Likelihood to Recommend I think the software is well suited for targeted feedback for large organizations. I think product marketing teams could use the software as well. I think it competes directly and does a better job than
SurveyMonkey . The platform feels more mature. I think this would work very well for politicians to be able to use to invite constituents to provide feedback on local, state, and national govt.
Read full review One of the most significant benefits of using Sogolytics is its robust reporting capabilities. The platform allows us to generate comprehensive reports with clear visualizations, making communicating our results to funders easy. This has greatly enhanced our transparency and accountability, demonstrating the effectiveness and impact of our programs.As a nonprofit organization, we are incredibly grateful for Sogolytics' support to organizations like ours. The platform's accessibility and user-friendly interface have made it an indispensable tool in our efforts to provide quality programs to schools and students in need.
Read full review Pros I really like the customizability of the platform. As a user it is easy to navigate and provides ample opportunity to write in reviews. The ability to save information on the platform is great. So users can stop and start a review at their leisure I really like the ability to email to remind users to finish a survey. This keeps users engaged and reminds them to finish. Read full review Easy to use - easy to create surveys, send to participants and review the results The library of ready to use templates is so helpful! The large variety of question types helps to keep the survey interesting for the participant. The "smart" question logic is amazing. I love having a follow up question appear depending on how the participant answers a previous question. Read full review Cons Offering suggestions on how best to provide feedback in comment boxes. Perhaps forcing the creators of the surveys to list examples to help reviewers I think having emojies would help as well instead of the standard language. Perhaps adding a mobile platform for customers to send out to their workforce Read full review Providing users the ability to follow along a specific question example (eg. placeholder text in questions that users can see what the answer might look like) Better media management and implementation (eg. placing images/videos/gifs/etc. as standalone assets in the survey) Making the images added into a survey responsive to the screen they are being viewed on (eg. any images added to a survey do not adjust to the size of the screen, consequently showing up very small on mobile/tablet view) Exporting the survey to Word looks horrible - we'd love if the survey could be exported the way it looks when live into a similar-looking Word document or template Read full review Likelihood to Renew Will definitely use the software again as soon as we need another survey to be conducted.
Read full review Usability Everything on the platform is laid out logically and in a manner that even our less technical administrators can go onto the system and create/manage any surveys or feedback questionnaires. The options for distribution of these surveys are also simple and straight forward with all available choices showing. Our users don't need to know the ins and outs of the system to be able to use it.
Read full review Support Rating I had an issue whereby I used a free trial that ended, locking me out of my account. I contacted their customer service to help with this issue, which they resolved in under half an hour. I was extremely impressed with their speed and quality of service, which led me to filling out this review!
Read full review Alternatives Considered I like Perceptyx because it feels like a more mature platform. This is what the executive team at my company has used to survey. The ability to integrate into email platforms to send out to the whole organization is valuable, and the ability to save answers gives employees time to think and carefully provide the best answers to the survey questions
Read full review I evaluated several different products, including
SurveyMonkey . SoGoSurvey appeared to have the most features at the best value. Unfortunately, the "free" service didn't satisfy our needs and we had to upgrade during the first survey. I found
SurveyMonkey and SoGoSurvey to be very comparable.
Read full review Return on Investment The company continues to use it. It has led to employees being able to get there voices heard It has improved communication from leaders to the workforce. Read full review Cost. The software is very reasonably priced when judged against its functionality. The cost and risk of deploying paper surveys, coupled with the additional time it would take to input the data before analysis, means we have a lot less to worry about, have saved time and money. Data and reputation. Security of data is important to us. Using this software has enhanced our credibility with clients. We're serious about data security and this software shows that we are. Ethics and reputation. We are also serious about achieving the highest ethical standards in research, and nothing in this software impedes our ability to meet these standards. Speed. The online training, all of which has been 1-2-1, helped me get to grips with the software and deploy it quickly. The quality of training is very high indeed. Read full review ScreenShots