Oracle Java SE Subscription vs. ServiceNow App Engine

The Oracle Java SE Subscription is a useful service that can support larger organizations that need to implement quick feature development and need to do so with maximum support with minimal fuss. Performance can vary due to the nature of Javas JVM having to boot upon every start and there can be some compatibility issues with a few third-party systems. Smaller organizations would be better off utilizing Java SDK or OpenJDK as these are free but don't have the benefit of direct support from Oracle. If a larger organization has a long history of using Java and has legacy systems running on older versions of Java, then the extra support needed will more than justify the cost If you are heavily invested in Java and need to support applications running on older versions such as Java 8, or you want to use OracleJDK, then you would want to consider getting the subscription for its support and patches.

Incentivized

When the solution involved complex workflows and integration with many 3rd party applications, we felt the Now app engine was less appropriate as it could not handle different integrations simultaneously for incident resolution and complaints management. This was well suited and managed by people who don't know basic coding.

Incentivized

• Collect in an inventory all versions of Java that have been used in different applications.
• Determine the status of old versions of Java and update or apply essential security patches.
• Oracle Support is the best to be able to solve problems in an agile and safe way.
• Fast update cycles to make new features available.

Incentivized

• Perfect tools for easy task management.
• Coordination platform.
• Effective project documentation.

Incentivized

• AMC Usage details hard to Decipher and Categorize
• AMC JRE Upgrades have very limited Scheduling of Deployments, should be more like SCCM. Where you know exactly when deployments are going out. Not just when the Agent decides to check in.
• Cost is WAY too high

Incentivized

• Improve the UI of the environment
• The left panel in service now is clumsy that can be improved.
• Connect service now with callers email for any notification related to any incident raised.

Incentivized

It provides an affordable way to protect your investment.

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There are limited use cases where we are just using the service now app engine as of now

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overall it's a good software, but I think it could be updated to give it an edge over other platforms

Incentivized

Almost 100% available on time

Incentivized

As I mentioned before, quality of support from Oracle Java SE Subscription is extraordinary. The speed of resolution and the expertise of the staff is really appreciated. We raised a high priority support incident which blocked our process [and] Oracle Java SE support did a quick analysis and provided a solution which took less time than we expected. They also help us in installing patches and updates whenever required.

Incentivized

They tried their best to resolve our queries every time we contacted them about any technical support

Incentivized

App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.

Incentivized

It is more suitable and effective to opt for Oracle Java SE Subscription to receive enhanced support for your Java SE Applications. The support team is highly qualified and technically sound to manage your Java SE Applications properly. Also they are available 24*7 to make sure applications are up-to-date.

Incentivized

ServiceNow App Engine is best among all the competitors. Its integration is best with Outlook and ERP, its SLA management is best, and very organized filters are very useful. Categorization of tickets is something that is very useful. It's very easy to search the tasks/order with limited keywords and very easy to customize. The best part is we can simply reply on mails using ServiceNow App Engine and keep a proper log of the tickets.

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It is scalable but not reliable

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• Code portability allowed us to run the same code on all platforms
• Security is always a key issue especially in the world of increasing cybersecurity laws. It only makes sense to invest in a secure development environment
• Developers appreciate rich community support for java se platform

Incentivized

• Effective and profitable multiple project management platform.
• The tracking of project activities and contract management the tool is amazing.
• Effective solution of files sharing and easy project comment sharing software.
• Intuitive collaboration solution.

Incentivized