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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OpenText Core Experience Insights

    Score6.8 out of 10
    N/AOpenText Core Experience Insights orchestrates customer communication events across all touchpoints to establish great marketing moments across the entire customer lifecycle. Aggregating multiple data sources, Core Experience Insights captures event data for analysis and reporting, tracks customer events and adds analytics and visualization for better customer experiences. The vendor states that with Core Experience Insights, marketers can better manage the customer journey from engagement…N/A

    UXPressia

    Score8.4 out of 10
    N/AUXPressia, from the company in San Mateo, is a customer experience platform for improving CX assets and processes from ideation to delivery, to foster CX and digital transformation.

    $16

    per month

    Pricing
    OpenText Core Experience InsightsUXPressia
    Editions & Modules
    No answers on this topic
    Starter
    $16
    per user, per month
    Pro
    $36
    per user, per month
    Enterprise
    Custom
    Offerings
    Pricing Offerings
    OpenText Core Experience InsightsUXPressia
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discounts available for annual pricing.
    More Pricing Information
    Community Pulse
    OpenText Core Experience InsightsUXPressia
    Considered Both Products
    OpenText
    No answer on this topic
    UXPressia
    No answer on this topic
    Key User Insights
    Would buy again
    60%
    Would buy again
    3 Answers
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    80%
    Implementation went as expected
    4 Answers
    No answers on this topic
    Best Alternatives
    OpenText Core Experience InsightsUXPressia
    Small Businesses
    No answers on this topic
    Microsoft Dynamics 365 Marketing
    Score8.7 out of 10
    Medium-sized Companies
    No answers on this topic
    Microsoft Dynamics 365 Marketing
    Score8.7 out of 10
    Enterprises
    No answers on this topic
    Microsoft Dynamics 365 Marketing
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    OpenText Core Experience InsightsUXPressia
    Likelihood to Recommend
    6.6
    (5 ratings)
    10.0
    (1 ratings)
    User Testimonials
    OpenText Core Experience InsightsUXPressia
    Likelihood to Recommend
    OpenText
    OpenText Core Experience Insights is one of the best products to visualize data coming across your application landscape. The visualization tool is very powerful and well designed. Delivering an email campaign is also very easy as well as monitoring it.
    Incentivized
    Read full review
    UXPressia
    I only use UXPressia for my journey maps, personas, and empathy maps. I have been using this tool for years and I see no reason to go elsewhere.
    Incentivized
    Read full review
    Pros
    OpenText
    • Helps to determine our lead scoring
    • Captures analytics accurately from multiple channels
    • Helps us to visualize at what point leads will turn into sales
    Incentivized
    Read full review
    UXPressia
    • The finished product is visually pleasing
    • It is simple to export and combine journey maps, personas, and empathy maps into PDFs
    • There is a large number of stock photos to choose from when creating personas
    Incentivized
    Read full review
    Cons
    OpenText
    • While doing a custom drilldown to show data by regions, results are displayed in clunky graphs with no good appeal.
    Incentivized
    Read full review
    UXPressia
    • The only issue I sometimes face is that they are in a different time zone, so personalized replies sometimes take longer; however, they do have very helpful articles that usually answer my questions without having to direct me to someone
    Incentivized
    Read full review
    Alternatives Considered
    OpenText
    OpenText Core Experience Insights stacks up against other vendors by providing Enhanced opportunities and Policy compliance reports Skills feedback Defect reporting and TNI Agent performance reporting Overall compliance and governance Continuous improvement End-to-end account study Customer complaint analysis Upstream process feedback Business non-value add analysis Vital business insights Transformation opportunities
    Incentivized
    Read full review
    UXPressia
    UXPressia delivers a very visually appealing product and I like that we can brand our work. Everything we have created looks professional, it's easy to read and understand, and we're proud to pass it around the office.
    Incentivized
    Read full review
    Return on Investment
    OpenText
    • No changes till now, as we do not have used it long enough
    Incentivized
    Read full review
    UXPressia
    • We have been able to make significant positive changes to the way we do business after creating and visualizing our customer personas
    Incentivized
    Read full review
    ScreenShots