Poor Service/Poor Results
September 05, 2023
Poor Service/Poor Results
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with WEX Benefits
They are supposed to handle our FSA benefits processing. However, in my opinion, they do so poorly. I find their processes are cumbersome. In my opinion, they have a poor interpretation of IRS regulations. In my experience, they FREQUENTLY deny claims on the thinnest of reasons and end up reversing their denials after large amounts of effort and evidence is provided. Would not recommend. Find another provider.
- In my opinion, poor application of IRS rules
- In my experience, frequent denial of coverage to be later reversed
- In my experience, poor complain processing rules
- need PAPER checks to be sent if you need to reimburse them. PAPER! They don't accept credit cards. A credit card processing company that doesn't accept credit cards.
- support
- policies
- claim approval
- complaint processing
- clear escalation paths
- be respectful to your customers
- FSA/HSA processing
- poor service is making our employees unhappy
Do you think WEX Benefits delivers good value for the price?
No
Are you happy with WEX Benefits's feature set?
No
Did WEX Benefits live up to sales and marketing promises?
No
Did implementation of WEX Benefits go as expected?
No
Would you buy WEX Benefits again?
No
WEX Benefits Support
| Pros | Cons |
|---|---|
Knowledgeable team Kept well informed Quick Initial Response | Slow Resolution Poor followup Problems left unsolved Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care |