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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Oracle CRM On Demand

    Score9.1 out of 10
    N/AThe basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.N/A

    WorkArea

    Score10 out of 10
    N/AWorkArea (formerly WebLinc) is an e-commerce platform and services provider for fast growing online retailers. Its technologies and strategic expertise empower enterprise level companies running global, omnichannel commerce operations, B2C or B2B. It is a VTEX brand since the early 2021 acquisition.N/A
    Pricing
    Oracle CRM On DemandWorkArea
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Oracle CRM On DemandWorkArea
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Oracle CRM On DemandWorkArea
    Sales Force Automation
    Comparison of Sales Force Automation features of Oracle CRM On Demand and WorkArea
    Feature
    Oracle CRM On Demand
    8.9
    25 Ratings
    13% above category average
    WorkArea
    -
    Ratings
    Customer data management / contact management8.025 Ratings00 Ratings
    Workflow management9.024 Ratings00 Ratings
    Territory management8.024 Ratings00 Ratings
    Opportunity management8.025 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.022 Ratings00 Ratings
    Contract management9.024 Ratings00 Ratings
    Quote & order management10.023 Ratings00 Ratings
    Interaction tracking9.024 Ratings00 Ratings
    Channel / partner relationship management10.023 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Oracle CRM On Demand and WorkArea
    Feature
    Oracle CRM On Demand
    9.7
    24 Ratings
    23% above category average
    WorkArea
    -
    Ratings
    Case management10.024 Ratings00 Ratings
    Call center management10.023 Ratings00 Ratings
    Help desk management9.024 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Oracle CRM On Demand and WorkArea
    Feature
    Oracle CRM On Demand
    8.5
    24 Ratings
    9% above category average
    WorkArea
    -
    Ratings
    Lead management8.024 Ratings00 Ratings
    Email marketing9.022 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Oracle CRM On Demand and WorkArea
    Feature
    Oracle CRM On Demand
    9.0
    24 Ratings
    16% above category average
    WorkArea
    -
    Ratings
    Task management9.023 Ratings00 Ratings
    Billing and invoicing management9.022 Ratings00 Ratings
    Reporting9.023 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Oracle CRM On Demand and WorkArea
    Feature
    Oracle CRM On Demand
    8.5
    24 Ratings
    11% above category average
    WorkArea
    -
    Ratings
    Forecasting10.024 Ratings00 Ratings
    Pipeline visualization6.623 Ratings00 Ratings
    Customizable reports9.024 Ratings00 Ratings
    Customization
    Comparison of Customization features of Oracle CRM On Demand and WorkArea
    Feature
    Oracle CRM On Demand
    8.2
    24 Ratings
    7% above category average
    WorkArea
    -
    Ratings
    Custom fields9.024 Ratings00 Ratings
    Custom objects9.024 Ratings00 Ratings
    Scripting environment5.820 Ratings00 Ratings
    API for custom integration9.023 Ratings00 Ratings
    Security
    Comparison of Security features of Oracle CRM On Demand and WorkArea
    Feature
    Oracle CRM On Demand
    9.5
    25 Ratings
    12% above category average
    WorkArea
    -
    Ratings
    Single sign-on capability10.022 Ratings00 Ratings
    Role-based user permissions9.025 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Oracle CRM On Demand and WorkArea
    Feature
    Oracle CRM On Demand
    9.0
    18 Ratings
    18% above category average
    WorkArea
    -
    Ratings
    Social data9.018 Ratings00 Ratings
    Social engagement9.018 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Oracle CRM On Demand and WorkArea
    Feature
    Oracle CRM On Demand
    9.0
    22 Ratings
    18% above category average
    WorkArea
    -
    Ratings
    Marketing automation9.022 Ratings00 Ratings
    Compensation management9.020 Ratings00 Ratings
    Platform
    Comparison of Platform features of Oracle CRM On Demand and WorkArea
    Feature
    Oracle CRM On Demand
    9.0
    18 Ratings
    17% above category average
    WorkArea
    -
    Ratings
    Mobile access9.018 Ratings00 Ratings
    Online Storefront
    Comparison of Online Storefront features of Oracle CRM On Demand and WorkArea
    Feature
    Oracle CRM On Demand
    -
    Ratings
    WorkArea
    4.4
    1 Ratings
    56% below category average
    Product catalog & listings00 Ratings5.01 Ratings
    Product management00 Ratings6.01 Ratings
    Bulk product upload00 Ratings4.01 Ratings
    Branding00 Ratings5.01 Ratings
    Mobile storefront00 Ratings2.01 Ratings
    Product variations00 Ratings5.01 Ratings
    Website integration00 Ratings2.01 Ratings
    Visual customization00 Ratings6.01 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of Oracle CRM On Demand and WorkArea
    Feature
    Oracle CRM On Demand
    -
    Ratings
    WorkArea
    2.0
    1 Ratings
    117% below category average
    Abandoned cart recovery00 Ratings1.01 Ratings
    Checkout user experience00 Ratings3.01 Ratings
    Online Payment System
    Comparison of Online Payment System features of Oracle CRM On Demand and WorkArea
    Feature
    Oracle CRM On Demand
    -
    Ratings
    WorkArea
    2.0
    1 Ratings
    123% below category average
    eCommerce security00 Ratings2.01 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of Oracle CRM On Demand and WorkArea
    Feature
    Oracle CRM On Demand
    -
    Ratings
    WorkArea
    4.0
    1 Ratings
    63% below category average
    Promotions & discounts00 Ratings2.01 Ratings
    Personalized recommendations00 Ratings4.01 Ratings
    SEO00 Ratings6.01 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of Oracle CRM On Demand and WorkArea
    Feature
    Oracle CRM On Demand
    -
    Ratings
    WorkArea
    1.8
    1 Ratings
    127% below category average
    Order processing00 Ratings3.01 Ratings
    Inventory management00 Ratings1.01 Ratings
    Shipping00 Ratings2.01 Ratings
    Custom functionality00 Ratings1.01 Ratings
    Best Alternatives
    Oracle CRM On DemandWorkArea
    Small Businesses
    Salesflare
    Score10 out of 10
    Ecwid by Lightspeed
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Shopify
    Score8.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    IBM Digital Commerce
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Oracle CRM On DemandWorkArea
    Likelihood to Recommend
    10.0
    (26 ratings)
    3.0
    (2 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    9.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Oracle CRM On DemandWorkArea
    Likelihood to Recommend
    Oracle
    I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
    Incentivized
    Read full review
    VTEX
    At least in retail, I would only recommend using Weblinc for merchandising and uploading products.
    Incentivized
    Read full review
    Pros
    Oracle
    • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
    • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
    • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
    Incentivized
    Read full review
    VTEX
    • Easy to set up
    • Responsive to feature requests
    • Great company to work with
    Incentivized
    Read full review
    Cons
    Oracle
    • The ability to schedule and push out reports is missing from this system. If we want to mass deliver a report on a schedule, we must run it, export it and email it out to the group, or purchase a 3rd party system.
    • The ability to trigger workflow events on a schedule is missing this system. Currently, there has to be a trigger initiated by a user and we have situations where we'd like to be able to schedule a work flow routine to go out and check from specific situations and then trigger an action. We'd also like to be able to trigger workflow actions on one object based on something in another object and this capability is very limited.
    Incentivized
    Read full review
    VTEX
    • We were never able to delete categories/subcategories. And because of this inability, it was often difficult navigating the back-end. If we accidentally deleted a category/subcategory, it would create a problem on the front end.
    • Creating discount codes was a nightmare. It was easy enough to create, but the text/description area was so sensitive and often had a mind of its own. This sensitivity created problems on the front end as well, ranging from incomplete text showing up to the products tiling all in one row. Also, there wasn't an easy way to create a "complex" discount code (complex defined as any code that wasn't a % off)
    • In general, it was very buggy. We were constantly opening tickets.
    Incentivized
    Read full review
    Likelihood to Renew
    Oracle
    Because am using oracle last 3 years and it’s great
    Read full review
    VTEX
    Continuous wins with WebLinc make this an easy choice.
    Incentivized
    Read full review
    Usability
    Oracle
    Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
    Incentivized
    Read full review
    VTEX
    No answers on this topic
    Support Rating
    Oracle
    As am using oracle very much satisfy.
    Read full review
    VTEX
    No answers on this topic
    Implementation Rating
    Oracle
    With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
    Incentivized
    Read full review
    VTEX
    No answers on this topic
    Alternatives Considered
    Oracle
    MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
    Incentivized
    Read full review
    VTEX
    Weblinc was more user-friendly and less confusing to work with.
    Incentivized
    Read full review
    Return on Investment
    Oracle
    • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
    Incentivized
    Read full review
    VTEX
    • WebLinc solves ecommerce as a turnkey solution, avoiding the need to hire-up a department to build/manage this aspect of a business.
    Incentivized
    Read full review
    ScreenShots