Paycom is an automated HCM platform, built on a single database that eliminates redundant data entry through automation. A payroll and HR software solution, Paycom is used by organizations of all sizes to access employee data without navigating multiple systems.
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WEX Benefits
Score 2.8 out of 10
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WEX Benefits is a suite of benefits administration solutions, positioned to help employers provide healthcare benefit management for their employees.
It's definitely well-suited and super friendly. Easy to adapt to if I haven't used the product before, but I use similar products. I can adjust without having any training. So it is very interesting. It provides the information that I need without being lost so far.
It is well suited to help us see exactly which employee and which company the employee is with and how much they employee spent. I really like the reports that it generates and the detail it gives. However I would like to see more details. It would be nice to see the exact date the funds were withdrawn and where the funds were spent. I think this could help us determine that the employee is spending the funds at correct locations and help us when we do our reconciliations of these accounts.
I know it's going to sound generic, but everything. I like the way that you guys own every product because it's very seamless. Everything kind of leads into the other sections. You don't have to go to different places to get different items done. I love how when you do a PAF, you can open up a requisition and you can move people and change their pay and that kind of stuff. I also like that you can have discussions with employees and like I told you, it's very good for us because they can't get on their email all the time, but I can have daily discussions with them if I need something in a hurry. So those kinds of features are what I think you guys do phenomenally, especially for an organization like ours.
In my experience, frequent denial of coverage to be later reversed
In my experience, poor complain processing rules
need PAPER checks to be sent if you need to reimburse them. PAPER! They don't accept credit cards. A credit card processing company that doesn't accept credit cards.
So we are continuously working with Paycom. Some of the things that we were promised when we were implementing have taken quite a bit of time to get through. Some of the things that ADP could do, Paycom is not able to do. And one thing that ADP did well versus Paycom is their reporting. Being able to select different items you want to see on a report just by going into someone's profile. So, like their name and their department with ADP, you could click on those things, and it would generate a report with an employee group with those things. With Paycom, it is a little more difficult to do that because you have to know what that group is called. So it is sometimes a little more challenging if you don't do it day to day.
we are having no problems with how the system works and our support system at paycom is the best - we are learning more and using the system in more ways all the time the only thing that could be better is pricing on some things
very intuitive and with the use of AI even more easy to navigate. We have employees who are not tech savvy and the fact that they are able to easily use the program goes to show how user friendly it is. Managers also are able to navigate through the system with ease. It's great from both the employee and manager level.
In 6 years, we've never had a bad experience with client support. We implemented during COVID, and I was the only person in HR at the time. I was also having to homeschool our children, which meant bizarre work hours and limited time to focus on platform build at times. There were nights that I was literally on calls at 11 pm and the implementation team was unbelievably supportive. Recently, a Position Seat specialist came on site to help us set up for our 5 client codes - the experience was transformative for how we use the platform and an absolute game changer. I trust Paycom because I trust our representatives. They truly are strategic partners for us, and work to ensure we're maximizing the platform and that our needs are being met
It was good, but hard to know what questions you need to ask until you actually get in there and start working with a live product. But Paycom is also very helpful every time I call and can't figure something out. Nathan has been very friendly and helpful no matter what I call him about. He is always eager to help out.
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
We really only had Paychecks and that was our biggest problem is that with several different companies, it was very hard If you had a salary employee and didn't terminate them in the prior company, they get paid twice, so this has really been definitely a big help for us.
We formerly used TASC and it was a nightmare. We were not at all confident in their administration or compliance of FSAs, HSAs, or COBRA. When we were looking for a new third party administrator to replace TASC, we were immediately drawn to WEX Health. They offered an easy-to-use website, and it was clear that they were serious about compliance and proper administration of benefits.
For Positive Impact, I would say it's allowed me to learn a breadth of new technologies. I think Paycom is keeping up with what's going on right now. And so being able to, with all the rollouts they just did and being able to get accustomed to that, helps me and my career so that I'm able to, if I move into a different organization that doesn't use Paycom, translate those experiences over.
