PaperCut: Doesn't Hurt As Bad As You Think
March 03, 2020

PaperCut: Doesn't Hurt As Bad As You Think

Brandon Burch | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with PaperCut

Originally we began to use PaperCut for centralized and confidential printing. Upon implementation we were looking to move towards a more centralized printing model. With large buildings and many staff members, we needed something reliable and easy for users to make the migration as seamless as possible. Our other requirement was confidential/secure printing for our employees that need copies of documents containing personal/confidential information. Both of these use cases were (and continue to be) super easy and reliable. After we used PaperCut for a while we began to look at reporting and scripting to cut printing costs across the board. We implemented the PaperCut desktop application and pushed it out to every user. Each user is now able to see the total cost of what they have printed and the job details thereof. We then targeted certain printers throughout the organization for specific scripts. For example: an overused color printer now displayed a message describing how printing in B&W saves money overall. The user may continue printing in color or they may choose to print in B&W. All of these implementations have been fantastic.

Pros

  • Centralized printing via virtual hold / release queues.
  • Confidential and secure printing via card authentication.
  • Scan to folder/email integration with Active Directory.
  • Printer specific scripting actions give you a ton of options. The canned scripts are super helpful as they are prebuilt and need very little modification.
  • Overall printing reports are very informative.
  • Mobility Print gives you a great solution for printing from Chromebook devices.

Cons

  • Integration with Google Cloud Print never really worked for us.
  • Sometimes the job log reports are hard to follow.
  • The PaperCut application sometimes requires a machine reboot when connection to the print server is lost.
  • The biggest ROI impact would be that we are saving money every year by printing less and less.
  • As part of moving towards this centralized model, we no longer purchase new printers.
  • The only negative was the initial push back from users that have been printing to local printers for years and years. This is something that will obviously go away over time.
I have not evaluated any other print management utilities that were not simply built in to the Server OS.
We use a local company to support our PaperCut implementation. They have been fantastic with any request we've had over the years. For the most part the issues we have had were simple enough and were often solved by a driver or application update. PaperCut has been nothing less than reliable.

Do you think PaperCut delivers good value for the price?

Yes

Are you happy with PaperCut's feature set?

Yes

Did PaperCut live up to sales and marketing promises?

Yes

Did implementation of PaperCut go as expected?

Yes

Would you buy PaperCut again?

Yes

PaperCut is a great overall printing solution. Its features are great for any organization trying to move to a paperless or more efficient model. Our users have never really had a problem with figuring out the interface on the copiers or the PaperCut application. The only scenario where this would not be well suited would be a small office environment. It would be overkill.

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