TrustRadius

Pluspoint vs. SmartCustomer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pluspoint
Score 0.0 out of 10
N/A
Pluspoint helps multi-location businesses and franchises to boost their local SEO to attract more organic traffic by providing automation solution for managing customer reviews. With its help businesses can collect customer feedback through various channels including email, SMS, WhatsApp, and QR codes, intercept negative reviews with real-time alerts and get more positive reviews on major platforms like Google, Facebook, TripAdvisor and others.N/A
SmartCustomer
Score 7.7 out of 10
N/A
Founded in 2006 as Sitejabber, SmartCustomer is a reviews platform that helps businesses elevate their online reputation and visibility. Brands can use SmartCustomer to source feedback and surface reviews across various channels, resulting in expanded reach and business growth, with connections based on trust and confidence. SmartCustomer states that their review platform is both funded by the US government’s National Science Foundation and an official Google review partner.N/A
Pricing
PluspointSmartCustomer
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
PluspointSmartCustomer
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
PluspointSmartCustomer
Considered Both Products
Pluspoint

No answer on this topic

SmartCustomer
Yuven Takur | TrustRadius Reviewer
Yuven Takur
Head of human resources.
Chose SmartCustomer
Sitejabber is a great tool for collecting genuine customer feedback to promote organizational growth while giving buyers and customers the confidence to explore before making a purchase.
Zain Ali | TrustRadius Reviewer
Zain Ali
Director Of Commercial Sales
Chose SmartCustomer
Sitejabber has provided us with many benefits and resulted in us with great customer service, handling any issues faced by customers, and competing with real businesses. Whereas Trustpilot, we believe there were many reviews left by scammers for businesses that were not legit.
Chose SmartCustomer
I generally buy a lot of software. I check reviews on TrustRadius, Capterra, etc., for software reviews. Sitejabber is lacking in these cases, so for now, I will stick to these websites for software reviews.
Best Alternatives
PluspointSmartCustomer
Small Businesses
Growave
Growave
Score 9.7 out of 10
Growave
Growave
Score 9.7 out of 10
Medium-sized Companies
PowerReviews
PowerReviews
Score 7.8 out of 10
PowerReviews
PowerReviews
Score 7.8 out of 10
Enterprises
PowerReviews
PowerReviews
Score 7.8 out of 10
PowerReviews
PowerReviews
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PluspointSmartCustomer
Likelihood to Recommend
-
(0 ratings)
9.2
(0 ratings)
User Testimonials
PluspointSmartCustomer
Likelihood to Recommend
No answers on this topic
It is suitable for the online shopping experience. It gives confidence when you buy on a website you just came to know, and it has good ratings on Sitejabber. It is suitable for fashion, electronics, and marketplaces. I wish they added more SaaS and WordPress-related ratings on the platform, bringing in a whole new category of users to use Sitejabber.
Rithvik Podduturi | TrustRadius Reviewer
Read full review
Pros
No answers on this topic
  • Customer reviews.
  • Customer complaints.
  • Customer feedback.
Aaron Wallace | TrustRadius Reviewer
Aaron Wallace
Co-Founder
Read full review
Cons
No answers on this topic
  • I would like Sitejabber to extend the capabilities of the free version, it currently has several limits.
Yuven Takur | TrustRadius Reviewer
Yuven Takur
Head of human resources.
Read full review
Alternatives Considered
No answers on this topic
Sitejabber is a great tool for collecting genuine customer feedback to promote organizational growth while giving buyers and customers the confidence to explore before making a purchase.
Yuven Takur | TrustRadius Reviewer
Yuven Takur
Head of human resources.
Read full review
Return on Investment
No answers on this topic
  • Helped our business to overcome issues faced by customers which have increased conversion rate.
  • The reviews has helped us fix the UX issues on our website.
  • Our customer services were not resolving issues on time, because of the reviews left by others we have hired more staff on customer services to tackle issues.
Zain Ali | TrustRadius Reviewer
Zain Ali
Director Of Commercial Sales
Read full review
ScreenShots

Pluspoint Screenshots

Screenshot of Featuring shortcuts and detailed metrics used to manage customer feedback, track a business's online reputation, and build customer loyalty.Screenshot of Pluspoint's platform allows clients to manage their reviews across multiple review platforms, including Google, Facebook, TripAdvisor, and others, in one place.Screenshot of By using features like NPS rating distribution, response rating distribution and sentiment trends, businesses can monitor their progress and pinpoint areas for improvement.Screenshot of Detecting the connotation of a keyword in a review enables businesses to evaluate whether it was mentioned positively or negatively, offering valuable insights into customer sentiment towards their products or services.Screenshot of Encouraging the sharing of positive reviews and promptly responding to negative ones, businesses can enhance their overall customer experience and expand their online presence through the use of Pluspoint.