What users are saying about
2 Ratings
4 Ratings
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Score 7.2 out of 100
2 Ratings
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Score 10 out of 100

Likelihood to Recommend

Optimal Workshop

Optimal Workshop is great for UX testing for those with a budget to do so. This may be a little on the expensive side for smaller businesses, but definitely not anything crazy expensive. The insights that you get out of these tests are invaluable and can be the difference between launching a site and succeeding/failing.
Meredith Walter | TrustRadius Reviewer

UserBob

It's one size fits all for now. If you need someone very very specific, it may be less helpful, but those cases are few and far between. I think this service would work for 90% of user testing scenarios.
Philip Cortes | TrustRadius Reviewer

Pros

Optimal Workshop

  • Usually, data collection is quick.
  • It's cheaper than other tools, but the quality of participants and data is questionable.
Anonymous | TrustRadius Reviewer

UserBob

  • It provides quick and diverse feedback. We don't necessarily want the most web-savvy individuals testing our product, UserBob had a good mix of users with varying skill levels.
  • Extremely affordable. Of all the user testing services we looked at, UserBob provided the most benefit for its price.
  • They over-delivered on their services. I requested 5-minute videos with a specified task figuring that if the users did not get through the task in 5 minutes and quit then that would be as valuable as them completing the task; but all the users went overtime to complete the task so I could see exactly what our system was doing wrong.
  • The co-founder, John, reached out personally to ensure that I was satisfied with the level of service provided. Great customer support!
Kevin Kuhn | TrustRadius Reviewer

Cons

Optimal Workshop

  • UI - It is a very basic tool, and emphasis is on functionality rather than design. They do allow some areas (like color and a logo) to be customized.
  • Integrations - It would be handy to have this data tie into other systems. However, it is pretty unique, so most systems would not have a way to organize this data our of the box
Anonymous | TrustRadius Reviewer

UserBob

  • The UI could use a tad bit of polish.
  • I'd pay a few extra dollars to get people in a +150k income bracket, or an even more targeted demographic than what they offer.
Philip Cortes | TrustRadius Reviewer

Support Rating

Optimal Workshop

Optimal Workshop 4.5
Based on 2 answers
No support for customers. It takes them days to get back to you. They never follow-up. They blame customers for their lack of documentation, and don't make things right when customers have a poor experience.
Anonymous | TrustRadius Reviewer

UserBob

No score
No answers yet
No answers on this topic

Alternatives Considered

Optimal Workshop

Optimal Workshop was the best tool that provided just what we needed and not anything more. The price point was also perfect for us as it provided room to try it out and then jump into a bigger package
Meredith Walter | TrustRadius Reviewer

UserBob

We selected UserBob due to their combination of affordability and functionality. They simply provide more for less money. And we are very happy with our decision. They give us exactly what we are looking for at a simple, unbeatable price.
Kevin Kuhn | TrustRadius Reviewer

Return on Investment

Optimal Workshop

  • Optimal Workshop has had a positive impact on investigating information architecture on several websites.
  • Optimal Workshop has helped investigated the labeling on several websites.
  • Optimal Workshop has also support in the investigation of UX in navigations.
Sarah O'Donnell | TrustRadius Reviewer

UserBob

  • Amazing ROI. So much cheaper than alternatives!
Philip Cortes | TrustRadius Reviewer

Screenshots

Optimal Workshop

Pricing Details

Optimal Workshop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UserBob

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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