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Microsoft Dynamics 365 vs. Oracle JD Edwards EnterpriseOne

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Dynamics 365

    Score8 out of 10
    N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    Oracle JD Edwards EnterpriseOne

    Score6.9 out of 10
    N/AAn ERP primarily aimed at medium-sized companies that combines financial management capabilities contain the familiar general ledger along with expense management, accounts payable and receivable (AP/AR), advanced cost accounting, and fixed asset accounting.N/A
    Pricing
    Microsoft Dynamics 365Oracle JD Edwards EnterpriseOne
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Microsoft Dynamics 365Oracle JD Edwards EnterpriseOne
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Microsoft Dynamics 365Oracle JD Edwards EnterpriseOne
    Considered Both Products
    Microsoft
    Chose Microsoft Dynamics 365
    While comparing Dynamics 365 to Salesforce.com we found that the two were very similar. We also found that both had pretty much the same list of available features, but the Dynamics 365 licensing was noticeably cheap than Salesforce.com. With having as large a sales force as …
    Incentivized
    Oracle
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    23 Answers
    No answers on this topic
    Delivers good value for the price
    87%
    Delivers good value for the price
    20 Answers
    No answers on this topic
    Happy with the feature set
    88%
    Happy with the feature set
    23 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    12 Answers
    No answers on this topic
    Implementation went as expected
    82%
    Implementation went as expected
    18 Answers
    No answers on this topic
    Features
    Microsoft Dynamics 365Oracle JD Edwards EnterpriseOne
    Sales Force Automation
    Comparison of Sales Force Automation features of Microsoft Dynamics 365 and Oracle JD Edwards EnterpriseOne
    Feature
    Microsoft Dynamics 365
    7.7
    84 Ratings
    2% below category average
    Oracle JD Edwards EnterpriseOne
    -
    Ratings
    Customer data management / contact management7.981 Ratings00 Ratings
    Workflow management7.980 Ratings00 Ratings
    Territory management7.160 Ratings00 Ratings
    Opportunity management7.672 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.879 Ratings00 Ratings
    Contract management7.961 Ratings00 Ratings
    Quote & order management7.258 Ratings00 Ratings
    Interaction tracking8.171 Ratings00 Ratings
    Channel / partner relationship management7.362 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Microsoft Dynamics 365 and Oracle JD Edwards EnterpriseOne
    Feature
    Microsoft Dynamics 365
    8.0
    68 Ratings
    4% above category average
    Oracle JD Edwards EnterpriseOne
    -
    Ratings
    Case management7.863 Ratings00 Ratings
    Call center management7.950 Ratings00 Ratings
    Help desk management8.557 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Microsoft Dynamics 365 and Oracle JD Edwards EnterpriseOne
    Feature
    Microsoft Dynamics 365
    7.9
    78 Ratings
    2% above category average
    Oracle JD Edwards EnterpriseOne
    -
    Ratings
    Lead management7.672 Ratings00 Ratings
    Email marketing8.171 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Microsoft Dynamics 365 and Oracle JD Edwards EnterpriseOne
    Feature
    Microsoft Dynamics 365
    8.0
    76 Ratings
    4% above category average
    Oracle JD Edwards EnterpriseOne
    -
    Ratings
    Task management8.171 Ratings00 Ratings
    Billing and invoicing management8.054 Ratings00 Ratings
    Reporting8.065 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Microsoft Dynamics 365 and Oracle JD Edwards EnterpriseOne
    Feature
    Microsoft Dynamics 365
    7.6
    77 Ratings
    1% below category average
    Oracle JD Edwards EnterpriseOne
    -
    Ratings
    Forecasting7.667 Ratings00 Ratings
    Pipeline visualization7.773 Ratings00 Ratings
    Customizable reports7.476 Ratings00 Ratings
    Customization
    Comparison of Customization features of Microsoft Dynamics 365 and Oracle JD Edwards EnterpriseOne
    Feature
    Microsoft Dynamics 365
    7.7
    80 Ratings
    1% above category average
    Oracle JD Edwards EnterpriseOne
    8.0
    16 Ratings
    6% above category average
    Custom fields7.678 Ratings00 Ratings
    Custom objects7.572 Ratings00 Ratings
    Scripting environment7.956 Ratings00 Ratings
    API for custom integration7.861 Ratings8.013 Ratings
    Plug-ins00 Ratings8.015 Ratings
    Security
    Comparison of Security features of Microsoft Dynamics 365 and Oracle JD Edwards EnterpriseOne
    Feature
    Microsoft Dynamics 365
    8.8
    75 Ratings
    5% above category average
    Oracle JD Edwards EnterpriseOne
    8.5
    21 Ratings
    1% above category average
    Single sign-on capability8.869 Ratings9.015 Ratings
    Role-based user permissions8.770 Ratings8.021 Ratings
    Social CRM
    Comparison of Social CRM features of Microsoft Dynamics 365 and Oracle JD Edwards EnterpriseOne
    Feature
    Microsoft Dynamics 365
    7.7
    44 Ratings
    2% above category average
    Oracle JD Edwards EnterpriseOne
    -
    Ratings
    Social data7.843 Ratings00 Ratings
    Social engagement7.643 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Microsoft Dynamics 365 and Oracle JD Edwards EnterpriseOne
    Feature
    Microsoft Dynamics 365
    7.2
    65 Ratings
    5% below category average
    Oracle JD Edwards EnterpriseOne
    -
    Ratings
    Marketing automation7.665 Ratings00 Ratings
    Compensation management6.834 Ratings00 Ratings
    Platform
    Comparison of Platform features of Microsoft Dynamics 365 and Oracle JD Edwards EnterpriseOne
    Feature
    Microsoft Dynamics 365
    6.8
    56 Ratings
    11% below category average
    Oracle JD Edwards EnterpriseOne
    -
    Ratings
    Mobile access6.856 Ratings00 Ratings
    Payroll Management
    Comparison of Payroll Management features of Microsoft Dynamics 365 and Oracle JD Edwards EnterpriseOne
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Oracle JD Edwards EnterpriseOne
    7.5
    11 Ratings
    0% below category average
    Pay calculation00 Ratings9.010 Ratings
    Benefit plan administration00 Ratings8.09 Ratings
    Direct deposit files00 Ratings8.09 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Microsoft Dynamics 365 and Oracle JD Edwards EnterpriseOne
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Oracle JD Edwards EnterpriseOne
    7.7
    18 Ratings
    2% above category average
    Dashboards00 Ratings7.013 Ratings
    Standard reports00 Ratings8.017 Ratings
    Custom reports00 Ratings8.015 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of Microsoft Dynamics 365 and Oracle JD Edwards EnterpriseOne
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Oracle JD Edwards EnterpriseOne
    7.2
    23 Ratings
    7% below category average
    Accounts payable00 Ratings7.022 Ratings
    Accounts receivable00 Ratings8.020 Ratings
    Global Financial Support00 Ratings8.015 Ratings
    Primary and Secondary Ledgers00 Ratings8.017 Ratings
    Journals and Reconciliations00 Ratings8.017 Ratings
    Configurable Accounting00 Ratings8.016 Ratings
    Standardized Processes00 Ratings7.019 Ratings
    Inventory Management
    Comparison of Inventory Management features of Microsoft Dynamics 365 and Oracle JD Edwards EnterpriseOne
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Oracle JD Edwards EnterpriseOne
    7.9
    16 Ratings
    1% below category average
    Inventory tracking00 Ratings7.016 Ratings
    Automatic reordering00 Ratings8.012 Ratings
    Location management00 Ratings10.014 Ratings
    Order Management
    Comparison of Order Management features of Microsoft Dynamics 365 and Oracle JD Edwards EnterpriseOne
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Oracle JD Edwards EnterpriseOne
    7.2
    17 Ratings
    10% below category average
    Pricing00 Ratings8.016 Ratings
    Order entry00 Ratings9.016 Ratings
    Credit card processing00 Ratings6.88 Ratings
    Cost of goods sold00 Ratings8.113 Ratings
    Order Orchestration00 Ratings9.08 Ratings
    Subledger and Financial Process
    Comparison of Subledger and Financial Process features of Microsoft Dynamics 365 and Oracle JD Edwards EnterpriseOne
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Oracle JD Edwards EnterpriseOne
    7.0
    21 Ratings
    8% below category average
    Billing Management00 Ratings8.015 Ratings
    Cash and Asset Management00 Ratings7.018 Ratings
    Travel & Expense Management00 Ratings9.012 Ratings
    Budgetary Control & Encumbrance Accounting00 Ratings5.710 Ratings
    Period Close00 Ratings8.916 Ratings
    Project Financial Management
    Comparison of Project Financial Management features of Microsoft Dynamics 365 and Oracle JD Edwards EnterpriseOne
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Oracle JD Edwards EnterpriseOne
    7.2
    11 Ratings
    5% below category average
    Budgeting and Forecasting00 Ratings5.38 Ratings
    Project Costing00 Ratings7.09 Ratings
    Cost Capture00 Ratings6.88 Ratings
    Capital Project Management00 Ratings6.99 Ratings
    Customer Contract Compliance00 Ratings6.06 Ratings
    Project Revenue Recognition00 Ratings7.56 Ratings
    Project Execution Management
    Comparison of Project Execution Management features of Microsoft Dynamics 365 and Oracle JD Edwards EnterpriseOne
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Oracle JD Edwards EnterpriseOne
    8.8
    6 Ratings
    21% above category average
    Project Planning and Scheduling00 Ratings8.06 Ratings
    Task Insight for Project Managers00 Ratings9.05 Ratings
    Project Mobile Functionality00 Ratings8.05 Ratings
    Definable Resource Pools00 Ratings8.04 Ratings
    Grants Management
    Comparison of Grants Management features of Microsoft Dynamics 365 and Oracle JD Edwards EnterpriseOne
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Oracle JD Edwards EnterpriseOne
    7.4
    6 Ratings
    1% below category average
    Award Lifecycle Management00 Ratings7.05 Ratings
    Procurement
    Comparison of Procurement features of Microsoft Dynamics 365 and Oracle JD Edwards EnterpriseOne
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Oracle JD Edwards EnterpriseOne
    6.9
    13 Ratings
    3% below category average
    Bids Analyzed and Compared00 Ratings4.36 Ratings
    Contract Authoring00 Ratings7.55 Ratings
    Contract Repository00 Ratings7.04 Ratings
    Requisitions-to-Purchase Orders Integrated00 Ratings8.09 Ratings
    Supplier Management00 Ratings7.011 Ratings
    Risk Management
    Comparison of Risk Management features of Microsoft Dynamics 365 and Oracle JD Edwards EnterpriseOne
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Oracle JD Edwards EnterpriseOne
    7.6
    4 Ratings
    12% above category average
    Risk Repository00 Ratings8.34 Ratings
    Control Management00 Ratings8.04 Ratings
    Control Efficiency Assessments00 Ratings7.23 Ratings
    Issue Detection00 Ratings6.73 Ratings
    Remediation and Certification00 Ratings7.83 Ratings
    Logistics
    Comparison of Logistics features of Microsoft Dynamics 365 and Oracle JD Edwards EnterpriseOne
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Oracle JD Edwards EnterpriseOne
    6.9
    10 Ratings
    2% below category average
    Transportation Planning and Optimization00 Ratings7.06 Ratings
    Transportation Execution Management00 Ratings7.07 Ratings
    Trade and Customs Management00 Ratings5.55 Ratings
    Fulfillment Management00 Ratings8.07 Ratings
    Warehouse Workforce Management00 Ratings8.06 Ratings
    Manufacturing
    Comparison of Manufacturing features of Microsoft Dynamics 365 and Oracle JD Edwards EnterpriseOne
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Oracle JD Edwards EnterpriseOne
    7.0
    9 Ratings
    7% below category average
    Production Process Design00 Ratings4.86 Ratings
    Production Management00 Ratings4.38 Ratings
    Configuration Management00 Ratings8.35 Ratings
    Work Execution00 Ratings9.07 Ratings
    Manufacturing Costs00 Ratings9.08 Ratings
    Supply Chain
    Comparison of Supply Chain features of Microsoft Dynamics 365 and Oracle JD Edwards EnterpriseOne
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Oracle JD Edwards EnterpriseOne
    6.3
    13 Ratings
    15% below category average
    Forecasting00 Ratings5.410 Ratings
    Inventory Planning00 Ratings8.013 Ratings
    Performance Monitoring00 Ratings8.08 Ratings
    Product Lifecycle Management
    Comparison of Product Lifecycle Management features of Microsoft Dynamics 365 and Oracle JD Edwards EnterpriseOne
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Oracle JD Edwards EnterpriseOne
    8.0
    7 Ratings
    8% above category average
    Proposal Management00 Ratings8.04 Ratings
    Product Master Data Management00 Ratings8.05 Ratings
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    Microsoft Dynamics 365Oracle JD Edwards EnterpriseOne
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    Score9.7 out of 10
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    Score4.8 out of 10
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    User Ratings
    Microsoft Dynamics 365Oracle JD Edwards EnterpriseOne
    Likelihood to Recommend
    7.9
    (104 ratings)
    10.0
    (25 ratings)
    Likelihood to Renew
    8.0
    (20 ratings)
    -
    (0 ratings)
    Usability
    7.8
    (34 ratings)
    9.0
    (1 ratings)
    Support Rating
    8.0
    (11 ratings)
    -
    (0 ratings)
    Online Training
    7.5
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.2
    (4 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    3.8
    (3 ratings)
    -
    (0 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Microsoft Dynamics 365Oracle JD Edwards EnterpriseOne
    Likelihood to Recommend
    Microsoft
    Provides our company access to manage and customize the folds tailored to our needs. We needed to have certain paragraphs on certain paperwork per customer. MD 365 has those options to customize where needed and remove when not. The system is easy to navigate, and training can be done in a matter of days, even without prior knowledge of the system or similar systems.
    Incentivized
    Read full review
    Oracle
    If there are lot of complicated systems this might not be the best system. If you have only some complexity Oracle JD Edwards EnterpriseOne is a product a technical or application person can wrap their hands around and understand the whole system.
    Incentivized
    Read full review
    Pros
    Microsoft
    • Best to use for AP - like in our organization, there are plenty of AP bills, so with Dynamics, we can quickly enter the same into the Excel utility, which means CSV-based upload, and then we can easily upload the same to the software. It's a time saver.
    • Best for Bank reconciliation - MS Dynamics makes Bank reconciliation easy. Banks can easily sync with software and easily get reconciled.
    • Generating invoices to customers and directly sending them to their inbox is easy with this software.
    Incentivized
    Read full review
    Oracle
    • The new versions (9.2) of JDE has so much open functionality and really gives the user control over the screens and what they want to see. Love that the layout of the screen is really up to the user and what they want to see it along with freezing columns and creating favorites for way access.
    • It is so flexible with the system platforms that it can run on and so easy to customize since it supports so many databases.
    • It is intuitive and does not need to have a lot of training on how to use the software.
    • It's just a great ERP software and one of the better ones I've seen.
    • Oracle is FINALLY starting to listen to the users and SIGs and putting enhancements into the system which makes life easier for us business users.
    Incentivized
    Read full review
    Cons
    Microsoft
    • Small learning curve, obviously. You won't figure this out in a day, a week, or even a month. But given time, you can learn to be an expert. Or you can always get a consultant or hire in somebody. But learning the tool isn't out of the questions by any means.
    • Licensing can be confusing at times and isn't cheap, but it is cheaper than Salesforce. Plus no additional fees for data calls to better integrate your D365 CE data with other systems.
    • The Classic user interface left a bit to be desired, but now with the much-improved Unified Interface, the web client and the mobile client look the same, much more modern, and have more flexibility and power behind them for customizers as well.
    Incentivized
    Read full review
    Oracle
    • The Configurable Network Language (CNC) is a proprietary protocol, and it can be difficult to source resources that understand this language well.
    • It has some inherent limitations with generating PDF or printable files. Most organizations use a third party platform like Creat!form or Bottomline to solve this.
    • No built in credit card processing solution, and no plug-and-play eCommerce or webstore capabilities available.
    Incentivized
    Read full review
    Likelihood to Renew
    Microsoft
    CRM has allowed us to keep all of our data in one place that is easy for all users within the company to view. I came into the company after they had been using CRM for about 4 years. They have all said that since we have used this it has helped us control work processes better, it has allowed us to be able to track things so much better, and has been something that has helped unite many processes that used to be all over the place. We are currently using CRM 4.0 and are planning on upgrading in the next 18 months to the 2011 version. Support for 4.0 is almost all but dried up. Understandably so. Some of the customization we have done, and a plugins we use, are now contained within the 2011 version so we are looking forward to that upgrade. We use an email marketing company as well, and they primarily support the 2011 version, but their product connects and is integrated within CRM. This is a great benefit as well so that all of our marketing information can be contained in one location.
    Read full review
    Oracle
    No answers on this topic
    Usability
    Microsoft
    The usability is easily adopted for users familiar with other Microsoft products. Dynamics 365 has several interfaces that cross over browsers and tablets. These multiple interfaces will be phased out and updated to a single unified interface eventually to provide the same usability across all devices. The backend configurations is slowly improving with the introduction of PowerApps compared to pre-D365 Online versions
    Incentivized
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    Oracle
    great design and continuous improvements
    Incentivized
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    Support Rating
    Microsoft
    Our partner, Ledgeview Partners has been FANTASTIC to work with. They are always timely in their response and have taken time to understand our business and our specific needs. We've made a lot of advanced customizations and they have been a great help in making those updates.
    Incentivized
    Read full review
    Oracle
    No answers on this topic
    Implementation Rating
    Microsoft
    We used a data warehouse to house our data, and our IT team and implementation vendor worked diligently ahead of time to construct idea implementation plans. Out of millions of records- we had less than a dozen errors, which is remarkable. My major insight is simply having a group of completely devoted individuals working towards your goal who fully understand the desired outcome. Focused resources for implementation season are critical to success.
    Read full review
    Oracle
    No answers on this topic
    Alternatives Considered
    Microsoft
    Microsoft Dynamics was part of a system overhaul for a local school, and we looked at many products. If we had used it for a company with low turnover, then it might have been more feasible. They needed something a new person could learn quickly, someone who might also be learning marketing terms at the same time - especially if there is nobody to train the individual now expected to know the system. Similar issues occurred with all of these programs (we called it being too big for their britches), and one of the bigger things we liked was that it is more compatible with MS Office products in both technical and visual appeal. If you have a steady employees who use a CRM consistently, low turnover, and those who are very familiar with Office products, Dynamics would be the smartest option for you. Unfortunately, this was just not true for the school environment
    Incentivized
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    Oracle
    It is simple to use and implement as compared to complex softwares in the market that may take ample amount of time to implement. The budget is also slightly less to provide the same functionality that other softwares are providing. Also having Oracle database that comes with the system is much easier to handle and use and have much security.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Microsoft
    On our purchase, I'd been interrogated about our usage. Our needs are met by Microsoft Dynamics 365, which is simple to use. With so much data and information available, we must ensure that it is presented correctly to managers. Due to a lack of use, we don't have to spend as much money on Salesforce.
    Read full review
    Oracle
    No answers on this topic
    Professional Services
    Microsoft
    My company's preferred program right now is Microsoft Dynamics 365. We use it to keep track of customers and important sales metrics in a streamlined manner. Anyone familiar with CRMs will find the tool extremely useful. Considering that we have a good turnover, this product will be used for its basic segments. As a result, there are few chances of error with Microsoft dynamics because it is so easy to use. Many options for recording data on these leads are available. It meets our needs and pays off.
    Read full review
    Oracle
    No answers on this topic
    Return on Investment
    Microsoft
    • For those without a centralized, all in one solution for major HR, Finance and other departments, Microsoft Dynamics 365 has vastly improved employee time utilization and profit.
    • Migrating clients from on-premise to the cloud has reaped benefits including better security, no unscheduled downtime and frequent updates to functionality.
    • Those transferring from cheaper solutions have lost money in the aim to be better integrated with other Microsoft products and AI they don't really utilize.
    Incentivized
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    Oracle
    • Oracle JD Edwards EnterpriseOne's advantage is significant cost savings and operational improvements when you run Oracle JD Edwards EnterpriseOne in the Oracle Cloud. Oracle JD Edwards EnterpriseOne offers the only no-compromise enterprise cloud platform for moving Oracle JD Edwards EnterpriseOne, its associated database systems, an ecosystem of apps to the cloud. Oracle JD Edwards EnterpriseOne's One-Click Provisioning tool allows you to deploy Oracle JD Edwards EnterpriseOne on the Oracle Cloud in hours, not days while maintaining the integrity of existing customized apps.
    Incentivized
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    ScreenShots