parcelLab vs. Zendesk Suite
parcelLab vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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parcelLab | N/A | parcelLab is a global software that helps businesses improve the experience after customers make a purchase. parcelLab helps brands to turn ordinary post-purchase steps into special experiences for their customers, making them happier. parcelLab states brands like IKEA, H&M, and Yeti currently use their services. The company works in 175 countries and tracks deliveries from over 350 delivery services around the world. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
parcelLab | Zendesk Suite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Optional | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
parcelLab | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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parcelLab | Zendesk Suite | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
parcelLab | Zendesk Suite | |
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Likelihood to Recommend | 9.0 (1 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
parcelLab | Zendesk Suite | |
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Likelihood to Recommend | parcelLab | Zendesk |
Pros | parcelLab | Zendesk |
Cons | parcelLab | Zendesk |
Likelihood to Renew | parcelLab No answers on this topic | Zendesk |
Usability | parcelLab No answers on this topic | Zendesk |
Reliability and Availability | parcelLab No answers on this topic | Zendesk |
Performance | parcelLab No answers on this topic | Zendesk |
Support Rating | parcelLab No answers on this topic | Zendesk |
Online Training | parcelLab No answers on this topic | Zendesk |
Implementation Rating | parcelLab No answers on this topic | Zendesk |
Alternatives Considered | parcelLab | Zendesk |
Return on Investment | parcelLab | Zendesk |
ScreenShots | parcelLab Screenshots | Zendesk Suite Screenshots |