Hands Down the Best Survey Platform! Couldn't be Happier!
Updated November 27, 2020

Hands Down the Best Survey Platform! Couldn't be Happier!

Garen Lafser | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SoGoSurvey

We used SoGoSurvey to conduct a recent market survey on the effects of COVID-19 on the commercial real estate market in St. Louis, Missouri. I looked at several other survey options out there, but the ease of use and the ability to instantly print out reports in Excel or PowerPoint made SoGoSurvey an easy decision. I have no experience conducting surveys, but SoGoSurvey's platform was super user friendly and I was able to put together a survey with conditional logic within only a half-hour or so of playing around with it. It was also great that I could brand the survey—this helped keep our professional image and was great for marketing. It was very simple to share the survey and distribute it to all social media platforms. We created a custom link to share with our contacts. We immediately started getting results. Overall, the survey was a huge success and this is totally due to SoGoSurvey. As soon as we need to conduct another survey, we will be back using their platform. I can't recommend it enough!
  • Simple to use
  • Awesome reports
  • Ability to use your own branding
  • Support was great
  • Slightly expensive if you only need it for one month.
  • Helped us expose our company to a lot of people.
  • Gave us the ability to get helpful data.
SoGoSurvey was more flexible in my opinion compared to the other survey company's I looked at. It had a monthly price option that allowed for the type of logic we needed in our questions. It had great reports, a simple user interface, and tons of helpful tools and question types. I did not use the other platforms personally but would see no reason to not use SoGoSurvey again. Sales and Support were very helpful as well!

Do you think SoGoSurvey delivers good value for the price?

Yes

Are you happy with SoGoSurvey's feature set?

Yes

Did SoGoSurvey live up to sales and marketing promises?

Yes

Did implementation of SoGoSurvey go as expected?

Yes

Would you buy SoGoSurvey again?

Yes

  • Customer Surveys
  • Research Studies
I had never conducted a survey before but SoGo Survey was so easy to use and figure out that I was able to put together a relatively complex survey in no time at all. The user interface is great and the guides explain everything. We conducted a survey specific to the commercial real estate industry, but I would recommend this for anyone and any field.
I only contacted support before making my purchase to ask some questions about the subscription. They responded very quickly and answered all my questions. We only used the software for a month since we only needed it for one survey. I found all the support info and guides on the software to be more than adequate. I have not doubt that support is excellent based on my limited interactions.
We only used SoGoSurvey for a market survey for the commercial real estate market in St. Louis, Missouri. For this use, it was perfect. I can imagine it working for a variety of uses as well. The platform makes it super easy to customize your survey and has a great selection of different question types.

Using SoGoSurvey

1 - I used the software myself. I am the president and broker of our commercial real estate firm in St. Louis. We used the software to collect market info from customers and market participants in the area.
  • Market data collection
  • Customer satisfaction
  • Market sentiment
  • We used it to collect market feedback on the commercial real estate market when Covid-19 hit
  • Market data collection
  • Market sentiment
  • Customer experience
Will definitely use the software again as soon as we need another survey to be conducted.

SoGoSurvey Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We did not really need to contact support because the guides on how to use the software were so good! I did briefly contact them prior to ordering and they were very responsive!

Using SoGoSurvey

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Sending survey out to many contacts
  • Great report features
  • Easy to put survey together
  • We honestly didn’t have any issues!