OpenText Documentum vs. OpenText Email Archiving and Management

Documentum is best used in medium to large institutions that can afford it, have alternate solutions for web publishing, and who have either in-house developers or can hire good Documentum developers (not the ones who know Java but do not understand ECM). It is, in my opinion, the best heavy duty ECM solution out there, assuming OT is not gutting it as we speak. That is my only hesitation to not giving it a 10, OpenText is an unknown quantity in this and I worry that they will only support Documentum until they have figured out how to fill the gap between Documentum and OT and then offer a migration path to OT with a Documentum sunsetting as an incentive.

Incentivized

The OpenText Email Archiving and Management solution allows us to centrally manage all of your mailboxes, including PSTs, MSG files, and EMLs. Before implementing this solution, we had several different tools that struggled to work across platforms. It is a great email archiving and management tool for any business no matter its size. It's extremely user-friendly for the everyday employee and the tech support team is fantastic.

Incentivized

• Records management: Compared to other content management systems, this provides a efficient and scalable solution. It gives lot of flexibility in managing the content as Records or Legal holds.
• Workflow system has external plugins to connect with FAX, Mail, Database and FTP servers etc. which gives an option to integrate with any system with documentum.
• Creation of websites and maintenance is easy. Content authors can create the pages with effective mechanism.

Incentivized

• It Reduces the risk of email tampering or illegal destruction.
• Cost-effective email storage.
• Easily manage a large number of emails and able to find specific with advance search.
• User Friendly.

Incentivized

• WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
• EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.

• Implementation can be a little sluggish.
• Indexing can take a moment if injecting old data.

Incentivized

Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.

Incentivized

Support is better than with ECM, but could use some improvement.

Incentivized

At the time it was purchased it was one of the best, most robust solutions available on the market.

Incentivized

With the power and advantage of the Zix and AppRiver products now part of the solution, consider adding email encryption to your deployment as well.

Incentivized

• After this product, the client is able to manage content security and due to it, the client is able to use the business process, and this really reduces effort and increases the profit in business.
• It provides integration with SAP easily which really helps the client to manage this effectively and with minimum effort system is ready to use.
• Also searching, automated flows also create a bigger impact and reduce a lot manual effort.

Incentivized

• Saves our time and money by managed and retain all of our important business emails in one place.

Incentivized