OVHcloud Public Cloud vs. Volusion

For demo uploads or for production uploads of companies from different sectors looking for a "general computing" cloud solution, I think that OVH can be a good provider. However, for more delicate or advanced loads or for specific solutions of, for example, AI, OVH has a wide margin for improvement.

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Volusion is a good company if you're starting out. The problem is that, if you want more complexity out of the program, you're kind of stuck. Also the regular time out errors and slow downs can be very frustrating. Packages that miss overnight deadlines because your system stops working can cost you customers. In today's highly competitive market, that's just something that's hard to put up with. If you have a lower volume of business you might be able to work around these issues.

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• Price
• Quality hardware
• Quality network
• Administrative tools
• Range of products

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• Templates are pre-built for a good end user experience. I've gone through the process of building custom sites as well as tweaking both free and paid templates that Volusion's design team provides.
• Their support team didn't use to be as helpful, but in recent years have answered nearly all questions I've had. Their support section within the database provides detailed walkthrus as well.
• Order processing is easy once you've been trained on the system. We got to a point where nearly the entire process was automated from initial purchase through shipping.

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• Technical support
• Account support
• Billing support

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• API calls use the previous call as a reference, even if you weren't the one we made the previous call. Can lead to data gaps, so you often have to set a manual date range to look back to make sure you aren't missing any data.
• Not as customizable as most ecommerce platforms
• Not as many integration options as most platforms

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When you spend so much time with a product like this and not only have you witnessed its growth, but you almost feel like you are next those that make the decisions of building features a certain way, you can't help but want to stay and be a part of their continued growth. It's simply a great product. Can it improve? By all means! But it will only improve because of users and avid resellers like me.

I know what to do to add a new product, promotion or do an analysis of sales.

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You have to wait on hold for at least 45 minutes every call—the tech support person never knows the answer right away so they put you on 10 minute holds only to come back and say they're still looking for answers. The chat function could take days to get a response. Our "Dedicated Account Manager" never checks in or answers, nor are they ever in the office when we call. It's like they try to be as unavailable as possible until you forget why you even called in the first place. Insane.

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It is best to use the built-in features and recommended services for the most turn-key experience (ie. Skipjack for payment processing so that it can all be done from the Volusion backend).

Most notably OVHcloud [Public Cloud] has dedicated servers which are a different breed of product than Linode's flagship VPS servers, the unfortunate fact of the matter is that OVHcloud [Public Cloud] can provide a fully-dedicated server at a lower price point than Linode's virtual server. Even worse than that is that with a dedicated server from [OVHcloud Public Cloud] there is zero chance of "cpu theft" (aka, noisy neighbor) which is a very real problem at Linode (we would require multiple migrations every year for servers hosted at Linode that were experiencing cpu theft). In addition to the improvement in quality for network/hardware at OVHcloud [Public Cloud] with their dedicated server offering, their VPS servers are also highly competitive against Linode's VPS servers - in the 2 years we've used OVHcloud [Public Cloud] VPS's we've had zero downtime associated with OVH actions such as host-node reboots or cpu theft or host node upgrades, a stark difference compared to Linode which regularly experiences those types of downtimes and many more on a very regular basis.

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While k-eCommerce was very glamorous to us because it integrates with our main workflow, it just didn't have some of the marketing features that are so integral to the way we do business online. The set-up costs were also way too high. Volusion is so affordable and feature heavy, it makes it very difficult for any shopping cart provider to compete. You can find others who are competitively priced and have similar features, but they simply aren't as robust (at least for the way we use it)

• Cost of virtual servers was reduced by 20% versus other VPS/Cloud providers.
• Cost of dedicated servers was reduced by 50% versus other dedicated server providers.
• Network speeds decreased considerably versus other providers.
• Network quotas improved considerably versus other providers (unlimited at OVH).
• Uptime has improved considerably which has improved client reputation.

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• Honestly, when you're in the dashboard, the UX is simply horrendous. I mean, everything that should be 1-2 clicks away is 4-6 clicks away, and each pages takes at least four seconds to load. You just find yourself wasting a lot of time waiting for things to load. This should be more simple.