What users are saying about
This review does not include a rating.
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Top Rated
6321 Ratings
This review does not include a rating.

Slack

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Top Rated
6321 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

    Project Management

    Output Messenger

    Feature Set Not Supported
    N/A
    8.1

    Slack

    81%
    Slack ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    7.8
    78%
    151 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.1
    81%
    56 Ratings

    Scheduling

    N/A
    0 Ratings
    7.6
    76%
    114 Ratings

    Workflow Automation

    N/A
    0 Ratings
    8.0
    80%
    124 Ratings

    Mobile Access

    N/A
    0 Ratings
    9.2
    92%
    243 Ratings

    Search

    N/A
    0 Ratings
    8.5
    85%
    244 Ratings

    Visual planning tools

    N/A
    0 Ratings
    7.9
    79%
    81 Ratings

    Communication

    Output Messenger

    Feature Set Not Supported
    N/A
    8.5

    Slack

    85%
    Slack ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    9.7
    97%
    263 Ratings

    Notifications

    N/A
    0 Ratings
    9.0
    90%
    260 Ratings

    Discussions

    N/A
    0 Ratings
    9.2
    92%
    254 Ratings

    Surveys

    N/A
    0 Ratings
    7.9
    79%
    147 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    7.6
    76%
    148 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    7.8
    78%
    82 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    8.6
    86%
    141 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    8.0
    80%
    95 Ratings

    File Sharing & Management

    Output Messenger

    Feature Set Not Supported
    N/A
    8.5

    Slack

    85%
    Slack ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    8.6
    86%
    106 Ratings

    Video files

    N/A
    0 Ratings
    8.4
    84%
    211 Ratings

    Audio files

    N/A
    0 Ratings
    8.6
    86%
    206 Ratings

    Document collaboration

    N/A
    0 Ratings
    8.4
    84%
    169 Ratings

    Access control

    N/A
    0 Ratings
    8.1
    81%
    150 Ratings

    Advanced security features

    N/A
    0 Ratings
    8.3
    83%
    127 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    8.8
    88%
    165 Ratings

    Device sync

    N/A
    0 Ratings
    8.7
    87%
    165 Ratings

    Attribute Ratings

      Likelihood to Recommend

      Output Messenger

      N/A
      0 Ratings
      9.2

      Slack

      92%
      263 Ratings

      Likelihood to Renew

      Output Messenger

      N/A
      0 Ratings
      9.1

      Slack

      91%
      15 Ratings

      Usability

      Output Messenger

      N/A
      0 Ratings
      9.2

      Slack

      92%
      28 Ratings

      Support Rating

      Output Messenger

      N/A
      0 Ratings
      7.6

      Slack

      76%
      122 Ratings

      Implementation Rating

      Output Messenger

      N/A
      0 Ratings
      10.0

      Slack

      100%
      4 Ratings

      Likelihood to Recommend

      Output Messenger

      No answers on this topic

      Slack

      Slack is best suited for scenarios when you need to start a conversation with any person you know or don't know. Because notification are quite fast and possibility of getting replies on DM is more than any email.Also Slack it's less appropriate for cases when you need to share large files/codes, because you can't view all the data without downloading it in your system.
      Sanjit Prasad | TrustRadius Reviewer

      Pros

      Output Messenger

      No answers on this topic

      Slack

      • Communication with members of a project ( via channels features where you can create specific dedicated groups for project members only)
      • Third-party app integration ( Integration with Asana, Gmail, JIRA, GIFy, etc.)
      • Daily Huddles - This has been one of the latest addition to the features, and this has been liked by all of our team members. It makes running daily huddles super easy, considering the WFH environment that we are in.
      Anonymous | TrustRadius Reviewer

      Cons

      Output Messenger

      No answers on this topic

      Slack

      • You can have a voice call with you team. But, it's better to have a video call function.
      • Sometimes it's hard to find the direct message in threads.
      • When opening the software and app. The refresh rate after logging in is slow.
      • If you manage 2 businesses. You can't manage them in one platform because you need to create a separate Slack link for it.
      Marvin Malinao | TrustRadius Reviewer

      Pricing Details

      Output Messenger

      General

      Free Trial
      Yes
      Free/Freemium Version
      Premium Consulting/Integration Services
      Yes
      Entry-level set up fee?
      Required
      $ 14

      Starting Price

      Output Messenger Editions & Modules

      Additional Pricing Details

      Slack

      General

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services
      Entry-level set up fee?
      No

      Starting Price

      $8 Per User Per Month

      Slack Editions & Modules

      Edition
      Standard$8.001
      Plus$15.001
      1. Per User Per Month
      Additional Pricing Details

      Likelihood to Renew

      Output Messenger

      No score
      No answers yet
      No answers on this topic

      Slack

      Slack 9.1
      Based on 15 answers
      As useful as Slack has become within our company, I feel fairly confident we will continue to use Slack as a communication tool. They continue to improve their software and add value to its use within our office. Customer service delivers, which is an absolute must. Looking forward to how they improve.
      Anonymous | TrustRadius Reviewer

      Usability

      Output Messenger

      No score
      No answers yet
      No answers on this topic

      Slack

      Slack 9.2
      Based on 28 answers
      As long as you use the basic chat features and nothing more, it really is super easy to understand and use. Once you want to take advantage of some of the more advanced features and capabilities, that's when things get complicated. Anyone who has use SMS or a chat program before will be able to figure out the basics though, so rolling this out should be relatively straightforward and not required exhaustive training. Teaching chat etiquette is something else though.
      Anonymous | TrustRadius Reviewer

      Support Rating

      Output Messenger

      No score
      No answers yet
      No answers on this topic

      Slack

      Slack 7.6
      Based on 122 answers
      I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
      Anonymous | TrustRadius Reviewer

      Implementation Rating

      Output Messenger

      No score
      No answers yet
      No answers on this topic

      Slack

      Slack 10.0
      Based on 4 answers
      It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
      Anonymous | TrustRadius Reviewer

      Alternatives Considered

      Output Messenger

      No answers on this topic

      Slack

      Slack has expanded functions and much better connection. Slack is heavily customizable whereas 3CX and Google Chat are standard across the board. To my knowledge 3CX and Google Chat do not have the thread function, expanded reactions function, group channels vs group messages, profile photos/titles for users, or customized viewing preferences
      Anonymous | TrustRadius Reviewer

      Return on Investment

      Output Messenger

      No answers on this topic

      Slack

      • Positive -> Easier collaboration as and when required with the ease of use of the tool.
      • Negative -> Too much communication (partly because of the ease of use) which might result in introducing a lack of structure and makeing it overly informal.
      Anonymous | TrustRadius Reviewer

      Screenshots

      Add comparison