AppRiver from OpenText vs. Solix Enterprise Data Management Suite (Solix EDMS)

AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.

Incentivized

Solix EDMS is the recognized global provider of enterprise data management solutions for information lifecycle management and compliance. It helps data migration for [application] sunsetting and upgrades, reduce storage, and secures sensitive data. Solix is considered a pioneer in providing a complete infrastructure platform to manage data across [applications], e-mail, and documents in an enterprise.

Incentivized

• Very useful daily quarantine list emailed to users.
• Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine.
• Multiple ways to filter emails (domain, email address, text, etc)
• Link protection is one of the newest options available and we absolutely love it!!

Incentivized

• Automates the process for archiving and purging of historical data.
• Helps towards greater business agility without spending a fortune on servers and storage.
• It is the foundation for E-Discovery through long-term data retention, data masking, database audit, and enterprise search.

Incentivized

• They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
• Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
• Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
• Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.

Incentivized

• Still some minor upgrade on indexes of records.
• It was a bit tough to get started so user onboarding could be improved.

Incentivized

AppRiver is very easy to use. A new employee can begin using it on their first day.

Incentivized

AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.

Incentivized

AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.

Incentivized

At the core of Solix EDMS is the Solix Enterprise Metadata Manager which manages multiple applications metadata for all data types independent of the hardware platforms. By implementing Solix, companies will keep data growth in check and lower storage costs, and improve overall system and reporting performance.

Incentivized

• Efficiency, teams adapt quickly to changes or new business needs.
• Support gives us alternatives on how to establish new timings for new business lines on email.
• An increase in profit owing to a reduction in the amount of assistance our in-house IT staff is required to provide.

Incentivized

• Helps create rapid database subsets for test and development.
• Benefitted from faster backup and recovery.
• Helped towards greater business agility without spending a fortune on servers and storage.

Incentivized