Patriot Payroll vs. Proliant

Patriot is well suited for an office with a small staff without complicated tax issues to manage. My office had 2 employees: one full-time and one part-time. There were no 1099's issued, and no special tax exemptions or other special tax situations for employees. The owner was a sole proprietor, so she was not paid as an employee through Patriot. It was easy to quickly run simple payroll tasks on a bi-weekly basis in my situation. However, I believe a more complex situation with more employees would still be suitable for this software if there was an employee dedicated to performing payroll and human resources tasks. Information must be manually entered each payroll period and submitted before 8pm to process at the scheduled pay date, so if there was not a dedicated employee for the task, it would be easy to end up paying employees a business-day late. I know that Patriot offers add-on services for human resource tasks, such as time sheets and tools to manage sick days, benefits, and record employee attendance. I did not require these extra services, but I like that Patriot offers services a la carte so that there is no need to pay for tools you do not need

Incentivized

I recommend Proliant based on the customizable aspects and customer service of the team. Their teams are incredibly easy to work with and the system is on par with even the most expensive payroll and HRIS systems on the market. I highly recommend Proliant for fellow restaurant industry colleagues for ease of use and price point.

• Patriot's software is very easy to use for running payroll. It takes about 30 seconds to do.
• The payroll reports are abundant, easy to find and print, and make my accounting very easy.
• Having a full service payroll provider as easy to use as Patriot leaves me with more availability to focus on treating patients and running other aspects of my business.

Incentivized

• Some of the help for the training modules, [...] has been fantastic
• [...] has also been really helpful
• Adding a new employee to the system has been relatively easy and simple to do

Incentivized

• The third party direct deposit processor Patriot previously used was not particularly easy to work with...but Patriot just brought all direct deposit processing in house.
• Clergy housing allowance has to be manually entered each payday. They tell me they're close to adding the capability of making it (and other similar pay types) as a recurring item.
• The setup process is geared toward novice users who need to be hand-held through the process. That's great for those who need it but a more streamlined, no-frills process payroll pros would be welcome.

Incentivized

• I cannot get RPO to be changed to how it needs to be for our business needs (when T&L employees move to salaried, for example). I have had several meetings regarding this and it still is not fixed -- more than a year later
• Slow response from employee.helpdesk@proliant.com often leads me to send messages to payroll administrator for response
• I believe we are paying for some added services; I do not know what these services are and I've asked on several occasions to have someone contact me about this.

Incentivized

It works well because it is cheap for us.

Incentivized

I think it is great once things are setup as for general user looking to look for simple things like a copy of a paystub or a current pay rate for an employee. However, to find specialized things like a state withholding number or payroll integration settings those do require a bit more digging to find or possibly a call to customer service for help.

Incentivized

Proliant is pretty easy to maneuver and get used to. There are some things than can be tedious but nothing too difficult where you have to spend hours to get it to work. The payroll processing is pretty straightforward and that's the core reason why we use their software.

Incentivized

Generally speaking it is pretty good that when I need to call somebody up for a payroll question I can generally within five minutes get somebody on the phone and they can help me resolve the problem or specify where specifically I need to go or contact to find my answers. However, that being said, for my specific situation as a partner my assigned contact has not always been very responsive.

Incentivized

Cost is the major factor here, but the ease of use (and design of the interface) is a big advantage for Patriot PAY. Items are (ironically) more "intuitive" to find and manage in Patriot PAY than Intuit.

Patriot PAY is closer to ADP/Gusto/Paychex in how it looks and feels and operates in a full-service capacity, but it is much more affordable.

Incentivized

The system as a whole is very similar in a lot of ways to what we demoed with Paycom and what we used with ADP. I would say that payroll is significantly simpler with Proliant than it was with ADP. Having a designated account manager and point of contact was a main selling point for us with choosing Proliant over our other options and while that has proved to be an asset, we do wish there was a general customer support line for quick questions like we had with ADP.

Incentivized

• Patriot allows the entire team to be on the same page when it comes to a campaign or donor. All of the information is in one place to see how much a donor gave or communication with that donor by a specific team member.
• It provides comparative historic data and donor analysis. The organization of donations by appeal allows teams to know which campaigns were successful in previous years.

Incentivized

• The payroll clerk is able to pre-process payruns so that she doesn't need a backup on days she is out of the office
• Have eliminated an internal need for someone to handle payroll tax and compliance filings
• EDI feeds with benefits providers have elminated the need to manually update benefits providers with each employee change