Item: PowerApps
Rating: 10
Author: Phillip Templeton

Use Cases and Deployment Scope

We have used PowerApps to create custom cloud-based solutions for on-prem systems. This has allowed us to go fully virtual and provide a wealth of information and systems to our customer service representatives to drive a world-class customer experience. We have built a custom invoicing system which allows the customer service representative to generate invoices upon request for our customers.

Pros and Cons

Low Code Solutions
Flexible connections
Built In Database(CDS)

Exporting Data out of the CDS is very limited
Save screen to PDF or Save data table to PDF
Data imports could be easier

Return on Investment

Create custom applications to drive customer experience
The agent experience has improved
Costs of use compared to some on-prem solutions has drastically went down

Alternatives Considered

Microsoft Power Automate (formerly microsoft flow)

PowerApps and Power Automate go together in the Power platform. They are made to work together to create a vast collection of connectors and out of the box pieces that come together to make a whole application. If you are unable to complete a task from within PowerApps, Power Automate is the best choice to look for that task.

Usability

PowerApps is a great solution and I have spent the last year familiarizing myself with the platform and building custom applications to complete a whole range of tasks such as asset management, custom invoice generation, and item restriction tracking. We as a company have barely begun to scratch the surface of what can be achieved with PowerApps.

Support Rating

There are many options for receiving support for PowerApps. You can reach out to Microsoft and get support from their great team. You can also browse the multitude of forum posts that they have available on the community boards. The community boards are very active and there are many people who will try their best to understand your question and help you to get to a satisfactory resolution.

Key Insights

Do you think PowerApps delivers good value for the price?

Yes

Are you happy with PowerApps's feature set?

Yes

Did PowerApps live up to sales and marketing promises?

Yes

Did implementation of PowerApps go as expected?

Yes

Would you buy PowerApps again?

Yes

Other Software Used

Microsoft Power Automate (formerly microsoft flow), Microsoft 365 (formerly Office 365), NICE inContact CXone, TeamViewer, Windows Server, Pulseway, Citrix Hypervisor (formerly XenServer), VMware ESXi

Likelihood to Recommend

PowerApps is well suited to environments where an organization wants to allow their employees the flexibility to create solutions to make their lives easier while still maintaining good dlp policies. PowerApps is very secure and you can give access to all organization or limit it just the users that you wish to use that application.

PowerApps, Great system for the Novice Developer

Overall Satisfaction with PowerApps