OutboundEngine vs. TIBCO Rendezvous

OutboundEngine does a referral campaign and I've been able to close a couple of deals based on getting in touch with people who engage with this campaign and state they could use my services in the next 6 months. This is a great follow up tool for those you may or may not know are going to be needing your services.

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TIBCO Rendezvous is a fast and reliable mode of communication, although they are already outdated by TIBCO FTL, which is even more faster and reliable than it's predecessor. They are more suitable for communication between the TIBCO products as all the TIBCO suite of products support the TIBCO Rendezvous. They are more widely used by banks and stock ticker applications to broadcast the ticker information. Most of the applications support Java JMS mode easily and out of the box than the TIBCO Rendezvous. Hence the TIBCO software themselves have their own version of the JMS server called Tibco EMS ( Tibco Enterprise messaging service).

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• The content that they generate to send to our clients is relevant and the clients want to engage with us. It makes us appear more professional and consistent, even though we are a smaller company.
• It helps us stay in touch with clients and helps us stay top of mind. We are able to generate more new business leads if we are in consistent contact with current, former, and potential clients.
• Their customer service and support is outstanding. All my questions were answered and I went into the program feeling confident and knowledgeable.

• TIBCO RV supports faster delivery to broadcast any messages
• This is a best protocol to be used when we wanted to do Asynchronous communications
• RV supports multiple subscribers with a simple configuration

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• I do not like the use of drawings to attract new customers, and they have ignored my requests to eliminate that for my personal emails.
• I do not like it when a competitor in my immediate market has the same posts. It cheapens the service or makes it appear that I am simply sharing another's post.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• Poor management tool.
• TIBCO RV needs a good knowledge on own networks.

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The biggest issue is poor ROI. The second biggest issue is rigid customer service process, lack of a sense of urgency, and inability to reach out to upper management with issues.

Not likely to renew or buy the license as they are using the TIBCO EMS as the primary mode of communication.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Overall, OutboundEngine is very user friendly. It is simple to set up and explore, and if there are any issues or questions, the customer service team and account managers are always available to help. They are very knowledgeable and were able to explain everything in detail to me. The program is easy to navigate and helps me stay organized, and an uncomplicated and straightforward solution was exactly what I was looking for

Attending an official TIBCO classroom training, where you can have an active participation with an expert teacher, you can find the answers to all yours needs. In any case, if you are not satisfied on your requests, the teacher takes the time to find the best solution.

I had the opportunity to attend one and I could learn all features I needed for my business: now I can say TIBCO Rendezvous is very usable.

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Independently Invited by TrustRadius

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I haven't had to contact Outbound Engine because I haven't had any application errors or unplanned outages. I basically have had such a trouble free experience with them that I haven't had to call. Everything is automated and I get a notice to review every isse. I suppose if I personalized the newsletter a bit more and added some of my own articles, I would need to contact them, (which I should really start to do) but so far things have been so on point, I haven't felt the need.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

The customer service was excellent! Everyone I spoke to was kind and knowledgeable. My account manager was easily reachable. Setup of the OutboundEngine program was explained really thoroughly, and we knew how we could best use the product to meet the needs of our clients and get our online and social media presence off the ground.

I never needed support for TIBCO Rendezvous. I always used it without any issue and until now I don't remember some situations where it interrupted its 24/7 uptime.

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Independently Invited by TrustRadius

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I selected it for the ability to have an automated system do 3 things all at once, social media posts, emails and the instant communication with the chat box. I have never seen a chat come through that lead to a helpful client touchpoint. I have never used another product but have since begun to weigh some of the less expensive options.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

TIBCO EMS provides centralized server administration to manger the delivery of services in run time

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• One client identified how one article I sent that he read saved him from having to replace his entire AC system.
• One client actually thought I was sending this to him personally because I valued him
• One of the above transacted with me twice for over $3M in sales

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• All a non-TIBCO based applications need to use the TIBCO Rendezvous APIs and reprogrammed to communicate with other application using the Tibco Rendezvous.
• All applications and enterprises need to have an enterprise license to communicate with each other.
• TIBCO offers their Rendezvous APIs in various programming languages. Hence any application can use these APIs to start using the Tibco Rendezvous. Although most application prefers not to as TIBCO Rendezvous is TIBCO 's closely guarded recipe.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info