OpenText automated and streamlined our Accounts Payable , a process that was highly manual and error prone
October 03, 2019

OpenText automated and streamlined our Accounts Payable , a process that was highly manual and error prone

Chris McCabe | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with OpenText Enterprise Content Management (ECM)

OpenText provides for the automation of invoice verification, automated invoice data field processing, management, approval routing, and check processing with SAP on the backend. Specifically, OpenText ECM provided the workflow, group, and role-based controls to streamline and automate the process of Accounts Payable by allowing an automated bridge between OCR and image scanning, and processing the data collected from these steps by intelligently foldering, permissioning, routing (via workflow) and processing for errors.

Pros

  • It's good at integration with external systems through standard industry supported APIs, including but not limited to web services integration and file system integration.
  • Good support from major up and downstream technologies such as image capturing and back end ERP, Database, and HR.
  • Highly configurable.
  • Very fast searching capabilities.
  • Highly scalable.

Cons

  • Better market penetration and streamlined licensing.
  • Better documentation and training offerings.
  • It's allowed the Accounts receivable dept to reduce its headcount, eliminate errors, and improve turnaround time on invoices.
Support is better than with ECM, but could use some improvement.

Do you think OpenText Documentum delivers good value for the price?

Yes

Are you happy with OpenText Documentum's feature set?

Yes

Did OpenText Documentum live up to sales and marketing promises?

Yes

Did implementation of OpenText Documentum go as expected?

Yes

Would you buy OpenText Documentum again?

Yes

It's my favorite enterprise document management tool, and is the most capable of the batch.

OpenText Documentum Feature Ratings

Enterprise Content Management
8.2
Content capture & imaging
10
File sync, storage & archiving
10
Document management
10
Records management
7
Content search & retrieval
10
Enterprise content collaboration
6
Content publishing & creation
6
Security, risk management & information governance
9
Contract lifecycle management
10
Automated workflows
10
Artificial intelligence
5
Mobile support
5
Integration
9

Using OpenText Enterprise Content Management (ECM)

Evaluating OpenText Enterprise Content Management (ECM) and Competitors

Sharepoint and others are a bit late to the party -- they have some nice features, but are leaders in the suite spot areas that we found OpenText helping us with.

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