OpenText Magellan vs. RedRoute
OpenText Magellan vs. RedRoute
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
OpenText Magellan | N/A | OpenText Magellan Analytics Suite leverages a comprehensive set of data analytics software to identify patterns, relationships and trends through data visualizations and interactive dashboards. | N/A | |
RedRoute | Small Businesses (1-50 employees) | RedRoute's automated customer service voice assistant handles the simple, repetitive requests from inbound customer support calls. Its automated voicebot provides an Alexa-like experience that can deliver faster resolutions to simple requests while giving human agents more time to handle the more complex issues. RedRoute also works after hours, integrating with your existing CS systems to create detailed support tickets and call transcriptions for your staff. The vendor states… | $0.15 per automated call |
| OpenText Magellan | RedRoute | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Pay per automated call - With RedRoute, you only pay for the calls we successfully handle. All calls that get forwarded to a live agent are free of charge. 25% of Customers Choose to Secure a Lower Price for a 1-3 year Commitment | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| OpenText Magellan | RedRoute |
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| OpenText Magellan | RedRoute | ||||||||||||||||||
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| BI Standard Reporting |
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| Ad-hoc Reporting |
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| Report Output and Scheduling |
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| Data Discovery and Visualization |
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| Access Control and Security |
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| Mobile Capabilities |
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| Application Program Interfaces (APIs) / Embedding |
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| OpenText Magellan | RedRoute | |
|---|---|---|
| Small Businesses | Yellowfin Score 8.7 out of 10 | Fin Score 8.8 out of 10 |
| Medium-sized Companies | Reveal Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
| Enterprises | Kyvos Semantic Layer Score 9.5 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| OpenText Magellan | RedRoute | |
|---|---|---|
| Likelihood to Recommend | 9.0 (11 ratings) | - (0 ratings) |
| Likelihood to Renew | 3.9 (9 ratings) | - (0 ratings) |
| Usability | 9.0 (1 ratings) | - (0 ratings) |
| Support Rating | 9.0 (2 ratings) | - (0 ratings) |
| OpenText Magellan | RedRoute | |
|---|---|---|
| Likelihood to Recommend | ![]() OpenText
| RedRoute No answers on this topic |
| Pros | ![]() OpenText
| RedRoute No answers on this topic |
| Cons | ![]() OpenText
| RedRoute No answers on this topic |
| Likelihood to Renew | ![]() OpenText
| RedRoute No answers on this topic |
| Usability | ![]() OpenText
| RedRoute No answers on this topic |
| Support Rating | ![]() OpenText
| RedRoute No answers on this topic |
| Alternatives Considered | ![]() OpenText
| RedRoute No answers on this topic |
| Return on Investment | ![]() OpenText
| RedRoute No answers on this topic |
| ScreenShots | OpenText Magellan Screenshots | RedRoute Screenshots |














