An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.
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Oracle WebLogic Server
Score 6.8 out of 10
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Oracle WebLogic Server is a unified and extensible platform for developing, deploying and running enterprise applications, such as Java, for on-premises and in the cloud. WebLogic Server offers a scalable implementation of Java Enterprise Edition (EE) and Jakarta EE.
As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
If you need to have complex options in place you can count on Weblogic to be a robust Applicational Server you can rely on. But you would need to keep an eye on maintaining the framework updated quite frequently to avoid security breaches and subsequent severe situations. If you don't have other infrastructure for test purposes, I wouldn't advise you on having devs and QA installing this heavy application in their local machines, there are other lightweight solutions that would be a better fit for that.
Great data model: the out of the box version comes with standard objects that support most of the industries business models
Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
The brand relation between Java and WebLogic Application Server usually provides a quicker access to programming features and their availability for the applications deployed.
The access to centralized configuration both from console and command line WLST eases the implementation of changes major or not in an organized and expedite way.
The maturity of the product is also visible in the available tools provided by the product itself, for both monitoring of resources and alerting for availability and thresholds
Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
Debugging issues has been difficult sometimes, the documentation is too dense and finding the the root cause for an specific issue takes time.
The Oracle WebLogic Server console UI feels old and gives a sense of lack of innovation even though it provides so much functionality.
I'm not sure if Oracle WebLogic Server supports more modern frameworks, but it feels more like a Java EE specific, maybe there's an opportunity there to appeal to newer application platforms
Oracle Siebel CRM is an older Sales CRM, so many of it's features aren't as current as ones used today. However, it has a smoother and easy-to-use UI. We're glad that we can still access Oracle Siebel CRM because it's easier to find older information that we can't easily find in our Salesforce Lightning CRM tool.
Oracle WebLogic Server has so many features that sometimes it's hard to find the right place to setup things, I think the dated user interface does not help with that either. This has a direct impact when deciding to use it as your application server, you'd need to have the right people and invest the time needed to master it. If you're application justifies it then it will definitely be a great choice in the long run.
We no longer have support for our Oracle Siebel CRM. When we did, the support was slow to get some things fixed, therefore, there was a lot of downtime. Of course, this slowed down our overall productivity and increased our overall frustration with the tool. However, it would be nice if we still had some support with it since we still do access it from time to time.
We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical. Oracle Database I think stacks up because of how robust and speedy (at times) it can be
I believe the Oracle WebLogic Suite is probably a better all encompassing suite of development tools for the IT department. [It] is probably a bit more expensive than other competitors like Apache Tomcat or NGINX, but is worth the investment if you consider the savings from time to get code into production.
This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
WebLogic Application Server definitely had a positive ROI since all the applications are deployed on a single platform and making maintenance extremely cost effective.
Since all major cloud vendors support and maintain WebLogic, it gives us an opportunity to explore possibilities to move the organizational infrastructure on to the cloud without too much effort.
