PacketTrap (Discontinued) vs. Progress WhatsUp Gold

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
PacketTrap (Discontinued)
Score 1.0 out of 10
N/A
PacketTrap was network monitoring software acquired by Dell but discontinued in 2013.N/A
Progress WhatsUp Gold
Score 7.9 out of 10
Mid-Size Companies (51-1,000 employees)
WhatsUp Gold developed by Ipswitch (acquired by Progress Software May 2019) offers network performance monitoring and mapping. It supports core monitoring features, including automated workflows and network capacity planning, and monitors across hybrid environments.N/A
Pricing
PacketTrap (Discontinued)Progress WhatsUp Gold
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
PacketTrap (Discontinued)Progress WhatsUp Gold
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
PacketTrap (Discontinued)Progress WhatsUp Gold
Considered Both Products
PacketTrap (Discontinued)
Chose PacketTrap (Discontinued)
Again, the main piece was config backups. That is a real big deal, when you are dealing with a lot of customers that don't have a change management process. So changes can be done to a networking device and we need to be able to review what it was one day and what it changed to …
Progress WhatsUp Gold

No answer on this topic

Top Pros
Top Cons

No answers on this topic

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User Ratings
PacketTrap (Discontinued)Progress WhatsUp Gold
Likelihood to Recommend
1.0
(1 ratings)
8.3
(13 ratings)
Support Rating
-
(0 ratings)
4.2
(2 ratings)
User Testimonials
PacketTrap (Discontinued)Progress WhatsUp Gold
Likelihood to Recommend
Discontinued Products
I would have said 10 if they didn't kill the product. I know Blue Folder took a piece of this, but we never got into it and just changed to Auvik and PRTG.
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Progress Software Corporation
[Progress WhatsUp Gold (formerly Ipswitch WhatsUp Gold)] is good for what it is. An inexpensive but accurate monitor for alerting on systems and services. However, it is time consuming to configure, The GUI leaves a lot to be desired and the formatting for txt alerts stinks (I just use it now as an alert to check my email to view the actual alert.)
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Pros
Discontinued Products
  • Network monitoring was pretty on point. Not a lot of false positives.
  • Easy to deploy.
  • Easy to use.
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Progress Software Corporation
  • Monitoring the connection; performance, switching, and issues. We use a broadband connection for our primary and a cellular backup for the secondary. While we use routing protocols to make this switch and WhatsUp isn't used for Syslog monitoring. it alerts us within seconds.
  • Backup configurations and archiving. WhatsUp does this particularly well. I use it for both Cisco routers and switches.
  • The diagram feature is nice. Though I don't use it as much because of the size of our structure, it does come in handy for mapping routes of all traffic.
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Cons
Discontinued Products
  • Come back! After Dell purchased this, they ended support for it. In my experience, it was one of the better tools.
  • Integration with other systems, but again, it is EOL, so doesn't matter.
  • MiB library needs a refresh, but again, EOL.
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Progress Software Corporation
  • Navigating the new WhatsUp Gold 2018 is a bit complicated and not user-friendly. The best part about using a software is the user's ability to use it with ease.
  • You cannot click sites being monitored from Map Dashboard View. This feature was previously possible in the older version.
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Support Rating
Discontinued Products
No answers on this topic
Progress Software Corporation
We have never had an issue with support. It has always been quick and understandable
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Alternatives Considered
Discontinued Products
Again, the main piece was config backups. That is a real big deal, when you are dealing with a lot of customers that don't have a change management process. So changes can be done to a networking device and we need to be able to review what it was one day and what it changed to the next. This happens a lot with internal IT departments, that break something and you support them as an MSP.
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Progress Software Corporation
Progress WhatsUp Gold (formerly Ipswitch WhatsUp Gold) is more network focused than some of the other products we looked at, which had basic capabilities but were not as strong on the reporting or programmatic resolution of issues. Progress WhatsUp Gold (formerly Ipswitch WhatsUp Gold) is cost effective compared to some of the other upmarket solutions.
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Return on Investment
Discontinued Products
No answers on this topic
Progress Software Corporation
  • Alerts IT team members when things go down after regular business hours. IT team is able to fix the issue before users arrive the next day.
  • Saves on system downtime and lost productivity
  • Remote monitoring means less staff hours spent checking for potential problems.
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ScreenShots

Progress WhatsUp Gold Screenshots

Screenshot of WhatsUp Gold Alert CenterScreenshot of WhatsUp Gold Cloud InfrastructureScreenshot of WhatsUp Gold Configuration ManagementScreenshot of WhatsUp Gold Custom MapScreenshot of WhatsUp Gold DashboardScreenshot of WhatsUp Gold Device Properties