Pega Customer Service vs. Pypestream

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pega Customer Service
Score 8.0 out of 10
N/A
Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition.N/A
Pypestream
Score 7.0 out of 10
N/A
Founded in 2015, Pypestream created the Customer Engagement Center (CEC), a conversational AI solution where the core product, the Customer Engagement Center (CEC), is an all-in-one, cloud-based suite of 12 components designed to transform any business into a fully automated digital brand. With headquarters in New York, Pypestream has a customer base that includes Shell, Chase, Procter & Gamble, Google, Sling, and HBO Max. Pypestream provides customer engagement in several key industries,…N/A
Pricing
Pega Customer ServicePypestream
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Pega Customer ServicePypestream
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Pega Customer ServicePypestream
Best Alternatives
Pega Customer ServicePypestream
Small Businesses
Simplify360
Simplify360
Score 7.8 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
Dialpad Support
Dialpad Support
Score 9.1 out of 10
Dialpad Support
Dialpad Support
Score 9.1 out of 10
Enterprises
Verint Community
Verint Community
Score 9.9 out of 10
Verint Community
Verint Community
Score 9.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Pega Customer ServicePypestream
Likelihood to Recommend
7.6
(2 ratings)
7.0
(1 ratings)
User Testimonials
Pega Customer ServicePypestream
Likelihood to Recommend
Pegasystems
Pega is a very nice tool for when we need to deal with data coming from different sources that need to be connected and used collectively. Additionally, having an easy-to-use interface makes it ideal for building decision flow in a simple manner that can still take advance decisions for 1:1 communication.
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Pypestream
Pypestream is suited for standard chatbot and conversational flows versus more multi-departmental scenarios. They do very well with guided flow bot services which are great for agent bots within a contact center, but less so for those implementations that have a large document management implementation for FAQs. They do well with service integrations; however, at times troubleshooting edge cases that are impacting performance and adoption can take a while to remedy. I want to believe that better monitoring tools on the platform side would alleviate this for them.
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Pros
Pegasystems
  • Easy to contact
  • Responds very quickly
  • Provides accurate information
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Pypestream
  • Native live agent platform
  • Managed services for service creation and maintenance
  • Custom analytics
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Cons
Pegasystems
  • Performance, as some of the tasks run in batch.
  • Extensibility could take time for complex functionalities.
  • At least the cloud version should be more powerful in terms of processing.
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Pypestream
  • Generative AI - Large Language Model Support
  • Standardized Reporting
  • Custom UI Support
  • Developer Tools
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Alternatives Considered
Pegasystems
We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job
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Pypestream
In comparison to Microsoft Bot Framework or now Azure AI service structure, where Pypestream is better suited is in those organizations who want to truly have a partner in development. Pypestream allows the flexibility for your Dev teams to do it themselves, or to be in a managed service where you provide requirements and information and they build and allow you to test and give approvals. They are more willing to work directly with you versus a Microsoft where you will eventually get pushed off to a 3rd party partner to help with advanced implementations.
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Return on Investment
Pegasystems
  • Reduced the manual effort due to introducing automation
  • Increased customer satisfaction
  • Enhanced personalization
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Pypestream
  • Enabled the contact center business lane to grow a chat agent support channel that has a 2 to 1 (customer to agent) support ratio
  • Provides an alternate channel for training, marketing information, and data services which help grow our business and support different value streams
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ScreenShots

Pega Customer Service Screenshots

Screenshot of Next Best Action IntelligenceScreenshot of Optimize the Customer JourneyScreenshot of Paid Media ManagerScreenshot of Test, Learn & Act in Real-TimeScreenshot of Predictive IntelligenceScreenshot of Visualization & Simulation