PaperCut vs. Sfax

PaperCut has replaced our pharos system which was a huge project. PaperCut manages all of our printers extremely well and does have lots of options for setting them up the way you want to.

Incentivized

Sfax is great for sending and receiving a high volume of faxes encrypted/HIPAA compliant documents. Sfax makes tracking the status of faxes easy and quick. Sfax may not be the most efficient or effective system for low volume faxing.

Incentivized

• Schedule print jobs.
• Environmentally friendly.
• History recall.

Incentivized

• Fax submission tracking.
• Fax failure notification.

Incentivized

• Integration with Google Cloud Print never really worked for us.
• Sometimes the job log reports are hard to follow.
• The PaperCut application sometimes requires a machine reboot when connection to the print server is lost.

Incentivized

• Functionality can sometimes be difficult.
• No driver compatibility with MAC operating system.

Incentivized

The user community for PaperCut is smaller than other products we use in HR, IT, marketing and project management. We had an account manager assigned to us. Whenever we had any issues we would email him. The account manager was acting as an interface with the developers and other teams. The response times were reasonable.

Incentivized

Sfax customer service is good, but can be a little slow to provide updates and solutions.

Incentivized

Print Audit is a similar set-up that boasts about server-based architecture and how they are using a reputable and current business model (you can google the articles to see the propaganda), but ultimately it falls short when compared to PaperCut. PaperCut is just easier to use once everything has been installed. You don't even think about it anymore and it becomes part of your entire computer, which is exactly what I want when printing. This is something that is a no-brainer and doesn't get in my way. Print Audit got in my way and wasn't worth the hassle.

Incentivized

Sfax fits better with our company's needs and HIPAA compliance needs.

Incentivized

• Cost effective
• Better managing of costs to print.

Incentivized

• Sfax can be costly with high volume.
• The success rate of faxes is significantly higher than any other system we have used, which reduces the need to refaxing files.

Incentivized