Pointel DCCM vs. Talkdesk
Pointel DCCM vs. Talkdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Pointel DCCM | Mid-Size Companies (51-1,000 employees) | Contact Center Challenge – Complex, Time-Consuming Change Process Contact center infrastructure deployment and operation typically require highly skilled CTI engineers. When faced with sudden, dynamic changes, the contact center operators typically escalate the issue in a predetermined process. This process results in long cycle times, higher operational costs, and dissatisfied customers. Dynamically Achieve Service Level Objectives and Optimize Customer… | N/A | |
Talkdesk | N/A | Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications. | $85 per month per user |
Pointel DCCM | Talkdesk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Pointel DCCM | Talkdesk | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Pointel DCCM | Talkdesk | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Pointel DCCM | Talkdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.1 (450 ratings) |
Likelihood to Renew | - (0 ratings) | 8.7 (37 ratings) |
Usability | - (0 ratings) | 8.6 (266 ratings) |
Availability | - (0 ratings) | 9.8 (6 ratings) |
Performance | - (0 ratings) | 10.0 (5 ratings) |
Support Rating | - (0 ratings) | 8.6 (130 ratings) |
In-Person Training | - (0 ratings) | 10.0 (2 ratings) |
Online Training | - (0 ratings) | 8.4 (4 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (207 ratings) |
Configurability | - (0 ratings) | 10.0 (6 ratings) |
Product Scalability | - (0 ratings) | 10.0 (6 ratings) |
Vendor post-sale | - (0 ratings) | 10.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 10.0 (2 ratings) |
Pointel DCCM | Talkdesk | |
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Likelihood to Recommend | Pointel No answers on this topic | Talkdesk |
Pros | Pointel No answers on this topic | Talkdesk |
Cons | Pointel No answers on this topic | Talkdesk |
Likelihood to Renew | Pointel No answers on this topic | Talkdesk |
Usability | Pointel No answers on this topic | Talkdesk |
Reliability and Availability | Pointel No answers on this topic | Talkdesk |
Performance | Pointel No answers on this topic | Talkdesk |
Support Rating | Pointel No answers on this topic | Talkdesk |
In-Person Training | Pointel No answers on this topic | Talkdesk |
Online Training | Pointel No answers on this topic | Talkdesk |
Implementation Rating | Pointel No answers on this topic | Talkdesk |
Alternatives Considered | Pointel No answers on this topic | Talkdesk |
Scalability | Pointel No answers on this topic | Talkdesk |
Return on Investment | Pointel No answers on this topic | Talkdesk |
ScreenShots | Pointel DCCM Screenshots |