2 Ratings
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Score 7.7 out of 100
7 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

Oracle Digital Assistant

Well suited:
  • Building a bot that needs continuous improvement.
  • Conversion of FAQs into a suitable conversation bot.
  • Building bots which need integration with third-party ERP applications or any other systems.
  • Can integrate well with any third-party systems.
  • Integration happens through API.
Less appropriate:
  • I do not see an area where ODA can be inappropriate for building bots.
supriya prabhakara | TrustRadius Reviewer

ServiceNow Now Platform

ServiceNow Now Platform is well suited for those who want a lot of customization and needs to adapt the tool to its own process. In general, other ServiceNow solutions are designed to works out-of-the-box, so with ServiceNow Now Platform, you can easily develop your own solution to manage and automate the process.
Rubens F. Dalle Lucca | TrustRadius Reviewer

Pros

Oracle Digital Assistant

  • All new technology is upgraded automatically.
  • Has a set of pre-built skills.
supriya prabhakara | TrustRadius Reviewer

ServiceNow Now Platform

  • Incident response, change management, asset management, and problem management.
  • User communication, availability, ease of use, and user adoption.
Anonymous | TrustRadius Reviewer

Cons

Oracle Digital Assistant

  • Conversation builder.
  • User-authentication.
  • Analytics for the conversation.
supriya prabhakara | TrustRadius Reviewer

ServiceNow Now Platform

  • There is room to improvement but nothing specific that I can mentioned at this point.
Rubens F. Dalle Lucca | TrustRadius Reviewer

Support Rating

Oracle Digital Assistant

No score
No answers yet
No answers on this topic

ServiceNow Now Platform

ServiceNow Now Platform 10.0
Based on 2 answers
During the deployment and implementation phase of the project, ServiceNow experts were easy to reach, friendly and helpful at every step. As we've moved through the various stages of the project, we've used customization services and well as incident resolution with great success. The communication is always rapid, precise and courteous. We've never felt like the level of service changed from during the sales or "honeymoon" stage to our continued use. We are very impressed with the level of customer service and support that they continually provide.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Oracle Digital Assistant

I selected Oracle Digital Assistant against all other digital assistant platforms as this platform works like a charm with any Oracle application. It integrates well with Oracle Integration Cloud. The new beta version has an inbuilt conversation builder which can be used to build conversation without the YAML code.
supriya prabhakara | TrustRadius Reviewer

ServiceNow Now Platform

When I assumed my territory (Brazil) at Nuvolax, ServiceNow Now Platform was already implemented, so I haven't had the choice to participate in the selection of the tool. Still, I can compare with other tools I had to use in my previous companies. With ServiceNow Now Platform, we were able to solve problems in a very easy and customized way, so it avoids buying a tool like Salesforce, where we need to adapt a lot to be able to use. The learning curve is faster and easy to use is excellent.
Rubens F. Dalle Lucca | TrustRadius Reviewer

Return on Investment

Oracle Digital Assistant

  • Brought down manual efforts.
  • Cost is brought down with the use of bots, significantly reducing the manual time.
  • Time used in finding answers throughout the pages of PDFs is brought down.
supriya prabhakara | TrustRadius Reviewer

ServiceNow Now Platform

  • User adoption. Prior to ServiceNow, tracking IT Requests was near impossible.
  • Inter-departmental collaboration: ALL departments, and managers have now "bought-in" and push the platform.
Anonymous | TrustRadius Reviewer

Pricing Details

Oracle Digital Assistant

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow Now Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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