Oracle Siebel Enterprise Marketing Suite (discontinued) vs. RingCX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle Siebel Enterprise Marketing Suite (discontinued)
Score 9.0 out of 10
N/A
Oracle offered the Siebel Enterprise Marketing Suite as an end-to-end enterprise marketing management (EMM) solution joining cross-channel campaign management with marketing automation, market resource and asset management, and marketing analytics, for larger enterprises. The product is now End of Life, and no longer offered for sale.N/A
RingCX
Score 10.0 out of 10
N/A
RingCX, based on the former Dimelo, is an AI customer interaction tool built to power digital customer engagement.N/A
Pricing
Oracle Siebel Enterprise Marketing Suite (discontinued)RingCX
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Oracle Siebel Enterprise Marketing Suite (discontinued)RingCX
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Oracle Siebel Enterprise Marketing Suite (discontinued)RingCX
Top Pros
Top Cons
Best Alternatives
Oracle Siebel Enterprise Marketing Suite (discontinued)RingCX
Small Businesses
HubSpot Marketing Hub
HubSpot Marketing Hub
Score 8.6 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
LeanData
LeanData
Score 9.8 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Optimizely Content Marketing Platform
Optimizely Content Marketing Platform
Score 8.5 out of 10
Conversica
Conversica
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Oracle Siebel Enterprise Marketing Suite (discontinued)RingCX
Likelihood to Recommend
8.0
(3 ratings)
8.0
(2 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Oracle Siebel Enterprise Marketing Suite (discontinued)RingCX
Likelihood to Recommend
Discontinued Products
If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.
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RingCentral
We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
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Pros
Discontinued Products
  • Siebel EMS offered useful customer insight and more effective dialogue with recipients by delivering the right message to the right customer at the right time.
  • Siebel EMS was very effective for loyalty lifecycle and retention by seamlessly integrating with marketing and CRM platforms.
  • Siebel EMS was instrumental in aligning marketing, sales and analytics divisions.
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RingCentral
  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
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Cons
Discontinued Products
  • Oracle Siebel Marketing Suite's processing time is not as fast as I would expect it to be. This is the major improvement I would like to see in it.
  • It requires a very high level of training being given to the employees for configuring and implementing it in the business needs.
  • Expert employees are needed in order to understand the functionality of Oracle Siebel Enterprise Marketing Suite, which is not easy to find.
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RingCentral
  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
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Likelihood to Renew
Discontinued Products
A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team
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RingCentral
No answers on this topic
Alternatives Considered
Discontinued Products
Salesforce is easier to use and more open source and available for external integrations.
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RingCentral
This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
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Return on Investment
Discontinued Products
  • It has increased the business tactics as we have added more clients who wish to use this technology.
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RingCentral
  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
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ScreenShots