Oracle Fusion Cloud ERP vs. Sugar Sell (SugarCRM)

Oracle Fusion Cloud is best suited if a customer moves from Oracle eBusiness Suite (on-prem) to a SaaS offering. The transition is comparatively manageable to implement. However, the customer must understand that we cannot have too many customizations in the SaaS model, so many heavily customized on-prem applications would need to be incorporated in the Cloud by using Cloud tools like Oracle Integration Cloud, Oracle Cloud Infrastructure Autonomous Database, Oracle APEX provisioned on OCI, etc.

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Sugar CRM is a good tool, but it's complex to customize. It often requires expensive 3rd partners to implement more complex scenarios that SugarCRM struggles to support; coming back with explanations was usually time-consuming and unsupported. The back end is overly complex in terms of what it needs to be, with many redundant database tables and columns.

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• I no longer need VPN to login into the ERP cloud system.
• I no longer need Java app required for form based application.
• Data uploading feature using excel was highly required as it makes user life easy.
• The application is self explanatory and easy to use.

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• Great way to keep myself organized. I do not miss appointments with clients since within the system I can input my appointment time and also send out a reminder to my clients.
• It has a nice layout [that] does not seem to be cluttered. I find it to be very user friendly.
• It has customizable dashboards which I find beneficial

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• Wide localization process.
• Automated (without a human) business operations, better rpa solutions, scanning, mobile app, etc
• Central systems for the company re using more than one erp systems.
• Better reporting tools
• Developer source also not such enough maybe to support them in each (in their market) countries.
• Price policy also

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• The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
• General layout could be improved by the addition of modern templates to customize the standard look and feel
• Support communities could be further improved with the addition of videos on how to do specific configuration, modules.

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Oracle ERP cloud is a significant investment for our company. It will be an ongoing software cost and there's no looking back on that. Our users have become very accustomed to this tool that it is not practically feasible to rip them off from this system. So yes we will continue to renew the subscription going forward.

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Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.

Depending on the menu, some items are easy to navigate, however other areas seem like have too many menu selections resulting in many clicks to get what needs to get done. The more you use it the easier getting things done becomes; it is not difficult to learn.

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There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.

The application is used by big banks like HSBC is a testament to its reliability. I did not hear or experience any outages.Oracle is in the hosting business since long. In its previous avatar, it used to be called as Oracle on demand. So oracle has enough experience and expertise in hosting and managing customers applications in their datacenters. Oracle is the only major company which has platform as a service, database as a service and software as a service product offerings on the cloud.Hence customers can rely on Oracle as many major fortune 500 companies do.

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SugarCRM has never been down for us.

Cloud performance is something that they need to improve. Also it is not consistent. Sometimes for some users it is slow while for others it is fast. This is frustrating for users especially when they are in the middle of what they are doing. We communicated this to Oracle and they suggested to submit request for environment re-sizing. But again this we think should be a proactive effort from Oracle rather than relying on customers to reach out. This is something Oracle definitely needs to work on.

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No response time issues ever. Very productive due to its ease of use.

Support is always providing step by step details to resolve any issue we encounter. If the issue is currently not a functionality or feature of the application they are supportive in offering guidance on submitting an enhancement request. Currently there is an enhancement that will be rolled out by Oracle that was designed for our organization.

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The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.

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The inperson trainings from Oracle University are effective. The trainers have vast experience and teached thousands of students. In person training will make people sit in a class and do the exercises. One can also learn from other students, who come with different background, industry etc. In person training will be an immersive experience and helps learn more in a short period of time.

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We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.

We bought online training subscription from Oracle University. The subscription allowed our team to learn the nuts and bolts of the application.The subscription model helps access to all the modules as opposed to buying training for one module. We also leveraged guided learning subscription from Oracle. Guided learning is a state of the art learning application from Oracle. It resides within the application and guides the users on each and every step. This is learning by doing and is very effective. Once you buy guided learning, oracle keeps updating it with the release of new functionality in the quarterly upgrades.

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Only part of an implemementation as noted previously.

Try to use the system as true to generic form as possible and cut over quickly. Parallel implementation is not recommended. If the numbers are accurate and materially similar to prior period - cut over. A small accounting adjustment is much better than millions in project overruns or dual system maintenance.

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Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.

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Oracle Cloud ERP is more flexible, more negotiable and has better breadth and support worldwide. Their reports are better and speed of implementation is faster. It stacks better since the company is larger, more stable, and has more research and development. There are more references to check with peers too.

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SugarCRM is a lot better in many ways then LogicsCRM which I started using when I started as a sales rep at Community Tax. Yet there is still room for a lot of improvements to accommodate a steady workflow. They integration of old CRM files seems to have worked great from Logics to Sugar.

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Orcle ERP Cloud transformed and stabilized in this past 2 years since it was implemented. We have past the auditor reviews and 24 month end closes and 8 quarter closes and 2 FY closes. Above all we do have SEC reporting with all this data. Having said that our ERP subscription is a worthy investment and highly reliable source of information for our organization's needs

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Works from 2-300 Users in our experience.

• A tool that has made us able to get much ROI by the bank account integration, management of cash, and controlling business unit.
• Project management is made easy with its module and tracking with the exact time and issuance makes it more convenient and compatible for the return.
• Automation in pay and expenses improve the company’s visibility in the market.

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• Overall seems to be more expensive than other subscription based CRMs.
• Has positively impact our sales team to make more efficient and accountability among sales teams. Also allows for high level aggregated reporting
• Has been impactful for all teams, not only sales to track individual activity on a daily, weekly, monthly and quarterly basis

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