Overall Satisfaction with OpenText Enterprise Content Management (ECM)
EMC Documentum ECM products are being used across the company I am currently assigned as consultant. It is used globally within the company, and primarily for archiving/storing data, applying retention and managing content within the Research and Development department. It addresses problems of managing content for easy retrieval, storage, applying retention - the whole document life cycle.
- For transaction based content management, xCP product from Documentum product suite works excellent, supporting easy and fast development, huge throughput and integration with other products, like scanners etc.
- Documentum Content Server is probably the most robust and most advanced in the ECM field, which does an excellent job out of the box but provides much of extensions to be developed for specific client needs. Yet, for companies that don't require so many features, there are definitely cheaper solutions that gets the basic ECM work done.
- Newly changed interface approach for xCP and D2 products are quite appealing to customers and very fast, when in comparison with web based applications. Yet, with Documentum 7, even wdk is faster and more robust.
- WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
- EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
- Increased document throughput and automation for transaction intense business processes.
- Increased document turnover time for reviews and approvals.
- Increased employee efficency
- Easier adherence to document retention as required by governing institutions.
What are the document volume, the throughput - currently and expected in year, 3 years etc.? Is the company doing content management on international level, where access from multiple locations is needed - then Documentum can be good investment. What ECM system will be used for - document storage, document lifecycle or retention? Or all of the above? - Documentum works very well if all 3 items are combined, yet for storage there must be cheaper and more easily adaptable solutions available.
Using OpenText Enterprise Content Management (ECM)
There are already resources that know Documentum and can do customization to meet company needs, thus changing to a different ECM would be more expensive and there would be steep learning curve.
Evaluating OpenText Enterprise Content Management (ECM) and Competitors
- Opentext Livelink 9.7/ ContentServer 10.5
While Livelink has many more modules out of the box and provide some more functionality which can be applied to document lifecycle without writing any customizations, from the support perspective Documentum is much cheaper to support and it is much more stable than Opentext ECM products.
OpenText Enterprise Content Management (ECM) Implementation
Change management was a big part of the implementation and was well-handled