PremiSys ID vs. SailPoint Identity Security Cloud

[PremiSys ID] works well for our ~3,500 employee district. Badge printing can be slow because of using an ink jet printer. Does what we need it to do w/o a lot of bells-and-whistles.

Incentivized

We are happy with the management of the Id, accounts where the user can request any access easily. Also the many connector which Sailpoint is offering in order to onboard lots of applications is quite helpful. The access review module has also have been improve so that large campaigns can we work out easily.

Where we see some improvement is on the UI as here it is not so intuitive for the end user, so that we need to make lots of communications and training so that the user is able to understand how to use it.

For the administration and creation of roles it also would be great to have some improvements here to make it more easily its management.

• Simple templates to setup badge formats
• Allows for importing from our ERP system to eliminate double keying of employee information
• Customer support is excellent
• Free upgrades & support will install them for us

Incentivized

• Brings users access, profiles and accounts all into one place
• Manages the Life Cycle Management process across ALL identities, permanent and Temporary
• Secures and manages access to critical applications and resources across the group
• Enables Info. Security to customise, share and delegate authority across the group
• Single version of the truth across our technology platform

Incentivized

• Setting up a new badge or moving data around is antiquated for a program updated in 2020
• Should be ran from a users desktop via browser instead of a client/server type program
• Need more printers to print to other than a desktop ink jet printer or a SUPER HIGH end badge printer

Incentivized

• The user interface is not very intuitive. It is hard for the occasional user to navigate through the request process. There are no instructions on the screen to help the user to know what to do. It is left up to the user to figure out what to click on and how to navigate through the process.

Incentivized

Overall usablity is excellent. The product is capable of performing all the expected tasks for a IAM solution.

Incentivized

Support for Customizations is very limited.

Incentivized

Implementation was done correctly and all the requirements were met.

Incentivized

We have not looked into another system in 10+ years. We've been very happy with PremiSys [ID], their support, & the product it produces.

Incentivized

The on-prem SailPoint IdentityIQ platform provides the necessary customization that is required in our dynamic environment. Although we may look at a cloud-based Identity Management service again in the future, (there are many advantages), our identity management, authentication, and application assignment processes cannot be quickly consolidated to a single cloud-based service at this time.

• Provides a necessary service that every employee uses on a daily basis
• End user interface is dated, not updated/modernized like other applications we use in several years
• Unclear if it is a good value for the price. Our HR is happy with it, so we haven't looked at migrating away from it.

Incentivized

• Over 300,000 password change/reset calls avoided to the helpdesk annually.
• 1,000 plus accounts with proper accesses provisioned via automated birthright processes weekly versus 1-2 days of manual provisioning and approvals. With a call center population that churns many people per week, this brings many dollars of efficiency to the operations teams.
• Flexibility on terminations to manage accounts and access for target applications based on regulatory or business rules to ensure compliance and avoid fines for non-compliance.

Incentivized