OpenAir PSA vs. We360.ai

This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product

Incentivized

During the pandemic, employees were working from home and we were having trouble assessing their performance and contribution that time. When we implimented We360.ai, this problem solved instantaneously. Employees also felt that their hardwork was being recognized and appreciated by their seniors.

Incentivized

• Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
• Tasks are easily designed to automate processes in your business workflow.
• OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.

Incentivized

• It has many Monitoring and productivity accessing features that are flawless for boosting the performance of the employees. One can have Top and bottom Users.
• On a Dashboard Present Day Attendance, Current and Previous Activity trend in a graphical format is available. In-App Usage Section you have the analysis of employee platform usage. Even with the latest snapshots.

Incentivized

• Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
• Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
• During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
• OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.

• If We360.ai could incorporate a feature of Payroll, then it would be a great consolation to the employers. As the Dashboard already has leave management and Attendance system, it would be helpful if the payroll process is also included in the platform.
• It would be really wonderful if We360.ai had a feature that allows me to send text messages or custom notifications to an individual. That would make the tool a complete productivity enhancement, employee monitoring, and workplace collaboration tool.

Incentivized

It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems

I think if We360.ai also offered mobile app , that would be great and I would definitely renew. rather than that , everything is perfect.

In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.

Incentivized

The system up time was reliable and that was never anything we ever had any concerns/issues with.

The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.

As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.

Incentivized

Since some of my employees were working in international timings , We360.ai helped me implement it completely , they even had late shits and worked overtime but ultimately helped me get the product live in 2 days! Huge respect

Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.

We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them

It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that

OpenAir accurately reflects changes in real-time as well as lends itself to see where a draw is at, when payment is expected and what percentage of the contract has been billed or approved to date. This helps with project billing and tracking as well as cash flow. Quickbooks lacks the ability to show progress draws, approved changes, and pending changes on a given project where OpenAir excels.

Incentivized

We360.ai has enabled us to track and enhance the productivity of the workplace. We360.ai have a list of features that allowed us to drive operational and management task efficiently. With features like Activity logs, Application Usage one can track the ongoing activity of the employees. With the help of We360.ai, we are able to handle the Tasks and Projects efficiently. The Health 360 helped us to maintain a healthy and productive workplace. With its insights, we are able to allocate the task efficiently. Thus creating proper balance in the team.

Once the system is setup, it's easy to manage and maintain.

• It covers our requirements for time tracking and project/resource management better than the previous solution we used.
• Project managers are happier having this tool for their job and also because it is running on the cloud as opposed to running on-prem.
• It doesn't help in any way improving the "chasing" of the people that don't submit their time-sheets in time. This one stayed the same as before.

Incentivized

• Increased Employee engagement by 20%
• My Employees are more motivated
• Bad - My employees are a bit more careful and reluctant