Platform9 Managed OpenStack vs. ServiceNow IT Operations Management vs. Splunk Enterprise

If you're having OnPremise Infrastructure and you want to use OpenStack in that case Platform9 Managed OpenStack is recommended to use it will cut down all the complexities of setting up and managing OpenStack IaaS. Platform9 also offers setting up OpenStack on Cloud Such as AWS, GCP, and Azure but wouldn't recommend using this kind of offering as Openstack performs well when underneath virtualized infrastructure is backed directly hypervisors not cloud providers.

Incentivized

If you’re integrating with a CCaaS platform, don't just stop at "Ticket Sync." Focus on the Service Mapping. Knowing which technical components support which "Customer Journeys" is the biggest value-add you can provide to your customers' businesses. Trust me, they will know the value added.

Incentivized

It's well suited for what I do, which is network security operations. And that's for anything from troubleshooting incidents, troubleshooting performance, troubleshooting for the purpose of a compliance and auditing. It's not best suited for users who are new in terms of they're new to the product and they have expectations that probably Splunk cannot meet.

Incentivized

• It removes all the Openstack complexities and provides a simple UI to the end user.
• Reduced the pain of System Administrator and Engineers.
• Highly responsive support.

Incentivized

• In platform expertise and workflows, so we don't allows have to build everything from scratch.
• Tight integration within ServiceNow (especially ITSM) but also brings information and data in from other sources, so I don't feel we are stuck in a proprietary hole.
• Increased investment in AIOps and automation
• Relatively fast time to value with out-of-the-box capabilities and automation.

• It is very useful in creating custom rules for analyzing system logs and display relevant information. The query language is very easy to learn.
• We can create custom UI to visualize the output of our data. The interface is very flexible. It also allows the sharing of rules among users.
• There is an open online community to help others. Stackoverflow also has a splunk community. These resources make it more convenient to learn.

Incentivized

• User interface and User experience are not upto the mark. UI needs lots of improvements.
• We need to do entire setup from the scratch.
• Nothing as such other than UI Improvements.

Incentivized

• With the introduction of AIOps, we hope triaging outage impact can become more proactive
• The UI could be greatly enhanced and simplified for daily operations
• ServiceNow API access licenses are usually very limited bottlenecking use cases to build dashboards out from it

Incentivized

• Splunk light limits number of users to 5. Wish there was a flexible license, where one could add more users.
• Splunk light does not let you add > few realtime alerts. Wish there was a flexible license, where one could add as many realtime alerts as wanted.
• Better insight into daily ingestion values

Incentivized

We are using Splunk extensively in our projects and we have recently upgraded to Splunk version 6.0 which is quite efficient and giving expected results. We keep track of updates and new features Splunk introduces periodically and try to introduce those features in our day to day activities for improvement in our reporting system and other tasks.

ServiceNow IT Operations Management assists your organization in actualizing proactive operations by anticipating issues before they affect users or the business, averting problems, streamlining workflows, and revolutionizing how your teams work together. ServiceNow IT Operations Management solutions offer actionable insights for your infrastructure, enabling you to utilize pre-built capabilities to accelerate value delivery and maintain 24/7 digital service operations across your entire IT environment.

Incentivized

You can literally throw in a single word into Splunk and it will pull back all instances of that word across all of your logs for the time span you select (provided you have permission to see that data). We have several users who have taken a few of the free courses from Splunk that are able to pull data out of it everyday with little help at all.

Incentivized

When properly setup and configured, Splunk is extremely reliable.

Incentivized

Splunk maintains a well resourced support system that has been consistent since we purchased the product. They help out in a timely manner and provide expert level information as needed. We typically open cases online and communicate when possible via e-mail and are able to resolve most issues with that method.

Incentivized

The online course was simple clear and described the main capabilities of the solution. There is also an initial module that can be done for free so anyone can familiarize themselves with the functionality of this solution. On the other hand, however, there could be more free online courses. Maybe even with a certificate, this would broaden the group of people who are familiar with the platform while increasing familiarity with the solution itself.

Smooth without too many major issues.

Incentivized

ServiceNow IT Operations Management is more flexible and easier to customize without altering core code. ServiceNow IT Operations Management enables more robust third-party integrations (e.g., Jira, Slack, ScienceLogic). ServiceNow IT Operations Management is easier to use and to implement. It is cloud-based and doesn't require "on-premise" infrastructure or solution.

Incentivized

I didn't get to fully evaluate Logstash as our corporation was already using Logstash, but both seemed like viable solutions to the problem that we were having. I wanted to evaluate Logstash some more, both did seem like they would work for the business needs that we had, we went with splunk as many teams were already using it.

Incentivized

Splunk can scale in to the petabyte per day range which of course is awesome

• Platform9 simplified scaling in and out hypervisors now adding capacity takes very less time than other OpenStack environments.
• Platfrom9 Managed Openstack gives us feeling of having our own private cloud!
• It has increased the availability of our infrastructure which resulted lessen downtime on workloads deployed on top of it.
• Overall it benefited us in all means.

Incentivized

• Saved 20% time than last year for customer issues management
• Estimated time of resolving issue increased
• Nearly 1000+ article got created on 1 year

Incentivized

• I don't have any numbers to share but Splunk has positively served as a 24/7 monitoring tool that has saved hours of work by self-detecting, saving statistics and alerting problems in the system or from external interfaces as soon as they happen.
• Splunk dashboards does a solid job in collecting, analyzing data and creating reports that contain an entire day's activity and then automatically sent out to the business.
• Splunk is very easy to learn and very useful to any program or business application.

Incentivized