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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Power Apps

    Score8.1 out of 10
    N/APowerApps is a low code / rapid application development product from Microsoft that allows users to quickly build apps.

    $20

    per month per user

    Zendesk Guide

    Score9.2 out of 10
    N/AZendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.N/A
    Pricing
    Power AppsZendesk Guide
    Editions & Modules
    Power Apps Premium
    $20
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Power AppsZendesk Guide
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Power AppsZendesk Guide
    Considered Both Products
    Microsoft
    No answer on this topic
    Zendesk
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    21 Answers
    88%
    Would buy again
    7 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    18 Answers
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    90%
    Happy with the feature set
    19 Answers
    100%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    81%
    Lived up to sales and marketing promises
    13 Answers
    No answers on this topic
    Implementation went as expected
    84%
    Implementation went as expected
    16 Answers
    83%
    Implementation went as expected
    5 Answers
    Features
    Power AppsZendesk Guide
    Low-Code Development
    Comparison of Low-Code Development features of Power Apps and Zendesk Guide
    Feature
    Power Apps
    7.8
    24 Ratings
    7% below category average
    Zendesk Guide
    -
    Ratings
    Visual Modeling7.722 Ratings00 Ratings
    Drag-and-drop Interfaces7.423 Ratings00 Ratings
    Platform Security8.523 Ratings00 Ratings
    Platform User Management7.923 Ratings00 Ratings
    Reusability7.423 Ratings00 Ratings
    Platform Scalability7.622 Ratings00 Ratings
    Best Alternatives
    Power AppsZendesk Guide
    Small Businesses
    Zoho Creator
    Score7.7 out of 10
    Slite
    Score5.7 out of 10
    Medium-sized Companies
    AppSheet
    Score8.2 out of 10
    Bloomfire
    Score8.4 out of 10
    Enterprises
    Oracle APEX
    Score9.1 out of 10
    Bloomfire
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Power AppsZendesk Guide
    Likelihood to Recommend
    8.1
    (26 ratings)
    7.4
    (8 ratings)
    Usability
    7.9
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    9.7
    (6 ratings)
    8.0
    (2 ratings)
    User Testimonials
    Power AppsZendesk Guide
    Likelihood to Recommend
    Microsoft
    Power Apps is ideal for scenarios that are neither too complex nor too large. It is easy to begin development in Power Apps, as it is one of the best tools for low-code development. Power Apps can be implemented for complex scenarios as well, provided there is strong knowledge of the tool and ample time for planning. Our applications benefit from Power Apps' cross-platform support, making it easy to use on any device, including desktops, laptops, and mobile devices.
    Incentivized
    Read full review
    Zendesk
    In our company, we host our benefit articles based on country on our Zendesk Guide. However, these articles should not be seen by employees that are outside their respective article country. For example, an employee that is based in Thailand shouldn't be seeing Malaysia benefits article as employees might compared benefits. With Zendesk Guide, the system allow us to set the configuration of the article so it is only visible Thailand-based employees, and for Malaysia article, only Malaysia-based employees
    Incentivized
    Read full review
    Pros
    Microsoft
    • Power Apps has formats that are pre-built that don't require any coding which makes it easier to achieve your vision. This does become a challenge if your App needs don't fit into that format.
    • We deal with a ton of data so the fact that you can connect to any data source in addition to their pre-stablished data connections makes the process a breeze.
    • The online learning resources and tutorials are helpful as well for those who are tech savvy.
    Incentivized
    Read full review
    Zendesk
    • They give us ability to control the whole frontend of the Communities by giving us access to manipulate HTML (in HBS file), CSS and JS
    • They give handlebars templating engine in backend which helps us to show various listing rendered through server side without having need to implement client side rendering of the listing and features.
    • They provide us dynamic content fields, which can be useful for mapping categories or storing category and topic IDs so we don't need to hard code IDs in Sandbox and Production separately.
    Incentivized
    Read full review
    Cons
    Microsoft
    • Sometimes the cost of solutions is greater than the benefit. Licensing is expensive relative to the scope of some business user-created personal or team-level solutions.
    • While there is a starter-kit for Governance, it is complicated to stand up and requires dedicated resources to provide on-going governance operations. Many organizations are not going to be able to dedicate resources to governance and this causes the sprawl, solution duplication, silos, unneeded and unplanned licensing expenses, and a general "wild wild west" environment.
    • There needs to be better direction and best practices given around Power Platform Environment utilization and optimization.
    • The accessibility to the platform and ease for business partners to independantly create solutions is both a benefit and a negative. When the business outcome needed is a good fit for PowerApps it is a quick win, but when not a good fit it becomes a frustration for the business partner attempting to make the platform do something it is not well-suited for. The business partner entangles tech teams in the effort which drains resources and provides a lack-luster solution. All of this to say, it would be beneficial to have some tools that business partners could leverage to determine\understand if the type of business outcome they need is well suited to PowerApps or not.
    Read full review
    Zendesk
    • Formatting according to our brand guidelines can be tricky
    • Reporting metrics are lacking
    • The user interface can be confusing
    • Their support team takes a long time to respond
    • They have comments open on their KB articles, but almost noone responds, which is frustrating.
    Incentivized
    Read full review
    Usability
    Microsoft
    PowerApps is a great solution and I have spent the last year familiarizing myself with the platform and building custom applications to complete a whole range of tasks such as asset management, custom invoice generation, and item restriction tracking. We as a company have barely begun to scratch the surface of what can be achieved with PowerApps.
    Incentivized
    Read full review
    Zendesk
    No answers on this topic
    Support Rating
    Microsoft
    The community forums are extremely responsive to questions asked, there is a good body of online documentation and many community posts to draw from. Although the platform has changed, which means some of the posts are out of date and the solutions provided aren't relevant. Of relevance, I read over 400 articles plus documentation to get this first app built in SharePoint, move it to SQL and make it work exactly the way it should.
    Read full review
    Zendesk
    The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again
    Incentivized
    Read full review
    Alternatives Considered
    Microsoft
    1. PowerApps functionality comes with E1 over E3 License without adding extra costs 2. For Nintex you pay (at the beginning) for each workflow, so my intention would be, to do no workflows to prevent additional costs, but I want a platform with a fair price that allows me to create workflows without thinking about the price for each workflow and we use only some workflow and relative easy workflows and forms as a medium-sized company. 3. PowerApps provides a lot of functionality without needing to invest in premium features directly.
    Incentivized
    Read full review
    Zendesk
    It is an attribute of Zendesk that allows for easy over the phone communication between agents and customers. It is more personal and allows for better productivity. Phone support from anywhere with reliable internet connection which is essential to call center communication whether in the office or in the home of the agent.
    Incentivized
    Read full review
    Return on Investment
    Microsoft
    • Automation of manual processes brings an ROI on labor costs.
    • Intake of data provides clean database design.
    • Connectivity to data-lake provides insights and trends into the data.
    • Able to scale operations with efficiencies provided by the app.
    • Can mature the process and workflows to do more.
    Incentivized
    Read full review
    Zendesk
    • We used it for multiple customer so we can say ROI of Zendesk Guide is very competitive.
    • Zendesk meet[s] most of the business objective[s], which suits [a]s best product among its competitor.
    • I highly recommend to use Zendesk for knowledge base and tickets and agents.
    Incentivized
    Read full review
    ScreenShots