Slack

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Slack
Score 9.1 out of 10
N/A
Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…
$8.75
per month per user
Pricing
Slack
Editions & Modules
Free
$0
Pro
$7.25*
per month per user
Business+
$12.50*
per month per user
Enterprise
Contact Sales
Offerings
Pricing Offerings
Slack
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.
More Pricing Information
Community Pulse
Slack
Considered Both Products
Slack
Chose Slack
Slack is the best, it’s hands down the best. Wouldn’t use anything else. Discord only makes sense if your people are on it already. Ours are on Slack.
Chose Slack
In comparison to Teams, I think Slack is a much nicer platform to use. If your technology department allows you to integrate third party applications, it can work really well paired with zoom, sharepoint etc. I think for many mid sized businesses it can be a good fit to enhance …
Chose Slack
Slack has a more modern feel as far as ease of use.
Chose Slack
Slack offers great user interface that is easy to navigate through. Customer support team are very user freindly and helpful. The pricing of Slack is fairly affordable compared to other product. Great integration capabilities with other products and the search feature is …
Chose Slack
Slack is better suited for actual work teams rather than communities, so it wins against Discord. About HipChat - in my opinion, it was a dinosaur that is not discounted, and it's obvious why, considering the type of product Slack delivered!
Chose Slack
From a corporate standpoint, I don’t really have another example. On a personal level, the closest comparisons would be WhatsApp, Messenger, or KakaoTalk. To me, it feels like — as I said — the corporate WhatsApp. Not that Salesforce wants it to be compared that way or used …
Chose Slack
No, I use many. I use Google Meet, I use teams, I use many others. Again, it's the same, not many things, but if I'm repeating myself, it's all about sharing the information, how quickly it's effective, the quality is good, the huddle is fine, you can share all the, so all the …
Chose Slack
Microsoft Teams feels clunky in comparison to Slack. Slack feels more versatile and intuitive, and much more tech minded then Microsoft Teams does. I would say Microsoft Teams may have the advantage if your business is fully with Microsoft (ie the full Office suite), but other …
Chose Slack
I've dabbled with Microsoft Teams and Zoom's chat features in past roles at startups. Teams integrates well with Office but feels clunky for quick searches and daily chats. Zoom is great for video but lacks robust file sharing and app integrations. Slack wins for us with its …
Chose Slack
Teams and Slack both have Pros and Cons. We use both for communicating. Microsoft Teams is good from the prospective that you can set up Distribution Groups and Private Groups for sharing out links from One Drive and Sharepoint. The integration is built in so that all the …
Chose Slack
Slack holds up fairly well with the others. They all have the same basic features. Where they do differ is the execution. You can tell that for Teams and Discord, they had Slack in mind when they were designing their system. These two would be the closest to Slack, even in …
Chose Slack
The applications i have used earlier is not much user friendly, I can not do video calls in groups and tagging system is not available accross the company. Feedback and survey or process updated delivery feature makes Slack different than other companies. Slack is really time …
Chose Slack
I like Slack better than ClickUp, because I would spend 30-60 minutes a day updating my ClickUp tasks. The way ClickUp was used was very micromanaging. I billed by the hour, so I was willing to put in the time to alert the boss what tasks I was working on.

Chose Slack
Teams is better to schedule meetings with and integrates with Outlook well, but that leads to duplicate notifications for things, which is distracting and a waste of time. Messaging in Teams not great compared to Slack, and has the potential to have people outside your …
Chose Slack
Ease of use is a game-changer. Slack works so intuitively. People started collaborating automatically, and digital communities started to appear. We haven't seen that kind of engagement with other tools or workflows. It makes working together fun, and that is something that …
Chose Slack
It's just an actual messaging soft ware to use, compard to other that can be underwhelming or just not useful when your company is growing, Slack keep unity and option for communication that caters anyone, depending on what they feel comfortable and with what type or works they …
Chose Slack
To me, there is no competition between Slack and Microsoft Teams. In my opinion, Slack crushes MS Teams in every regard and is a pleasure to use. I think MS Teams on the surface looks like it has a comparable feature set, but when you actually USE the app, there's no question: …
Chose Slack
I haven't really used any other products like Slack so I have nothing to compare it to. I mainly used emails to connect and recieve messages and information
Chose Slack
More user friendly and easier to collaborate
Chose Slack
Slack has a big fan community by developers - its a very geeky tool. I don't think it has any big benefits
Features
Slack
Project Management
Comparison of Project Management features of Product A and Product B
Slack
8.0
622 Ratings
4% above category average
Task Management7.8426 Ratings
Gantt Charts6.961 Ratings
Scheduling7.9360 Ratings
Workflow Automation8.2392 Ratings
Mobile Access9.4595 Ratings
Search8.3603 Ratings
Visual planning tools7.5272 Ratings
Communication
Comparison of Communication features of Product A and Product B
Slack
8.8
630 Ratings
10% above category average
Chat9.6629 Ratings
Notifications8.9626 Ratings
Discussions9.3614 Ratings
Surveys8.2409 Ratings
Internal knowledgebase7.8408 Ratings
Integrates with GoToMeeting8.9110 Ratings
Integrates with Gmail and Google Hangouts8.7182 Ratings
Integrates with Outlook8.9120 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Slack
8.5
597 Ratings
7% above category average
Versioning8.2323 Ratings
Video files8.4535 Ratings
Audio files8.6522 Ratings
Document collaboration8.1423 Ratings
Access control8.3407 Ratings
Advanced security features8.4358 Ratings
Integrates with Google Drive9.0211 Ratings
Device sync9.0449 Ratings
Best Alternatives
Slack
Small Businesses
Stackby
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Score 9.0 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
HCL Connections
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Score 9.0 out of 10
All AlternativesView all alternatives
User Ratings
Slack
Likelihood to Recommend
9.2
(632 ratings)
Likelihood to Renew
9.9
(25 ratings)
Usability
9.0
(248 ratings)
Availability
10.0
(2 ratings)
Performance
10.0
(2 ratings)
Support Rating
9.8
(68 ratings)
Implementation Rating
8.9
(5 ratings)
Configurability
10.0
(2 ratings)
Contract Terms and Pricing Model
10.0
(1 ratings)
Ease of integration
8.7
(2 ratings)
Product Scalability
10.0
(1 ratings)
Professional Services
10.0
(1 ratings)
Vendor post-sale
10.0
(1 ratings)
Vendor pre-sale
10.0
(1 ratings)
User Testimonials
Slack
Likelihood to Recommend
Salesforce
Slack is great for tracking commits to new coding projects. You can take parts of code that still need to be implemented later and easily search through the history of comments if there is something that goes wrong with a code commitment. It can be difficult for people that only like Teams to adjust to a new platform if you are using both to communicate.
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Pros
Salesforce
  • Huddles Run smoothly without any interferences.
  • Smooth individual calls quick and easy without any interruptions.
  • seamless notifications across multiple devices
  • The ability to easily tag a team member to urgently attend to a specific escalation.
  • Slack being user friendly and able to integrate easily with other platforms and apps.
  • How to easily open up different channels for different escalations and needs.
  • a safe direct messaging option.
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Cons
Salesforce
  • Would love a better integration with GitHub. For example, notifications when your PR is updated, when review is requested, @-mention in comments, etc.
  • Improved "Later" tab, for example the ability to create to-do lists or making the "Later" tab into a more powerful to-do list (annotate items with notes)
  • More powerful integrations, e.g. Google Calendar could render a calendar view within Slack, rather than sending the daily schedule
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Likelihood to Renew
Salesforce
To be more transparent, I give 10 because Slack serves our collaboration needs. It provide us a good platform for team communication relaying important update within the company, it has even mobile app where you can install in your phone to monitor any updates within that team that needs your immediate attention and intervention.
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Usability
Salesforce
My rating was 7. Its intuitive interface and user-friendly features like channels, threads, and integrations make it excellent for team communication and onboarding. However, its usability is held back by the resource-intensive desktop app and cluttered feeling in large workspaces. The mobile app's performance and unreliable notifications have also been noted as weaknesses.
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Reliability and Availability
Salesforce
Yes, the app works 24/7. I don't even recall having any period that we could not use since the implementation. Even the maintenance periods are barely noticeable and our work is not impacted by it when it happens.
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Performance
Salesforce
Slack is a soft app, we don't have many issues with it. I recall one or two people complaining about something during our usage period, but I didn't have a bad experience. When the app is slow, usually the problem is with my computer or my internet. The app works just fine.
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Support Rating
Salesforce
Whenever I've had to troubleshoot an issue with Slack (which, to be honest, has not happened very often), their online documentation has been easy to locate, easy to understand, and effective in resolving my issue. Slack's ever-growing popularity also means that there's a large community of practice out there that can be depended upon.
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Implementation Rating
Salesforce
I was not part of the implementation team, but I recall being 100% happy and excited to learn and use a new tool. I'm still am to be honest.
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Alternatives Considered
Salesforce
I like Slack better than ClickUp, because I would spend 30-60 minutes a day updating my ClickUp tasks. The way ClickUp was used was very micromanaging. I billed by the hour, so I was willing to put in the time to alert the boss what tasks I was working on.
One of my jobs used Hive - I mostly just ran it in the background in case anyone messaged me. I did not use it often.
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Return on Investment
Salesforce
  • Slack has been incredibly helpful in connecting various tech apps and ecosystems, creating a more streamlined and responsive process.
  • Slack has made it significantly easier to communicate with our team members across multiple time zones, creating a more engaging environment for our all-remote team.
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ScreenShots