Pipeline CRM vs. Sugar Sell (SugarCRM)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pipeline CRM
Score 8.6 out of 10
N/A
Founded in 2006, Pipeline CRM (formerly PipelineDeals) is a CRM for small and midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships. Pipeline is built around a customizable user experience, sales focused features, and customer support and service. The vendor, headquartered in Seattle, boasts 18,000 users in 60 countries who use Pipeline to gain visibility into their sales, accelerate opportunities, and close more deals.
$29
per month
Sugar Sell (SugarCRM)
Score 7.9 out of 10
N/A
Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is presented by the vendor as lean, fast and integratable with anything. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.
$147
per month 3 users
Pricing
Pipeline CRMSugar Sell (SugarCRM)
Editions & Modules
Start
$300
per year per user
Develop
$396
per year per user
Develop
$588
per year per user
Essentials
$49
per month per user (3 user minimum, 5 user maximum)
Sugar Enterprise
$85
per month per user (billed annually)
Advanced
$85
per month per user (3 user minimum)
Sugar Enterprise+
$135
per month per user (billed annually)
Premier
$135
per month per user (10 user minimum)
Offerings
Pricing Offerings
Pipeline CRMSugar Sell (SugarCRM)
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Pipeline CRMSugar Sell (SugarCRM)
Top Pros
Top Cons
Features
Pipeline CRMSugar Sell (SugarCRM)
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Pipeline CRM
6.9
5 Ratings
11% below category average
Sugar Sell (SugarCRM)
8.2
32 Ratings
7% above category average
Customer data management / contact management8.05 Ratings8.831 Ratings
Workflow management8.05 Ratings7.927 Ratings
Territory management7.04 Ratings8.525 Ratings
Opportunity management8.05 Ratings8.225 Ratings
Integration with email client (e.g., Outlook or Gmail)4.05 Ratings9.028 Ratings
Contract management5.05 Ratings8.725 Ratings
Quote & order management6.03 Ratings7.823 Ratings
Interaction tracking9.05 Ratings7.129 Ratings
Channel / partner relationship management7.04 Ratings7.924 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Pipeline CRM
7.8
3 Ratings
4% above category average
Sugar Sell (SugarCRM)
8.2
23 Ratings
9% above category average
Case management7.03 Ratings8.823 Ratings
Call center management8.21 Ratings8.018 Ratings
Help desk management8.21 Ratings7.716 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Pipeline CRM
5.0
4 Ratings
41% below category average
Sugar Sell (SugarCRM)
7.9
24 Ratings
5% above category average
Lead management8.04 Ratings8.521 Ratings
Email marketing2.02 Ratings7.322 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Pipeline CRM
4.5
5 Ratings
51% below category average
Sugar Sell (SugarCRM)
8.9
27 Ratings
16% above category average
Task management3.04 Ratings8.725 Ratings
Billing and invoicing management5.53 Ratings9.117 Ratings
Reporting5.03 Ratings8.723 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Pipeline CRM
6.7
5 Ratings
13% below category average
Sugar Sell (SugarCRM)
8.7
27 Ratings
13% above category average
Forecasting8.03 Ratings8.723 Ratings
Pipeline visualization5.05 Ratings8.724 Ratings
Customizable reports7.05 Ratings8.726 Ratings
Customization
Comparison of Customization features of Product A and Product B
Pipeline CRM
9.5
5 Ratings
23% above category average
Sugar Sell (SugarCRM)
8.8
28 Ratings
15% above category average
Custom fields10.05 Ratings9.028 Ratings
Custom objects10.05 Ratings8.725 Ratings
Scripting environment8.21 Ratings8.718 Ratings
API for custom integration10.05 Ratings8.724 Ratings
Security
Comparison of Security features of Product A and Product B
Pipeline CRM
6.0
3 Ratings
32% below category average
Sugar Sell (SugarCRM)
8.5
26 Ratings
2% above category average
Single sign-on capability6.02 Ratings9.120 Ratings
Role-based user permissions6.02 Ratings7.925 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Pipeline CRM
8.1
2 Ratings
11% above category average
Sugar Sell (SugarCRM)
8.2
18 Ratings
12% above category average
Social data8.12 Ratings8.218 Ratings
Social engagement8.21 Ratings8.315 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Pipeline CRM
4.6
3 Ratings
43% below category average
Sugar Sell (SugarCRM)
8.0
18 Ratings
11% above category average
Marketing automation2.03 Ratings8.718 Ratings
Compensation management7.31 Ratings7.412 Ratings
Platform
Comparison of Platform features of Product A and Product B
Pipeline CRM
8.0
5 Ratings
7% above category average
Sugar Sell (SugarCRM)
8.1
19 Ratings
8% above category average
Mobile access8.05 Ratings8.119 Ratings
Best Alternatives
Pipeline CRMSugar Sell (SugarCRM)
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Pipeline CRMSugar Sell (SugarCRM)
Likelihood to Recommend
7.0
(6 ratings)
7.2
(58 ratings)
Likelihood to Renew
7.0
(1 ratings)
8.2
(26 ratings)
Usability
9.0
(1 ratings)
8.1
(9 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
8.0
(1 ratings)
9.1
(12 ratings)
In-Person Training
-
(0 ratings)
9.0
(1 ratings)
Online Training
-
(0 ratings)
8.0
(1 ratings)
Implementation Rating
-
(0 ratings)
9.0
(3 ratings)
Configurability
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
10.0
(2 ratings)
Product Scalability
-
(0 ratings)
9.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Pipeline CRMSugar Sell (SugarCRM)
Likelihood to Recommend
PipelineDeals
If you have a small business where you are trying to keep things simple, then PipelineDeals is a perfect fit. Once you get to where you are wanting to tie your marketing efforts and create marketing campaigns that are tied to leads, it starts to miss the mark
Read full review
SugarCRM
The way Community Tax uses Sugar from a users point of view is, it can house a lot of information for either a company or individual with the option of adding additional sub cases . The down side is there are licenses issued per user and 1 per user is not enough because most of the time we are multitasking. Therefore a program/software would be more suitable instead of using a URL.
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Pros
PipelineDeals
  • Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need.
  • Reporting: We were able to setup all types of reporting and tracking.
  • Ease of Use: While the platform was powerful, it was always easy to use.
Read full review
SugarCRM
  • Great way to keep myself organized. I do not miss appointments with clients since within the system I can input my appointment time and also send out a reminder to my clients.
  • It has a nice layout [that] does not seem to be cluttered. I find it to be very user friendly.
  • It has customizable dashboards which I find beneficial
Read full review
Cons
PipelineDeals
  • I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
Read full review
SugarCRM
  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Read full review
Likelihood to Renew
PipelineDeals
If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
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SugarCRM
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
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Usability
PipelineDeals
The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
Read full review
SugarCRM
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
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Reliability and Availability
PipelineDeals
No answers on this topic
SugarCRM
SugarCRM has never been down for us.
Read full review
Performance
PipelineDeals
No answers on this topic
SugarCRM
No response time issues ever. Very productive due to its ease of use.
Read full review
Support Rating
PipelineDeals
Any time I have had questions or issues that have come up I've always been able to get a quick response and a resolution to what I was needing.
Read full review
SugarCRM
The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.
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In-Person Training
PipelineDeals
No answers on this topic
SugarCRM
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
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Online Training
PipelineDeals
No answers on this topic
SugarCRM
Only part of an implemementation as noted previously.
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Implementation Rating
PipelineDeals
No answers on this topic
SugarCRM
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
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Alternatives Considered
PipelineDeals
The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts.
Read full review
SugarCRM
Sugar Sell is the only product we found that met the needs of everyone involved in the evaluation process. It can be customized to accomplish just about anything you need, and trust me....we pushed the limits on that. It is a product that our users actually enjoy using which in itself contributes to productivity. We used other CRM tools in the past, and the discontent from our users resulted in consistently declining use and ultimately dropping those products.
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Scalability
PipelineDeals
No answers on this topic
SugarCRM
Works from 2-300 Users in our experience.
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Return on Investment
PipelineDeals
  • Has made us understand sales tactics that are working
  • Easily create forecasting on growth in multiple categories
  • Understand our process and what we need to improve on in closing deals
Read full review
SugarCRM
  • Overall seems to be more expensive than other subscription based CRMs.
  • Has positively impact our sales team to make more efficient and accountability among sales teams. Also allows for high level aggregated reporting
  • Has been impactful for all teams, not only sales to track individual activity on a daily, weekly, monthly and quarterly basis
Read full review
ScreenShots