Slack

Slack is very well suited for a team that is working to provide a better customer experience. It is also suited for other functions such as using it a notification for a virtual meetings. It is also suited to create channels for different teams or for specific people in a team.

Incentivized

• Slack's instant messaging enables our team to communicate in real time, accelerating decision-making and problem-solving.
• When we have tight deadlines, rapid approvals may be requested in seconds with the help of dedicated project channel.
• Slack’s channel system helps organize conversations by topics, teams, or projects. This makes it easy to focus on relevant discussions.
• We have separate channels for our marketing, operations, finance, business development & warehouse team.
• Slack enables quick file sharing directly in conversations or channels.
• When launching a new marketing campaign, our team shares assets like photos and videos directly in the marketing channel.

Incentivized

• Updates: some of updates were great because they added a lot of new stuff, but some of them were not - for example, whenever the interface changes. We are used to the previous one and the new one is very different. I mean, you don't fix what's not broken, right? So, we don't see any need to change the visual that much.
• Bug - sometimes the app opens all by itself (minimized) and when I click it, I can't open again. I have to go to the browser and click an option to have it open in the app.
• Complexity - some of the complex part of the app is not that user friendly. There are functions there (pools, for example) that are not easy to handle. We don't have enough info to create one, it seems it expects us to know how it works.

Incentivized

As useful as Slack has become within our company, I feel fairly confident we will continue to use Slack as a communication tool. They continue to improve their software and add value to its use within our office. Customer service delivers, which is an absolute must. Looking forward to how they improve.

Incentivized

As long as you use the basic chat features and nothing more, it really is super easy to understand and use. Once you want to take advantage of some of the more advanced features and capabilities, that's when things get complicated. Anyone who has use SMS or a chat program before will be able to figure out the basics though, so rolling this out should be relatively straightforward and not required exhaustive training. Teaching chat etiquette is something else though.

Yes, the app works 24/7. I don't even recall having any period that we could not use since the implementation. Even the maintenance periods are barely noticeable and our work is not impacted by it when it happens.

Incentivized

Slack is a soft app, we don't have many issues with it. I recall one or two people complaining about something during our usage period, but I didn't have a bad experience. When the app is slow, usually the problem is with my computer or my internet. The app works just fine.

Incentivized

I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.

It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.

Incentivized

It was too email centric - you get too many emails telling you to go there, so it seemed inefficient. There wasn't enough non-project functionality so it was never really "always open" for people the way Slack is, it just felt like an extra thing to do, rather than a tool that was truly integrated into our workday.

Incentivized

• When looking at whether to invest in Slack vs. Microsoft Teams, I always recommend Slack. Slack's interface is a lot easier to learn and is more user-friendly.
• I would recommend Slack, no matter the price tag, the ease of communication and making announcements for our team is priceless. From little things to "there's pizza in the break room!" to important updates for the whole team, it truly makes communication very easy and frequent.
• If you have a lot of team members who are remote, Slack is invaluable. It's more personal and lighthearted than emailing and quicker.

Incentivized