On the Slack Line: a Fun and Balanced Communications Tool
Benjamin Plotkin | TrustRadius Reviewer
September 28, 2019

On the Slack Line: a Fun and Balanced Communications Tool

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Slack

Our department is among a handful that uses Slack as their primary work messaging tool (the organization default is Microsoft Teams). Slack is being used to support direct messaging and group chats between on-premises and remote employees, as well as service providers and vendors. It provides a system-agnostic communications workspace that can easily be ramified into various private and public channels as changing needs demand.
  • Slack is a solid chat tool that works across a variety of platforms, with a very low barrier for entry: new users can be invited via email, and can use web-based, desktop, or mobile versions of the application.
  • Slack has really captured the zeitgeist of digital culture, including strong support for customizing look and feel (including custom emojis), and a plethora of integrations with popular web-based tools, including Pivotal Tracker and GitHub on the productive side, and Giphy.com on the fun side.
  • Slack continues to refine and improve their product, with new features being rolled out just about every month.
  • Slack offers a great value in their free version of the app, with most of the tool's functionality available for no cost.
  • While their focus on continuous product improvement is admirable, the pace of change sometimes introduces bugs to existing features.
  • Some workspace administrative options require logging in to the workspace website -- it would be great to be able to manage all configuration directly from the desktop app.
  • Allow me to be petty for a moment: Why can't we have bigger emojis?
  • Slack has allowed us to effectively collaborate with a wide range of collaborators, especially outside vendors, contractors, and service providers. Its integrated document sharing and videoconferencing features make it a powerful collaboration tool.
  • Until recently, we utilized the free version of Slack, but this version does not support long-term storage of conversations and shared documents. However, as an EDU customer, it was surprisingly painless to move to a premium paid account.
  • Slack definitely carries its corporate culture of "fun productivity" with it -- sometimes, the utility of its robust chat feature set can be offset by its ability to distract end-users with silly reaction emojis and meme threads..but this is a risk with any communications tool with a modern feature set.
Having had to use Skype/Lync in a former life as a Fortune 100 contractor, I can say that Slack's ease-of-use, customizability, and solid integrations with online tools puts it far ahead. It's nice to not be beholden to the Microsoft Stack for every little thing, as well. Slack definitely feels like a "people's group chat system" while retaining a robust, corporate-level feature set.
Whenever I've had to troubleshoot an issue with Slack (which, to be honest, has not happened very often), their online documentation has been easy to locate, easy to understand, and effective in resolving my issue. Slack's ever-growing popularity also means that there's a large community of practice out there that can be depended upon.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Slack is great when you have a working group that is spread out over various locations; beyond facilitating productive chat sessions -- as well as video conferencing and screen sharing (depending on your pricing tier) -- Slack's fun features can really help to build team camaraderie.

Slack may not be a great fit for working groups that prefer face-to-face communications, or those teams that are already well-acclimated to another group chat tool.

Slack Feature Ratings

Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
8
Mobile Access
9
Search
8
Visual planning tools
Not Rated
Chat
10
Notifications
9
Discussions
9
Surveys
8
Internal knowledgebase
8
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Versioning
Not Rated
Video files
7
Audio files
7
Document collaboration
Not Rated
Access control
8
Advanced security features
Not Rated
Integrates with Google Drive
8
Device sync
Not Rated