OpenVPN Access Server vs. Webroot Antivirus

If you looking for a reliable, light weight and secure VPN server, than OpenVPN Access Server is the one. Easy to install and manage, OpenVPN will provide secure remote connections, with a very good integration with almost all LDAP directories, for user management. With my experience, I don't see any scenario that OpenVPN won't be able to handle.

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Webroot SecureAnywhere is a good solution for those wanting to protect their endpoints from viruses and malware. It also works great for MSPS as you can manage all clients in a single portal. You have the option for DNS protection and web browser filtering as well. This would also work well in any small business.

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• Speed of logging in.
• Lengthy session times.
• Ease of troubleshooting.

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• Webroot checks all search result links and delivers warnings or approvals to users. This means Webroot is thorough and assists to keep users familiar with any potential problem sites.
• Webroot is easily activated as a Chrome or browser extension to ensure ease of access.
• Webroot monitors activity and will send updates to the IT department to keep them privy of any potential problems.

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• some times error logs are not clear
• Configuring 3rd party apps can sometimes be problematic
• Limited functionality for iPhone users, but I believe that is due to an apple issue.

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• Webroot could do a better job of working on their integration partnerships with companies like LabTech (now known as Automate). Many times we make it through 2 or 3 levels of support before one of the parties says "oh well you need to talk to LabTech about this" or vice versa. That can be frustrating for partners when trying to understand and resolve issues between the two applications.
• Cryptolocker/ransomware is a hot topic and I will say that Webroot has provided us with adequate protection when we first started using in 2014. I understand the complexities and challenges AV companies face with new threats being created everyday. I do want to point out that there have been instances where Webroot has not been able to stop one of those types of attacks. After talking with support - it was clear that they had no good answer as to why that particular threat was not stopped and quarantined.
• Support for the enterprise side of Webroot can be daunting at times. Response times are hit or miss depending on the severity of the issue. Sometimes you get a great support engineer who will go above and beyond - sometimes I ask myself how this person is even employed with the lack of communication skills or actual interest in helping resolve partner issues.

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It's easy to renew with Webroot, their support is very attentive and highly available. However if you do choose to change products, they even provide means of removing the software from your endpoints via the admin portal which is very convenient.

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Whatever console or firewall you are running OpenVPN Access Server, it's configuration is very easy to do. You can create multiple tunnels, with different pourposes and authetication methods. It also has a quick and easy view of the connections opened, with possible actions, such as a very efficient kill switch and reconnect options.

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There is nothing perfect in this world, but Webroot Antivirus + Internet Security Complete (SecureAnywhere) is easy to use in comparison to others. Also Webroot tech support is only a phone call away. There have been several times I ran into an issue, but tech support as there to help resolve the issue.

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We have not had to use Webroot support much over the years. The one or two times we did we were referred to online documentation and in a somewhat condescending manner in one case and in another case, the support person did not demonstrate much knowledge of their product and referred us to the user community for support.

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OpenVPN had a better UI and usability for our team. It was more straightforward, had better SAML integration, and allowed our team to be on the VPN and on our network in seconds. We had some issues getting Nord to work for our use cases, and have run into pretty much zero issues with OpenVPN.

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While we consider alternatives from time to time when putting together our budget, we haven't felt the need to thoroughly test a competitor since webroot has been working well for us and we are comfortable with the pricing.

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Ease of implementation across various devices is easy and efficient regardless of scale. Whether it is 5 devices or 500 the product continually proves its the best in its class.

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• Only 2 free users, it would be nice if they would expand to 5.
• Easy way to establish a VPN backbone between two locations
• Great for work at home or BCP events.

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• It has had a mostly positive impact as we have not had any breaches.
• The only negative impact has been when Webroot Antivirus + Internet Security Complete (SecureAnywhere) changed something on their end that caused one of our business applications to not be usable by end-users. That cost our business a fair amount as it took 4 days before it could be used again.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info