If you are a complicate company then you need a complicated software like NetSuite.
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March 14, 2015

If you are a complicate company then you need a complicated software like NetSuite.

Score 3 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with NetSuite OpenAir PSA

We implemented Netsuite OpenAir to replace using our previous project management software. It is currently being used only for managing the professional services projects implementing the product being sold to the customer. Our previous system was not collaborative nor in the cloud. With quite a bit of configuration we were able to sync much of our project workflow with our current Salesforce sales process for post sales implementations. This helped our post sales team to report on the real time status of implementations and followup with up-sale opportunities.
  • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
  • Tasks are easily designed to automate processes in your business workflow.
  • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
  • OpenAir has a very dated interface making it unappealing from a look and feel standpoint.
  • Much of the placement of features seems unintuitive. OpenAir is feature rich but more thought could be put into their user experience.
  • OpenAir generally just feels complicated for the first month you use it. To perform certain administrative tasks you have to navigate to unintuitive places. I'd like to see the administration more centrally located in its design.
  • Linking of our Salesforce to post sales professional services.
  • Real-Time post sales project status.
  • Linking of our professional services and billing systems for time and resource management.
We were handling concurrent project in multiple counties with multiple currencies. Netsuite handles multicurrency well. This was essential for our global operations. Because of this we chose OpenAir over Clarizen.
I would only recommend OpenAir if you are a company of 100+ with complex business processes and have a need to integrate into multiple external systems. I think most project managers find it cumbersome and irritating until they are trained on what not to use. It needs a more simplistic obvious approach rather than having every feature exposed all at once.

OpenAir PSA Feature Ratings

Task Management
8
Resource Management
8
Gantt Charts
9
Scheduling
8
Workflow Automation
8
Team Collaboration
8
Support for Agile Methodology
7
Support for Waterfall Methodology
Not Rated
Document Management
5
Email integration
6
Mobile Access
4
Timesheet Tracking
9
Change request and Case Management
5
Budget and Expense Management
8

Using NetSuite OpenAir PSA

In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
ProsCons
None
Do not like to use
Unnecessarily complex
Difficult to use
Requires technical support
Not well integrated
Inconsistent
Slow to learn
Cumbersome
Feel nervous using
Lots to learn
  • Timesheets
  • Tasks
  • Creating users
  • Custom fields
  • Changing what is displayed on a particular layout
  • Permissions
  • Managing Users and hierarchies