Oracle Java SE vs. Salesforce Agentforce Commerce

Oracle Java SE is well suited to long-running applications (e.g. servers). Java Swing (UI toolkit) is now rather outdated, lacking support for modern UI features. JavaFX, the potential replacement for Swing, has now been separated out of Java core. Ideally, there would be a path to migrate a large application incrementally from Swing to JavaFX, but due to different threading models and other aspects, it is difficult. At this point, it is probably better to use an embedded web browser (e.g. JxBrowser) to provide a modern UI in HTML/Javascript and keep just the business logic in Java.

Incentivized

Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.

Incentivized

• Plenty support built into the tool and IDE like Maven, Ant, Eclipse, IntelliJ.
• Strong object-orientation language and clear project structure.
• Wrapper underlines hardware and memory management so the developers can focus on business and implementation.
• It offers a huge library and framework support from third-parties and the community.

Incentivized

• Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
• Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
• Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.

Incentivized

• Commercial Licensing in 2019. Oracle will charge commercial organizations using Java SE for upgrading to the latest bug fixes and updates. Organizations will now need to either limit their implementation of Java SE or may need to drop it altogether.
• Slow Performance. Due to the all of the abstraction of the JVM, Java SE programs take much more resources to compile and run compared to Python.
• Poor UI appearance on all of the major GUI libraries (Swing, SWT, etc.). Through Android Studio, it is easy to get a native look/feel for Java apps, but when it comes to desktops, the UI is far from acceptable (does not mimic the native OS's look/feel at all).

Incentivized

• The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
• A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
• Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.

Incentivized

A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.

Oracle Java SE provides the new features along with timely security patches. New features like Record patterns and pattern matching for switches are very useful. With every new release of Java, it is getting better. Sequenced collections are also an interesting feature added to Java. With all these new features, backward compatibility is also maintained.

Incentivized

The overall ease of using the system. Consolidation in location for our team members. Mobile application for on the go research, as many of our team members are constantly traveling to job sites or to meet clients. No more duplicate calls to current customers, since we have 12 different divisions that span the company. Mostly the ability to look at the database when our team members begin cultivating a new
lead/prospect with a potential customer to see if anyone within the team has a
relationship with that person or the company they work for.

Incentivized

We have only had one instance where the platform went down in the time we have been using it.

Java is such a mature product at this point that there is little support from the vendor that is needed. Various sources on the internet, and especially StackOverflow, provide a wealth of knowledge and advice. Areas that may benefit from support is when dealing with complex multithreading issues and security libraries.

Incentivized

They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.

Incentivized

The in-person training was thorough. Trainer was pretty dry, but covered everything really well.

Implementation went fairly smoothly.

Chose to go with Java instead of Python or C++ due to the expertise on the ground with the technology, for its ease of integration with our heterogeneous setup of production servers, and for the third party library support which we've found was able to address some challenging aspects of our business problem.

Incentivized

When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.

Incentivized

• The different versions make it harder to work with other companies where some use newer versions while some use older versions, costing time to make them compatible.
• Licenses are getting to be costly, forcing us to consider OpenJDK as an alternative.
• New features take time to learn. When someone starts using them, everyone has to take time to learn.

Incentivized

• In my experience I see most of the retailers see better sales after moving to Demandware.
• Site performance is really good if the application built with best practices suggested by Demandware.
• Service integrations have some limitations in terms of quota etc but still all are inside manageable grounds.

Incentivized