TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pipefy

    Score7.5 out of 10
    N/APipefy headquartered in San Francisco offers their process management and workflow software providing processes for customer success, service desk, sales operations, and other processes.

    $22

    per month

    Planisware

    Score10 out of 10
    N/APlanisware is project portfolio management software for product development and R&D. The company was founded in 1996 and is headquartered in San Francisco, with locations in Germany, France and Japan.N/A
    Pricing
    PipefyPlanisware
    Editions & Modules
    Business
    $22
    per user, per month*
    Enterprise
    $36
    per user, per month*
    Unlimited
    Custom
    Starter
    Free
    No answers on this topic
    Offerings
    Pricing Offerings
    PipefyPlanisware
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details*Discounts available for annual billing.—
    More Pricing Information
    Community Pulse
    PipefyPlanisware
    Considered Both Products
    Pipefy
    No answer on this topic
    Planisware
    No answer on this topic
    Key User Insights
    Would buy again
    80%
    Would buy again
    8 Answers
    No answers on this topic
    Delivers good value for the price
    86%
    Delivers good value for the price
    6 Answers
    No answers on this topic
    Happy with the feature set
    90%
    Happy with the feature set
    9 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    7 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    8 Answers
    No answers on this topic
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    PipefyPlanisware
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    Medium-sized Companies
    Microsoft Power Automate
    Score8.5 out of 10
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    Score5.1 out of 10
    Enterprises
    Microsoft Power Automate
    Score8.5 out of 10
    Planview PPM Pro
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PipefyPlanisware
    Likelihood to Recommend
    8.2
    (10 ratings)
    8.6
    (2 ratings)
    Support Rating
    9.5
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    PipefyPlanisware
    Likelihood to Recommend
    Pipefy
    Pipefy is very well suited if you have a team doing any sort of process... for real! It simplified everything from our sales and marketing objectives/processes, to our onboarding and accounting side of things. Since you can share different pipes with others, it's easy to see where others are at in the process and move the card along while keeping others informed. It makes sure you don't miss any information or steps along the way, which is great if your process is detail-oriented. It is a little less appropriate for marketing efforts, but we still try to use it to keep track of things in a central space. Definitely best suited for sales, technical things, and accounting.
    Incentivized
    Read full review
    Planisware
    While not expensive, it is better suited to larger organizations since the requirement for an administrator is not easily maintained at lower user counts. Although the more a site uses it "out of the box" without configuration, the less the requirement for a system administrator.
    Incentivized
    Read full review
    Pros
    Pipefy
    • Flexibility on process management.
    • Internal automations and connections to different data bases and boards.
    • Easily connection with external programs through API's.
    Incentivized
    Read full review
    Planisware
    • Apply resource algorithms to timelines
    • Enterprise wide and scalable
    Incentivized
    Read full review
    Cons
    Pipefy
    • I would like to be able to add a due date without a time attached.
    • I would like to see completed tasks be deleted after a set amount of time.
    Incentivized
    Read full review
    Planisware
    • Organization is still growing and needs to adapt to a rising volume of client needs for consulting, training, core development.
    • Major part of corporate oversight is from Europe and is still adapting to US work requirements, responsiveness, communication channels.
    Incentivized
    Read full review
    Support Rating
    Pipefy
    Pipefy support is pretty good. There were a few instances where the agent didn't really understand what I was trying to get help with, but that was only once. Every other time it has been pretty fast and efficient. They are also very kind and understanding. I don't think they need much help in that dept
    Incentivized
    Read full review
    Planisware
    No answers on this topic
    Alternatives Considered
    Pipefy
    We started using software we already had (such as Slack and Sheets) but this software is not actually ideal to manage processes, which led to errors, miscommunication, and execution problems. Trello is good for managing demand but offers no process customization or approval and Jira is too focused on development for our needs, and also hard to customize.
    Incentivized
    Read full review
    Planisware
    I wasn't involved in the selection of Planisware.
    Incentivized
    Read full review
    Return on Investment
    Pipefy
    • Our processes are more organized and we are not missing any steps.
    • We are able to touch base with customers easier since we have all potential/missed clients in one pipe, with automated alerts (i.e. it has been 60 days since contact with this customer).
    • We are able to keep track of customer billing changes easier.
    Incentivized
    Read full review
    Planisware
    • This is always hard to gauge since we don't have metrics for "did nothing" to compare against. An old Business Roundtable white paper indicated that a 10% reduction in expense could be attained, but I don't think a general statement like that applies to any specific organization unless they can say their Project Management Maturity level is low.
    Incentivized
    Read full review
    ScreenShots