1. Home
  2. All-in-One Marketing Platforms
  3. OutboundEngine Reviews
  4. User Review of OutboundEngine
Is OutboundEngine really worth it?
February 08, 2023

Is OutboundEngine really worth it?

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with OutboundEngine

I use it as a CRM and social media management for posting useful articles. I also use it to maintain constant, consistent contact with past clients with the added value of providing information to them regarding the product that I sell, real estate.
  • Article content
  • 1:1 Direct monthly technical help with a professional from the company
  • OBE Reps are always looking for ways to keep my internet footprint relavent and active
  • Consistency with branding and content
  • Price, especially after the first year of commitment. Other services cost less.
  • CRM user friendliness could be improved, specifically finding settings to change is often troublesome for me and uploading multiple new contacts without the help of a rep. I need to enter each one individually to do it on my own which is time consuming when you're using multiple CRMs.
  • I emailed for help between my montly touchpoints and haven't received any response.
  • The need to connect and disconnect to social media platforms.
  • Posting on linkdin for me when I otherwise would not
  • Social media content
  • Emailing and Posting on social media in a consistent, repetitive manner
I recently emailed with a question related to a follow up item I had and did not receive a reply back.
I selected it for the ability to have an automated system do 3 things all at once, social media posts, emails and the instant communication with the chat box. I have never seen a chat come through that lead to a helpful client touchpoint. I have never used another product but have since begun to weigh some of the less expensive options.

Do you think OutboundEngine delivers good value for the price?

No

Are you happy with OutboundEngine's feature set?

Yes

Did OutboundEngine live up to sales and marketing promises?

No

Did implementation of OutboundEngine go as expected?

Yes

Would you buy OutboundEngine again?

No

Having an automated system keep me and my name in front of my past clients is what they do best. Client retention appears to be a problem since many have inactivated their accounts since activating them and therefore reducing how many followers I have with only a small portion of them actually engaging with the platform.

OutboundEngine Feature Ratings

7.3
Mobile optimization
8
Email deliverability reporting
9
List management
5
Not Rated
Automated sales alerts and tasks
Not Rated
Campaign Management ()
Not Rated
10.0
Social sharing and campaigns
10
Reporting & Analytics ()
Not Rated
Platform & Infrastructure ()
Not Rated

Using OutboundEngine

I need a lot of help navigating it and without the monthly calls, it would be easy to forget to connect and disconnect to the social media platforms.
ProsCons
Technical support not required
Do not like to use
Cumbersome
Feel nervous using
Lots to learn
  • Manually adding contacts
  • Changing the personal message
  • uploading multiple contacts without the help of a rep
Yes - easy to use