AppRiver from OpenText vs. Symantec Messaging Gateway

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AppRiver from OpenText
Score 9.1 out of 10
N/A
AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.N/A
Symantec Messaging Gateway
Score 8.0 out of 10
N/A
Symantec offers their platform, the Symantec Messaging Gateway, as a secure email gateway.N/A
Pricing
AppRiver from OpenTextSymantec Messaging Gateway
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AppRiver from OpenTextSymantec Messaging Gateway
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
More Pricing Information
Community Pulse
AppRiver from OpenTextSymantec Messaging Gateway
Top Pros

No answers on this topic

Top Cons
Features
AppRiver from OpenTextSymantec Messaging Gateway
Secure Email Gateway
Comparison of Secure Email Gateway features of Product A and Product B
AppRiver from OpenText
8.5
7 Ratings
Symantec Messaging Gateway
-
Ratings
Anti-malware9.66 Ratings00 Ratings
Cusomizability8.36 Ratings00 Ratings
Data Loss Protection7.34 Ratings00 Ratings
Threat Detection9.47 Ratings00 Ratings
Sandboxing6.95 Ratings00 Ratings
End-to-End Encryption9.57 Ratings00 Ratings
Management Tools8.67 Ratings00 Ratings
User Ratings
AppRiver from OpenTextSymantec Messaging Gateway
Likelihood to Recommend
9.3
(31 ratings)
8.0
(1 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
7.0
(28 ratings)
-
(0 ratings)
User Testimonials
AppRiver from OpenTextSymantec Messaging Gateway
Likelihood to Recommend
OpenText
AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.
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Broadcom
It is very well suited for an organization that wants to protect inbound email and use just one product. It may be less appropriate for an organization that is small or has a limited IT support staff.
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Pros
OpenText
  • Very useful daily quarantine list emailed to users.
  • Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine.
  • Multiple ways to filter emails (domain, email address, text, etc)
  • Link protection is one of the newest options available and we absolutely love it!!
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Broadcom
  • Prevents SPAM attacks.
  • Filters email based on content.
  • Blocks phishing links.
  • Blocks ransomware links/attacks.
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Cons
OpenText
  • They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
  • Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
  • Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
  • Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.
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Broadcom
  • The web interface can be difficult at times.
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Usability
OpenText
AppRiver is very easy to use. A new employee can begin using it on their first day.
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Broadcom
No answers on this topic
Support Rating
OpenText
AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.
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Broadcom
No answers on this topic
Alternatives Considered
OpenText
AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.
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Broadcom
Without mentioning some of the other products by name, I can tell you that Symantec Messaging Gateway is one of the best.
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Return on Investment
OpenText
  • Efficiency, teams adapt quickly to changes or new business needs.
  • Support gives us alternatives on how to establish new timings for new business lines on email.
  • An increase in profit owing to a reduction in the amount of assistance our in-house IT staff is required to provide.
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Broadcom
  • It would be difficult to determine the exact ROI Symantec Messaging Gateway had on your overall business. However, I can assure you the downtime suffered due to inbound email threats has been reduced to nearly zero in our environment. If IT isn't chasing down ransomware/phishing issues and users aren't staring at a quarantined PC, life is good.
  • There are no negative impacts on ROI that I can think of.
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