I love using Process Street, great interface and very easy to use.
Updated February 25, 2020

I love using Process Street, great interface and very easy to use.

Malessa Brisbane | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Process Street

We currently use Process Street to map out our Order-Fulfillment process and then to complete the process. There are a number of steps in the process that have to be completed for each order and Process Street helps us to clarify the steps in the process and makes sure all steps are completed consistently for each order.

Pros

  • Easy to document work processes/standard operating procedures.
  • Easily see how much of a process has been completed.

Cons

  • Some of my processes require sending a templated email. I currently jump into my email client for that. I would like to be able to easily trigger that email from Process Street.
  • Process Street has been a time saver, I notice we are more able to quickly complete the processes that have been documented in Process Street, compared to ones we still have in our heads.
  • Process Street allows us to document our business processes so we can delegate the work to less experienced staff, and free up the time of our more experienced staff to work on more complicated projects/accounts.
I've tried other checklist tools like Google Keep, but it was too simple. I've tried Flowster, which is very similar to Process Street, but I like Process Street better. The interface is a lot more balanced and pleasant to look at. I found Flowster to be a less appealing interface even though the features were similar. I also briefly tried systemHUB but it is very expensive for what it offers compared to Process Street.
I haven't had to deal with live support yet, I've only used their online documentation which it pretty good.

Do you think Process Street delivers good value for the price?

Yes

Are you happy with Process Street's feature set?

Yes

Did Process Street live up to sales and marketing promises?

Yes

Did implementation of Process Street go as expected?

Yes

Would you buy Process Street again?

Yes

I think Process Street is well suited for documenting and completing business SOPs (standard operating procedures). I use mine in an eCommerce environment, but I think it can be useful for online or offline businesses. The app makes it easy to use it on the go.

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