Pega Platform vs. ServiceNow Customer Service Management
Pega Platform vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Pega Platform | N/A | Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems. | $35 per month per user* (or $0.45 per case**) | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
Pega Platform | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | *500 named user minimum. Additional users available in blocks of 100. Billed annually. Based on a 3-year term. **350,000 cases / year minimum. Additional cases available in blocks of 150,000. | — | ||||||||||||||
More Pricing Information |
Pega Platform | ServiceNow Customer Service Management | |
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Top Cons |
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Reporting & Analytics |
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Process Engine |
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Collaboration |
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Content Management Capabilties |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Pega Platform | ServiceNow Customer Service Management | |
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Small Businesses | Square 9 Softworks Score 9.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Square 9 Softworks Score 9.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | IBM Cloud Pak for Business Automation Score 9.1 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Pega Platform | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 4.4 (72 ratings) | 7.4 (6 ratings) |
Likelihood to Renew | 10.0 (7 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | 10.0 (1 ratings) |
Support Rating | 10.0 (7 ratings) | 9.0 (1 ratings) |
Online Training | 8.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Pega Platform | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Pegasystems | ServiceNow |
Pros | Pegasystems | ServiceNow |
Cons | Pegasystems | ServiceNow |
Likelihood to Renew | Pegasystems | ServiceNow No answers on this topic |
Usability | Pegasystems | ServiceNow |
Support Rating | Pegasystems | ServiceNow |
Online Training | Pegasystems | ServiceNow No answers on this topic |
Implementation Rating | Pegasystems | ServiceNow No answers on this topic |
Alternatives Considered | Pegasystems | ServiceNow |
Return on Investment | Pegasystems | ServiceNow |
ScreenShots |