Process Street vs. ServiceNow Now Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Process Street
Score 8.3 out of 10
N/A
Process Street in San Francisco offers their application which allows teams to create simple recurring checklists, collaborate around them and track as they’re completed.
$25
per month per user
ServiceNow Now Platform
Score 8.8 out of 10
N/A
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.N/A
Pricing
Process StreetServiceNow Now Platform
Editions & Modules
Free
$0
per month per user
Pro
$25
per month per user
Enterprise
Custom
per month per user
No answers on this topic
Offerings
Pricing Offerings
Process StreetServiceNow Now Platform
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Process StreetServiceNow Now Platform
Top Pros
Top Cons
Features
Process StreetServiceNow Now Platform
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Process Street
10.0
3 Ratings
20% above category average
ServiceNow Now Platform
-
Ratings
Dashboards10.03 Ratings00 Ratings
Standard reports10.03 Ratings00 Ratings
Custom reports10.03 Ratings00 Ratings
Process Engine
Comparison of Process Engine features of Product A and Product B
Process Street
9.5
4 Ratings
13% above category average
ServiceNow Now Platform
-
Ratings
Process designer8.54 Ratings00 Ratings
Form builder10.03 Ratings00 Ratings
Model execution10.03 Ratings00 Ratings
Collaboration
Comparison of Collaboration features of Product A and Product B
Process Street
8.1
3 Ratings
3% below category average
ServiceNow Now Platform
-
Ratings
Social collaboration tools8.13 Ratings00 Ratings
Content Management Capabilties
Comparison of Content Management Capabilties features of Product A and Product B
Process Street
10.0
3 Ratings
19% above category average
ServiceNow Now Platform
-
Ratings
Content management10.03 Ratings00 Ratings
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Process StreetServiceNow Now Platform
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User Ratings
Process StreetServiceNow Now Platform
Likelihood to Recommend
8.5
(11 ratings)
9.2
(27 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(2 ratings)
Usability
-
(0 ratings)
8.7
(20 ratings)
Support Rating
9.0
(7 ratings)
8.5
(21 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.4
(7 ratings)
Professional Services
-
(0 ratings)
8.2
(3 ratings)
User Testimonials
Process StreetServiceNow Now Platform
Likelihood to Recommend
Process Street
if you have standard processes that are often executed, it's worth to use. If you are a small company it is generally not worth to implement because you will need somebody who permanently works with it and maintains the processes.
Read full review
ServiceNow
ITSM is straight forward creation of Incidents and Requests. It can get more confusing as you layer more modules on top of it with event management, risk, project, etc. It also becomes more costly as everything is a different license. Integration between other external applications is very easy to do with their API. You can easily create endpoints for external apps to talk to or create REST messages for the platform to reach out directly.
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Pros
Process Street
  • Overview view is helpful to see a timeline of progress.
  • Checklists are easy to manipulate and customize to exactly what you need to see.
Read full review
ServiceNow
  • The best ITSM management just in 1 tool.
  • User friendly for no IT people when they must raise a IT issue.
  • It offer very good workflow during incident or request item.
Read full review
Cons
Process Street
  • If you had the ability to drag tasks around in a nonlinear way, it could be a cool creative feature. An example is to have a subtask next to another that says N/A if the task wasn't executed because it wasn't applicable.
  • Inbox tab can be overwhelming but that may just be the style in which I built my checklists.
Read full review
ServiceNow
  • Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
  • Tutorials on how to be the best at reporting in servicenow
  • Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
  • Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
Read full review
Likelihood to Renew
Process Street
No answers on this topic
ServiceNow
While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.
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Usability
Process Street
No answers on this topic
ServiceNow
It provides a lot of modification options which is wonderful for certain team usage but becomes too much of a job when it comes to the Service Desk. Also on the app support side, since too much information can be carried, it affects the GUI and makes it complex.
Read full review
Support Rating
Process Street
Since my last login into the platform, the latest update made the app much easier to use and learn. It's incredibly clean, and everything is exactly where it should be location-wise. You can tell they listen to their user base for features.
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ServiceNow
The platform is provided as a SaaS solution and support from the vendor has been good. There are regular software releases with bug fixes, new features and enhancements, and furthermore we are given the opportunity to fully test these before rolling these new releases out into the production environment to minimise the risk of business disruption
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Implementation Rating
Process Street
No answers on this topic
ServiceNow
We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.
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Alternatives Considered
Process Street
I've tried other checklist tools like Google Keep, but it was too simple. I've tried Flowster, which is very similar to Process Street, but I like Process Street better. The interface is a lot more balanced and pleasant to look at. I found Flowster to be a less appealing interface even though the features were similar. I also briefly tried systemHUB but it is very expensive for what it offers compared to Process Street.
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ServiceNow
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
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Contract Terms and Pricing Model
Process Street
No answers on this topic
ServiceNow
Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.
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Professional Services
Process Street
No answers on this topic
ServiceNow
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
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Return on Investment
Process Street
  • Because of Process Street I am no longer losing money when having to redo things
  • It helps me eliminate those nasty "egg on the face" situations with clients because now nothing slips through the cracks. The team is able to be on top of it!
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ServiceNow
  • Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
Read full review
ScreenShots

Process Street Screenshots

Screenshot of Create procedure documents in seconds. Our simple interface lets you create structured documents in seconds.  Intuitive keyboard shortcuts and drag and drop make it easy for anyone to use.Screenshot of Document your team knowledge. Use Pages to capture, organize and share your established team knowledge.  Pages is free forever for everyone in your company.Screenshot of Run processes as collaborative workflows. Quickly create and assign workflows to your team.  Track activity from the dashboard and get notified when tasks are done.Screenshot of Powered by an intuitive, no-code workflow builder. Build powerful workflows and corresponding automations with ease.