TrustRadius

Pega Customer Service vs. REVE Chat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pega Customer Service
Score 7.9 out of 10
N/A
Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition.N/A
REVE Chat
Score 10.0 out of 10
N/A
REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform. REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto…
$12
per license per month
Pricing
Pega Customer ServiceREVE Chat
Editions & Modules
No answers on this topic
Standard
$12
per license per month
Advanced
$20
per license per month
Offerings
Pricing Offerings
Pega Customer ServiceREVE Chat
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$12 per license per month
Additional Details——
More Pricing Information
Community Pulse
Pega Customer ServiceREVE Chat
Top Pros
Top Cons
Best Alternatives
Pega Customer ServiceREVE Chat
Small Businesses
Simplify360
Simplify360
Score 7.8 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Conversica
Conversica
Score 9.5 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Pega Customer ServiceREVE Chat
Likelihood to Recommend
7.7
(2 ratings)
10.0
(1 ratings)
User Testimonials
Pega Customer ServiceREVE Chat
Likelihood to Recommend
Pegasystems
Pega is a very nice tool for when we need to deal with data coming from different sources that need to be connected and used collectively. Additionally, having an easy-to-use interface makes it ideal for building decision flow in a simple manner that can still take advance decisions for 1:1 communication.
Verified User
Anonymous
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REVE Systems
The REVE Chat always help me in taking care of the report and analytics. The report of visitor analytics can be viewed on hourly, daily, weekly, monthly and yearly format. This makes my work easy at my office. In the chat history option I was able to download the conversation of my clients which helped me maintaining the archive section.
Verified User
Anonymous
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Pros
Pegasystems
  • Easy to contact
  • Responds very quickly
  • Provides accurate information
Sanjay Meesala | TrustRadius Reviewer
Sanjay Meesala
Senior Software Engineer
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REVE Systems
  • FAQ Builder is the best feature. It helped me in replying to common customer queries.
  • If the bot is not able to solve the customer's problem then it can be switched to live chat support. It makes my work easy.
  • Support of omni channel is the best. I am able to dandle different social media accounts at one platform.
Verified User
Anonymous
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Cons
Pegasystems
  • Performance, as some of the tasks run in batch.
  • Extensibility could take time for complex functionalities.
  • At least the cloud version should be more powerful in terms of processing.
Verified User
Anonymous
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REVE Systems
  • There's nothing that can be improved in my opinion.
  • Every feature works well in REVE Chat and works without any difficulty.
  • It's user interface is easy to use.
Verified User
Anonymous
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Alternatives Considered
Pegasystems
We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job
Sanjay Meesala | TrustRadius Reviewer
Sanjay Meesala
Senior Software Engineer
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REVE Systems
One of the main reason for switch to REVE Chat was the user friendly interface. It is very easy to use and understand. REVE Chat is all-in-one platform for live chat Support. Better customisable option was one of the reason for switch. Omni channel is the best. I am about to operate WhatsApp, Messenger chats through REVE Chat platform.
Verified User
Anonymous
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Return on Investment
Pegasystems
  • Reduced the manual effort due to introducing automation
  • Increased customer satisfaction
  • Enhanced personalization
Verified User
Anonymous
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REVE Systems
  • My productivity at my office has increased after using REVE chat.
  • My overall experience with REVE Chat is positive.
  • REVE Chat's chatbot is the best feature. Chatbot has helped with reducing man power at office. Chatbot does all the work.
Verified User
Anonymous
Read full review
ScreenShots

Pega Customer Service Screenshots

Screenshot of Next Best Action IntelligenceScreenshot of Optimize the Customer JourneyScreenshot of Paid Media ManagerScreenshot of Test, Learn & Act in Real-TimeScreenshot of Predictive IntelligenceScreenshot of Visualization & Simulation

REVE Chat Screenshots

Screenshot of Screenshot of Screenshot of REVE Chat DashboardScreenshot of Live Chat WindowScreenshot of Visitor AnalyticsScreenshot of Live Chat Window Customization