Likelihood to Recommend The most important thing is that I feel confident that my client records are kept secure and private, and that Power Diary has strict security and privacy measures in place and compliance with relevant legislative and regulatory requirements. Data is encrypted, and two factor authentication is required to access the system. I can't think of any scenarios where it would be less appropriate to use.
Read full review Carelogic EHR, by Qualifacts is the second scheduling software my company has used, and so long as there are no unfortunate changes it will be our last. It is user friendly, meaning that it is easy to train employees in, and is well organized. The simple interface takes out much of the guess work.
Read full review Pros Templates are amazing and easy to use Emails and SMS directly to clients File management is good Read full review Schedule based- the schedule is easy to use. Documentation tied to appointment- no question regarding what to complete when a client comes in. Prescription software integration with PDMP- no need to check state sites. Read full review Cons When I schedule supervision/meetings etc. in the calendar, it only shows my practice addresses and I have not been able to work out how to add the meeting address. I just add it to the notes section. I worked as a standby counsellor for a corporate event and was required to support multiple students if necessary. I had to invoice the corporation and add them as a client. PD is more suited to adding individual clients. I would be great to improve this. Read full review It is difficult to obtain information from CareLogic for use in customized reports if the user is not familiar with building reports in Pentaho. Rather than having the capability to transmit electronic prescriptions on its own, CareLogic relies on an external program to do so. Prescribers must exit out of the document they are in so that they can access the external electronic prescription system. This system has an additional cost. It would be nice if it could be an all in one system. While the company is usually eager to respond to customer needs, something always seems to be broken or need updating in regards to functionality. This may be a function of our agency's location and the unusual needs we have due to our state mandates, but it is tiring to always have to worry about a workaround. Read full review Performance The rating of "3" represents CareLogic's quick loading of pages, however, the reports are super slow and there is no progress bar or notification to let you know if a report is running or not. I've let a report run for an hour before only to find out that the interface never registered my click to run the report.
Read full review Support Rating The customer support at Qualifacts is great. When you have an issue you can submit a ticket to support and they're on top of getting things straightened out and always available by phone as well. The struggle with the overall support is it doesn't seem like the needs of the users are heard. When you ask for what should be a simple fix or something that seems the system is missing, it gets labeled an Enhancement Request which is where requests go to pasture.
Read full review Alternatives Considered The ones I have used do not seem to be in the list
Read full review CareLogic is more a affordable that other competitors. CareLogic takes less time to understand and incorporate. I would say that it has its limitations and is not as intuitive. There is a lot of clicking back and forth between functions and can be annoying. There is also sometimes loss of data. If something goes wrong in the program there is no backup- this may be something that can be added, but my company has chosen not to
Read full review Return on Investment Peace of mind that client records are secure, and help is available from PD when required. Easy to manage client records. I feel confident that as my practice grows, PD system will make it easy for me to manage my client load and keep up to date with everything. Read full review No more paper records. Prescriptions never get lost. Staff have many complaints about work flow. New hire training has to be ongoing- it's hard to learn. Read full review ScreenShots CareLogic EHR Screenshots