TrustRadius

Pluspoint vs. SmartCustomer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pluspoint
Score 0.0 out of 10
N/A
Pluspoint helps multi-location businesses and franchises to boost their local SEO to attract more organic traffic by providing automation solution for managing customer reviews. With its help businesses can collect customer feedback through various channels including email, SMS, WhatsApp, and QR codes, intercept negative reviews with real-time alerts and get more positive reviews on major platforms like Google, Facebook, TripAdvisor and others.N/A
SmartCustomer
Score 7.7 out of 10
N/A
Founded in 2006 as Sitejabber, SmartCustomer is a reviews platform that helps businesses elevate their online reputation and visibility. Brands can use SmartCustomer to source feedback and surface reviews across various channels, resulting in expanded reach and business growth, with connections based on trust and confidence. SmartCustomer states that their review platform is both funded by the US government’s National Science Foundation and an official Google review partner.N/A
Pricing
PluspointSmartCustomer
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
PluspointSmartCustomer
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
PluspointSmartCustomer
Best Alternatives
PluspointSmartCustomer
Small Businesses
Growave
Growave
Score 9.7 out of 10
Growave
Growave
Score 9.7 out of 10
Medium-sized Companies
Bazaarvoice
Bazaarvoice
Score 7.8 out of 10
Bazaarvoice
Bazaarvoice
Score 7.8 out of 10
Enterprises
Bazaarvoice
Bazaarvoice
Score 7.8 out of 10
Bazaarvoice
Bazaarvoice
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PluspointSmartCustomer
Likelihood to Recommend
-
(0 ratings)
9.2
(4 ratings)
User Testimonials
PluspointSmartCustomer
Likelihood to Recommend
Pluspoint
No answers on this topic
SmartCustomer
Sitejabber makes it easy to create social media posts, ads, and banners right from the dashboard, as well as add reviews to drive engagement, CTR, and produce more leads and sales. It allows us to grow and improve our SEO while increasing visibility on the internet thanks to our SEO-optimized business profile page that features our reviews. We may improve the visibility of our organic search results.
Yuven Takur | TrustRadius Reviewer
Yuven Takur
Head of human resources.
Read full review
Pros
Pluspoint
No answers on this topic
SmartCustomer
  • Gives reviews.
  • Answers questions.
  • Gives you details of the website.
Rithvik Podduturi | TrustRadius Reviewer
Read full review
Cons
Pluspoint
No answers on this topic
SmartCustomer
  • It has slow customer services.
  • Too many ads on reviews pages.
  • Anyone can write reviews, unverified users trying to make their company look really good by hiding real reviews.
Zain Ali | TrustRadius Reviewer
Zain Ali
Director Of Commercial Sales
Read full review
Alternatives Considered
Pluspoint
No answers on this topic
SmartCustomer
Sitejabber is a great tool for collecting genuine customer feedback to promote organizational growth while giving buyers and customers the confidence to explore before making a purchase.
Yuven Takur | TrustRadius Reviewer
Yuven Takur
Head of human resources.
Read full review
Return on Investment
Pluspoint
No answers on this topic
SmartCustomer
  • Saves us from spending money on scam websites.
  • Helps us making a buy decision based on the reviews.
Rithvik Podduturi | TrustRadius Reviewer
Read full review
ScreenShots

Pluspoint Screenshots

Screenshot of Featuring shortcuts and detailed metrics used to manage customer feedback, track a business's online reputation, and build customer loyalty.Screenshot of Pluspoint's platform allows clients to manage their reviews across multiple review platforms, including Google, Facebook, TripAdvisor, and others, in one place.Screenshot of By using features like NPS rating distribution, response rating distribution and sentiment trends, businesses can monitor their progress and pinpoint areas for improvement.Screenshot of Detecting the connotation of a keyword in a review enables businesses to evaluate whether it was mentioned positively or negatively, offering valuable insights into customer sentiment towards their products or services.Screenshot of Encouraging the sharing of positive reviews and promptly responding to negative ones, businesses can enhance their overall customer experience and expand their online presence through the use of Pluspoint.