What users are saying about
7 Ratings
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Score 7.7 out of 100
520 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Phocas Business Intelligence

If you would like your data in one place with easy access, this is the software for you. You can have data from multiple systems and bring it into one view so that you have a quick and easily visible dashboard for the data you wish to see.
Anonymous | TrustRadius Reviewer

SAP Crystal

Generation of templated reports is the strong suit of SAP Crystal. Allows users to change formats in templates bases on requirement with minimal effort.Automated report delivery requires the user to be aware of sql which cannot be expected from all users.Should support more document export formats and improve the UI for SAP B1 Users
Issac Paul | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Phocas Business Intelligence
9.3
SAP Crystal
8.4
Customizable dashboards
Phocas Business Intelligence
9.3
SAP Crystal
8.3
Report Formatting Templates
Phocas Business Intelligence
9.3
SAP Crystal
8.5
Pixel Perfect reports
Phocas Business Intelligence
SAP Crystal
8.4

Ad-hoc Reporting

Phocas Business Intelligence
9.4
SAP Crystal
8.3
Drill-down analysis
Phocas Business Intelligence
10.0
SAP Crystal
8.0
Formatting capabilities
Phocas Business Intelligence
8.7
SAP Crystal
8.5
Report sharing and collaboration
Phocas Business Intelligence
9.7
SAP Crystal
8.8
Integration with R or other statistical packages
Phocas Business Intelligence
SAP Crystal
8.0

Report Output and Scheduling

Phocas Business Intelligence
9.1
SAP Crystal
8.7
Publish to PDF
Phocas Business Intelligence
10.0
SAP Crystal
9.1
Report Versioning
Phocas Business Intelligence
8.0
SAP Crystal
8.4
Report Delivery Scheduling
Phocas Business Intelligence
9.3
SAP Crystal
8.8
Publish to Web
Phocas Business Intelligence
SAP Crystal
8.5
Delivery to Remote Servers
Phocas Business Intelligence
SAP Crystal
8.7

Data Discovery and Visualization

Phocas Business Intelligence
8.3
SAP Crystal
7.7
Pre-built visualization formats (heatmaps, scatter plots etc.)
Phocas Business Intelligence
8.0
SAP Crystal
7.6
Location Analytics / Geographic Visualization
Phocas Business Intelligence
9.0
SAP Crystal
7.8
Predictive Analytics
Phocas Business Intelligence
8.0
SAP Crystal
7.8

Access Control and Security

Phocas Business Intelligence
9.0
SAP Crystal
8.5
Multi-User Support (named login)
Phocas Business Intelligence
9.0
SAP Crystal
8.2
Role-Based Security Model
Phocas Business Intelligence
9.0
SAP Crystal
8.3
Multiple Access Permission Levels (Create, Read, Delete)
Phocas Business Intelligence
9.0
SAP Crystal
8.5
Single Sign-On (SSO)
Phocas Business Intelligence
SAP Crystal
8.8

Mobile Capabilities

Phocas Business Intelligence
9.5
SAP Crystal
7.9
Responsive Design for Web Access
Phocas Business Intelligence
9.0
SAP Crystal
8.3
Dashboard / Report / Visualization Interactivity on Mobile
Phocas Business Intelligence
10.0
SAP Crystal
8.2
Dedicated iOS Application
Phocas Business Intelligence
SAP Crystal
7.5
Dedicated Android Application
Phocas Business Intelligence
SAP Crystal
7.8

Application Program Interfaces (APIs) / Embedding

Phocas Business Intelligence
SAP Crystal
7.5
REST API
Phocas Business Intelligence
SAP Crystal
7.4
Javascript API
Phocas Business Intelligence
SAP Crystal
7.8
iFrames
Phocas Business Intelligence
SAP Crystal
7.1
Java API
Phocas Business Intelligence
SAP Crystal
8.1
Themeable User Interface (UI)
Phocas Business Intelligence
SAP Crystal
7.6
Customizable Platform (Open Source)
Phocas Business Intelligence
SAP Crystal
7.2

Pros

Phocas Business Intelligence

  • Custom reports are simple to create.
  • The ability to manage users and their dashboards is solid.
  • Easy to navigate web interface makes the software accessible from anywhere.
Kenny McGarrity | TrustRadius Reviewer

SAP Crystal

  • Crystal Reports allows us to create a consistent template for all of our reports.
  • Crystal Reports and Server allows us to house a repository for all of our reports to make them easy to find and update when necessary.
  • Crystal Reports can connect to a wide variety of data sources.
  • Crystal Reports can be a little daunting when first implementing. There are a lot of nuances in learning how to truly master this software and it can be frustrating at times.
Anonymous | TrustRadius Reviewer

Cons

Phocas Business Intelligence

  • Phocas needs to make it easier to connect to different types of databases.
  • The data in Phocas needs to be updated faster in some cases.
  • It needs to provide functions to create better charts and graphs.
Anonymous | TrustRadius Reviewer

SAP Crystal

  • The export of reports to Excel is very cumbersome and the results are difficult to format.
  • The design of reports and the graphical features (e.g. charts) feel quite rigid.
  • The learning curve for a non-programmer is incredibly steep, making Crystal a specialty tool.
Frank Hunt | TrustRadius Reviewer

Likelihood to Renew

Phocas Business Intelligence

No score
No answers yet
No answers on this topic

SAP Crystal

SAP Crystal 10.0
Based on 19 answers
We have been using this product for so many years and it has truly become a cornerstone to our business processes when it comes to developing and distributing information via reports. We currently have over 500 reports developed to date over about 30 systems and that will continue to grow as user needs change.
Anonymous | TrustRadius Reviewer

Usability

Phocas Business Intelligence

Phocas Business Intelligence 9.0
Based on 1 answer
It is a very user-friendly product and is easy to understand. You can get your data from just a quick click and the dashboard loads. You can take the data and drill down easy to find what you are looking for.
Anonymous | TrustRadius Reviewer

SAP Crystal

SAP Crystal 9.0
Based on 29 answers
The interface of SAP Crystal will be very familiar to most users as it follows the same text-based WYSIWYG interface as many other commonplace software. The build-in plugins, adapters and middleware to common data sources makes it rather easy to pull data for visualization and reporting. However, when dealing with less structured data, some more work needs to be done
Anonymous | TrustRadius Reviewer

Support Rating

Phocas Business Intelligence

Phocas Business Intelligence 9.0
Based on 1 answer
Support is responsive. You log a call and they will respond quickly and resolve your issues. We have only had great experiences with the support team.
Anonymous | TrustRadius Reviewer

SAP Crystal

SAP Crystal 7.4
Based on 24 answers
The support community can be difficult to navigate. I've also run into issues with my login. The SAP system has a bizarre mechanism for validating users that requires users to have what is called an S-ID. A basic ID may not give you access to all the features in the portal. The limitation may include not being able to perform a simple task like downloading patches and updates. This isn't a big deal for single user license but for teams it can be a pain.
Nathan Patrick Taylor | TrustRadius Reviewer

In-Person Training

Phocas Business Intelligence

No score
No answers yet
No answers on this topic

SAP Crystal

SAP Crystal 10.0
Based on 1 answer
Trainer was patient and thorough in going through the basics and willing to answer questions by email after the initial training
Anonymous | TrustRadius Reviewer

Implementation Rating

Phocas Business Intelligence

No score
No answers yet
No answers on this topic

SAP Crystal

SAP Crystal 8.7
Based on 16 answers
Just like any other implementation: When designing the differing reports, get end users' input, make sure to design the reports so that they display the information that the company requires, in the best and clearest way possible.
Test, test, test, revise when needed, and, particularly, do sufficient training so users are comfortable using Crystal Reports!
John Suit | TrustRadius Reviewer

Alternatives Considered

Phocas Business Intelligence

Phocas is easy to use for end users and can be used on desktops, laptops, and phones.
Anonymous | TrustRadius Reviewer

SAP Crystal

Crystal reports is useful in case we want to import data from data base . We can write queries in it but Google Charts require to be implemented in our application using code so crystal reports is better than Google Charts.
Anonymous | TrustRadius Reviewer

Return on Investment

Phocas Business Intelligence

  • It has given our business a view on data
  • We can access it from anywhere
  • You can have multiple dashboards for different information
Anonymous | TrustRadius Reviewer

SAP Crystal

  • It is a decent buy for specific departments in terms of reporting capabilities but updates and cost (frequent) demands are higher with the benefits offered.
  • So long as the requirements are not ever changing, with scheduling functionality, it's a handsome tool.
Rohit Narang | TrustRadius Reviewer

Screenshots

Pricing Details

Phocas Business Intelligence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Phocas Business Intelligence Editions & Modules

Additional Pricing Details
Phocas has built its business model on exceeding customer expectations. We’ve operated on a subscription basis from the start and in the words of Phocas Group chairman and co-founder Paul Magee: ‘That puts the onus on us to perform’. And we like that. In fact, our whole company ecosystem is built around that ‘light bulb moment’ when customers achieve a breakthrough by seeing their business through fresh eyes.

SAP Crystal

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

SAP Crystal Editions & Modules

Edition
SAP Crystal Reports 2020 64-Bit$4951
Upgrade Version to SAP Crystal Reports 2020$2951
SAP Crystal Reports 2016 32-Bit$4951
SAP Crystal Server 2020 1 NUL$8692
SAP Crystal Server 2020 5 CAL$8,7443
  1. per single user license
  2. per user license + first year maintenance to be added
  3. 5 concurrent users + first year maintenance to be added
Additional Pricing Details
* SAP Crystal Reports 2020 Viewer allows you to view static data within a SAP Crystal Reports file. * SAP Crystal Reports 2020 - Full version allows you to create powerful, richly formatted, and dynamic reports from virtually any data source, delivered in dozens of formats, in up to 28 languages. If you already have an older version of Crystal Reports, buy a license for SAP Crystal Reports 2020 - Upgrade at a discounted, upgrade price. * SAP Crystal Server 2020, 1 NUL includes 1 license of: SAP Crystal Reports 2020 - SAP Crystal Server 2020. * As an add-on to SAP Crystal Server 2020 1 NUL, SAP Crystal Server 2020 5 CAL allows you to support a wider, intermittent audience of end users, up to five logged on at the same time.

Rating Summary

Likelihood to Recommend

Phocas Business Intelligence
8.1
SAP Crystal
8.7

Likelihood to Renew

Phocas Business Intelligence
SAP Crystal
10.0

Usability

Phocas Business Intelligence
9.0
SAP Crystal
9.0

Reliability and Availability

Phocas Business Intelligence
SAP Crystal
8.0

Performance

Phocas Business Intelligence
SAP Crystal
8.0

Support Rating

Phocas Business Intelligence
9.0
SAP Crystal
7.4

In-Person Training

Phocas Business Intelligence
SAP Crystal
10.0

Implementation Rating

Phocas Business Intelligence
SAP Crystal
8.7

Scalability

Phocas Business Intelligence
SAP Crystal
7.0

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