AppRiver from OpenText vs. Trend Micro InterScan Messaging Security

AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.

Incentivized

Trend Micro InterScan Messaging Security is well suited for bigger companies with huge numbers of incoming and outgoing emails. It is really easy to configure, and once setup, there is not much to be done. So this requires minimal administration efforts. However, as the reporting is weak, if this is essential for a company, then it would be better to look into other alternatives.

Incentivized

• Very useful daily quarantine list emailed to users.
• Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine.
• Multiple ways to filter emails (domain, email address, text, etc)
• Link protection is one of the newest options available and we absolutely love it!!

Incentivized

• Deep Discovery analyzer provides sandboxing and deep threat analyses
• DLP capabilities are also good. It has a number of pre defined DLP templates
• Works very well against targeted attacks
• Lowers impact at the email gateway as it filters away the email in the cloud

Incentivized

• They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
• Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
• Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
• Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.

Incentivized

• Higher false positive rate for Spam detection.
• Logging can be difficult to search.

Incentivized

AppRiver is very easy to use. A new employee can begin using it on their first day.

Incentivized

AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.

Incentivized

Easy to use, easy to pull data, easy to see what is going on in our specific environment.

Incentivized

AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.

Incentivized

Trend Micro InterScan Messaging Security is much cheaper than Kasprsky Security for Email Server. Trend Micro InterScan Messaging Security is easier to install and the maintenance effort required is much less than this required by Kasprsky Security for Email Server. However Kasprsky Security for Email Server does have a better GUI and does indeed offer a better protection degree. However, taking into account that both were tested behind a firewall, most of the threats had already been eliminated there...

Incentivized

• Efficiency, teams adapt quickly to changes or new business needs.
• Support gives us alternatives on how to establish new timings for new business lines on email.
• An increase in profit owing to a reduction in the amount of assistance our in-house IT staff is required to provide.

Incentivized

• We have been able to see threats more easily now than before and have become more aware towards them
• The IT infra footprint has become more secure and controlled

Incentivized