What users are saying about

Slack

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Top Rated
1933 Ratings

Slack

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
1933 Ratings
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Score 8.8 out of 101

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Likelihood to Recommend

Slack

Slack is great for use on teams, where quick and casual communication is appropriate. It's easy and enjoyable to communicate with this venue. I could see it working amazingly for startups and smaller teams throughout all levels of the organization but I think for larger organizations with a more formal hierarchy, this tool might not get used across levels as much.
Jennifer Pardi-Cusick, MBA, PMP profile photo

Feature Rating Comparison

Project Management

Slack
7.2
Task Management
Slack
7.3
Gantt Charts
Slack
6.3
Scheduling
Slack
7.2
Workflow Automation
Slack
6.3
Mobile Access
Slack
8.8
Search
Slack
7.7
Visual planning tools
Slack
7.0

Communication

Slack
8.2
Chat
Slack
9.4
Notifications
Slack
8.7
Discussions
Slack
9.1
Surveys
Slack
7.5
Internal knowledgebase
Slack
8.5
Integrates with GoToMeeting
Slack
7.7
Integrates with Gmail and Google Hangouts
Slack
7.8
Integrates with Outlook
Slack
7.2

File Sharing & Management

Slack
7.9
Versioning
Slack
7.2
Video files
Slack
7.8
Audio files
Slack
7.8
Document collaboration
Slack
7.3
Access control
Slack
8.3
Advanced security features
Slack
8.2
Integrates with Google Drive
Slack
8.2
Device sync
Slack
8.6

Pros

  • API Integrations
  • 3rd Party Support
  • File/Image support
  • Mobile App works well
  • Audio and Video Calls
  • Text formatting and Code sharing (for developers)
  • Notification Options
Joshua Weaver profile photo

Cons

  • Would be nice if the channels could have some sort of group voice chat I think.
  • Also you can link videos in the chat and have them play in the app (unless we are doing something wrong)
Craig Simmons profile photo

Likelihood to Renew

Slack9.5
Based on 6 answers
Great tool for collaborating on a project or communicating about a specific issue through a designated channel
Ashley N. Baker profile photo

Usability

Slack9.4
Based on 7 answers
The system does seem to hang quite a bit, completely unrelated to my internet connection, which can get a little annoying when you are in the middle of a conversation and cannot respond and the conversation moves on without you or creates a lull in the discussion that gets everyone off topic.
D'Ana Guiloff profile photo

Alternatives Considered

I like Slack better than the competitors I know of. HipChat had a superior search if I recall correctly. Otherwise, Slack is a cleaner and more fun version of the chat system.
Matthew Vita profile photo

Return on Investment

  • Positive - The rate of communication increases. You can tell if someone is available or not. This can be the difference between fielding a call to get a customer's invoice paid right then and there, or having to waiting another day or two and speak to them about invoice questions.
Alissa Levanway profile photo

Pricing Details

Slack

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details